Derek Hendrikz

hendrikz derek management service derek hendrikz process customer development customers excellence crm relationships risk skills care delivery project works business communication negotiation techniques introduction people performance strategy speaker workplace www.derekhendrikz.com processes time dynamics values trainer consultant employees sales relationship planning scope human teams government renowned needs objectives assumptions evaluation mitigation assessment impact cost acquisition analysis control definitions organisational group dynamics culture diversity work motivation executive international behavioural emotional marketing contract procurement understand power making characteristics behaviour change quality report covers probability contingency models product transformation public service problems managers managing dependency driven approaches group transforming principles citizens batho pele leadership intelligence satisfaction value corporate governance controls board of directors growth action training standards emotion language body message benefits employee appointment remuneration obligations concepts capacity purchasing strategies decide explore agreement negotiating negotiator win win influence retention methodology focus decision reporting views world paradigm psychology physical construct conflict monitoring return financial stakeholders milestones quantification ratios remedies flow pert diagrams knowledge success coaching closing mapping market results retentions organisation specialist experience systems front desk feedback proposition kpi life cycle relations team development experiences team outcomes authority space task boundary practical call call centre operator psychological beliefs forming discrimination identity people first departments context south african white paper life motivational quotes effective implimentation issues perception eq demographical geographical segmentation effectiveness creating orgtelligence systems intelligence business systems small medium enterprise small business sme fourth industrial revolution orgtologist orgtology orgamatics model orgamatics msm cma corporate governance in oman new cma governance code of oman nominations and remuneration committee changes in the governance code of oman muscat securities market capital market authority in oman subsidiary liabilities governance of subsidiary companies subsidiary companies subsidiary governance typical subsidiary governance problems role of subsidiary company board members good subsidiary governance practice subsidiary independence legal risks of subsidiaries primary aspects of subsidiary management subsidiaries as separate legal entities social and environmental performance king report practices key elements of the king report king report board risk management executive vs non-executive board members sustainable economic growth functions of the board king report 3 king report 2 king report 1 incorporation of global governance trends king report governance board oversight committees board reporting standing committees board and committee structures task forces ad hoc committees advisory councils powers of the board audit committee board governance general liability of directors practical board management information that the board must have finance committee governance committee task forces and commissions executive committee board of directors governance environmental sustainability csr value creation economic environment csr as corporate philanthropy csr risk management csr environmental aspects social environment csr objectives corporate social responsibility operational impact of csr sustainable growth strategic impact of csr gaap rules gaap cost principle consistency assumption 10 gaap principles matching principle economic entity assumption revenue recognition principle gonging concern principle full disclosure principle gaap definition gaap governance materiality principle time period assumption general accepted accounting practice conservatism principle principles of good corporate governance strategic responsibility of boards exco anglo american shareholder model objectives of corporate governance introduction to corporate governance principles of good governance corporate governance strategic responsibility responsibility of the board primary drivers of corporate governance core functions of corporate governance boards that have failed stakeholder interests stakeholders to corporate governance multi stakeholder model fais act financial advisory and intermediary services fais act 2002 team buiolding high performance teams capacitating procurement professionals mentorship and coaching procurement strategy total rewards strategies performance assessment work definition remuneration strategy performance management job grading purpose of ee employment equity bee workplace prejudice and discrimination non-compliance black empowerment employment equity act bbbee ee plan black economic empowerment affirmative action ee committee mission statements desired reality mission authorising processes vision statements vision strategic intent energizing strategy vision and mission namibia botswana renowned trainer worked swaziland south africa strategic leadership austria mozambique lesotho field strategy development consulting seminars general wisdom words of wisdom wisdom qoutes by derek hendrikz customer service customer excellence search of customer excellence client service service excellence customer relationship management learning perspectives scorecard translate norten kaplan internal balanced profit bos inverse trade irrelevant competition innovation share blue ocean strategy direct differentiation research kurt lewin adkar kotter importance od resistance stabilisers reference isms relatedness job competencies descriptions generic reviews position obligation recruitment talent succession orientation improvement indicators review kpa reinforcement key areas measurement progress fear anxiety stephen habits selling seven objection rejection covey prospecting angry difficult working anger legs verbal auditoty sensory arms eye knestetic hands feet non visual core movement face empowerment processing mantain intent content words whole voice messages noise sender receiver tone compensa performance-based rewards trs career foundational environmental plans total bonus skill attitude willingness opportunity organisations perform hr hrd hrm reources terms termination breach intelectual property confidentiality cancellation level indemnity fees sla law formalities consensus reciprocity certainty legality proof rights basic delict bottle neck routine insourcing integrative outsourcing vs supportive passive choice aquisition critical independent disposal assets supply chain transport logistics storage scm forces four information awareness approach offers objectively make understood gambits skilful diplomatic deadlocks think listen assess impasses close strategize prepare negotiations aims assist interest ba prositions problem separate authors ury william fisher positions roger bargain giving getting book summarises egotiating yes styles accommodating collaborative advocate compromising competing avoiding options struggles win lose beneficial agreements lose lose mutually art concern constructive solutions plan involves register developing safety reliability event classification relevance asset vulnerability organisational viability peril liability environment erm appetite enterprise establishing identification financing treatment avoidance acat acceptance transfer roi investment deviation standard uncertainty events sources confident agressive non assertive assertiveness herzberg theory mcgregor mclelland x and y factors hygiene theories maslow hierarchy intrinsic individual extrinsic motivating physiology consequences stress circle of influence circle of concern delegation stephen covey johari window democratic bureaucratic brain storming mind maps solving decision making problem solving format grammar fundamentals style strucutre writing efficiency different east west we africa govern iq spiritual creative pq defined sq cognitive project execution and leadership by derek hendrikz duration team performance supervisor characteristics qualities cost measurement income statements estimate viability budgeting cash flow capital achievement audit closure summative formative constraints initiating deliverables beginning goals execution precise reducing setting breakdown charts gantt project management scheduling structure wbs pmbok body of knowledge projects optimal high performance train manage coach empowers mentoring mentor buy reasons mistakes predjudices leads networking liaison geographics selection design heterogeneity profile measurability homogeneity segmenting defining profitability ratio cpv tracking analytics automation back office operations front office types client public sector ineffective complain countries calls phone secretaries personal assistants staff essential front line telephone members cosultant companies resource directors worldwide board levers operational chains loop key performance indicators memory exceptional secrets explores improving maintaining slides concept interventions morale outcomes based traditional team building based building interpersonal independence interdependency norming performing strorming article groups technical aspects centre role functions psychodynamics humanistic categorisation prejudice stereotyping discriminative batho pele first eight 8 inspirational active levels loyalty assessing difference technique contain factual reframe manager emotional intelligence framing