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Post Mortem Template

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Use this template to find improvement opportunities once a project is over.

Published in: Sports, Technology

Post Mortem Template

  1. 1. Project Retrospective Dennis Stevenson April 23, 2008
  2. 2. <ul><li>Re`tro*spec&quot;tive, a. [Cf. F. r['e]trospectif.] </li></ul><ul><li>1. Looking backward; contemplating things past; -- opposed to prospective; as, a retrospective view. </li></ul>What’s the Point? To do it better next time &quot;retrospective.&quot; Webster's Revised Unabridged Dictionary . MICRA, Inc. 22 Apr. 2008. <Dictionary.com http:// dictionary.reference.com /browse/retrospective >. Looking Contemplating Stuff that has already happened
  3. 3. What will we achieve today? <ul><li>Identify the major events that led to the outcome </li></ul><ul><li>Determine root causes for those events </li></ul><ul><li>Identify monitoring thresholds </li></ul><ul><li>Develop a shared action plan for the future (a mini-prospective) </li></ul>
  4. 4. Key Roles <ul><li>Facilitator (Dennis) </li></ul><ul><ul><li>Keep the meeting on track with the designated processes </li></ul></ul><ul><ul><li>Prevent dominating/hiding/scape-goating behavior </li></ul></ul><ul><ul><li>Enforce the Rules of Engagement </li></ul></ul><ul><ul><li>Remain neutral to the content being shared </li></ul></ul><ul><li>Participant (Everyone else) </li></ul><ul><ul><li>Participate </li></ul></ul><ul><ul><li>Be honest </li></ul></ul><ul><ul><li>Listen and share </li></ul></ul>
  5. 5. Rules of Engagement <ul><li>Talking Stick </li></ul><ul><ul><li>Must go to everyone before repeating the cycle </li></ul></ul><ul><ul><li>One person speaks… everyone else listens </li></ul></ul><ul><ul><li>Speaker decides who to pass the stick to next </li></ul></ul><ul><ul><li>Facilitator can remove from the floor to open discussion </li></ul></ul><ul><li>No Pronouns (I, We, You, They, Us, Them…) </li></ul><ul><li>This is not emotional therapy – Stick to the facts. </li></ul>
  6. 6. Exercise 1 – The Camera Perspective <ul><li>Describe the result of the Iteration and the observable events which preceded and influenced that outcome </li></ul><ul><li>No opinions, no judgments, just the events that happened as a 3 rd Party bystander would have seen </li></ul><ul><ul><li>Use your knowledge of the events to determine what is significant </li></ul></ul><ul><ul><li>The camera cannot record those things that did not happen (but perhaps should have) – it can only see the things that happened instead. </li></ul></ul>
  7. 7. Exercise 1 – The Camera Perspective <ul><li>On your piece of paper, write down the following: </li></ul><ul><li>What was the outcome or result of the effort? </li></ul><ul><ul><li>One concise, yet descriptive statement </li></ul></ul><ul><li>What were 3-5 key points along the way that were significant in the process? </li></ul><ul><ul><li>For recurring events, pick a representative instance </li></ul></ul><ul><ul><li>For events that should have happened, but didn’t share what happened instead </li></ul></ul>
  8. 8. Exercise 1 – The Camera Perspective <ul><li>What was the outcome: </li></ul>
  9. 9. Exercise 1 – The Camera Perspective Outcome Event Event Event Event Event Event Event Event Event Event
  10. 10. Exercise 2 – Fish Bones <ul><li>Each major event leading to the outcome had a number of influences and factors that enabled it to happen. </li></ul><ul><li>An Ishikawa diagram maps out these forces in a cause-decomposition fashion </li></ul><ul><li>Focus on the top 4 events </li></ul><ul><li>Answer the question… “ Why did this happen? ” What underlying situations or events was it addressing? </li></ul>
  11. 11. Exercise 2 – Fish Bones – Event 1 Factor Factor Factor Factor Factor Factor Factor Factor Event
  12. 12. Exercise 2 – Fish Bones – Event 2 Factor Factor Factor Factor Factor Factor Factor Factor Event
  13. 13. Exercise 2 – Fish Bones – Event 3 Factor Factor Factor Factor Factor Factor Factor Factor Event
  14. 14. Exercise 2 – Fish Bones – Event 4 Factor Factor Factor Factor Factor Factor Factor Factor Event
  15. 15. Exercise 2 – Fish Bones Prioritization <ul><li>For each event, select the 2 most critical factors that caused the event to happen </li></ul><ul><li>Each person gets 3 votes (post-it notes) and count up the most voted Factors </li></ul>
  16. 16. Exercise 2 – Fish Bones Summary <ul><li>Event 1 </li></ul><ul><li>Event 2 </li></ul><ul><li>Event 3 </li></ul><ul><li>Event 4 </li></ul>
  17. 17. Exercise 3 – Risk Management Detection <ul><li>Each of the Events and Factors represents a risk for a successful process going forward. </li></ul><ul><li>Risk: An occurrence which has not yet happened, but would negatively impact outcomes if it did. </li></ul><ul><ul><li>Risks recognize the probability and impact of harm </li></ul></ul><ul><li>Issue: An occurrence which has happened, creating consequences that impair the objective of the activity </li></ul><ul><ul><li>Issues focus on ameliorating certain consequences </li></ul></ul>
  18. 18. Exercise 3 – Risk Detection <ul><li>Knowing when a risk becomes an issue is a critical factor in keeping a project on track. </li></ul><ul><li>At this point, team actions MUST turn from preventing the occurrence to addressing the consequences. </li></ul><ul><li>Key Question: “How do I know I’m in trouble?” </li></ul><ul><li>For each of the 8 Factors in Exercise 2, Identify 1 or 2 ways the team can identify this factor in the future </li></ul>
  19. 19. Exercise 3 – Risk Detection – Event 1 <ul><li>Factor 1 </li></ul><ul><li>Factor 2 </li></ul>
  20. 20. Exercise 3 – Risk Detection – Event 2 <ul><li>Factor 1 </li></ul><ul><li>Factor 2 </li></ul>
  21. 21. Exercise 3 – Risk Detection – Event 3 <ul><li>Factor 1 </li></ul><ul><li>Factor 2 </li></ul>
  22. 22. Exercise 3 – Risk Detection – Event 4 <ul><li>Factor 1 </li></ul><ul><li>Factor 2 </li></ul>
  23. 23. Exercise 4 – Action Plan <ul><li>If a given risk is detected in the future, what should we do? </li></ul><ul><li>When a Risk becomes an Issue, certain actions should immediately and automatically go into effect to reduce the consequences. </li></ul>
  24. 24. Retrospective Summary <ul><li>Summarize the outcomes and the achievements of the session </li></ul>
  25. 25. Plus / Delta <ul><li>Plus </li></ul><ul><li>Delta </li></ul>

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