Inspiration  Session
Hello.     I am your inbox.
I am not aplanning tool
I am not a communication                  device
I am not a repository
I am not a management tool
use me properly.       or don’t.
ZERO EMAIL
Signs are accumulatingJune 2011
Email is not the main form of communicationanymore.
How email is used at AtosSeptembre 2011
Email overload
<50     100<        >50 >100          67%               mails >50
Daily time spendon email 7%          17%          20%          33%         23%less than    between 1 between 1,5    betwee...
ATOS ANALYSIS
SolutionGive people extraroom in their       but…mailboxes           Resulting in even                    more mails
SolutionImprove the searchfunctions            but…                     Only keywords, will                     still only...
SolutionUse better Spamfilters           but…                  Most issues are                  around business           ...
So we jump… and initiate the changeWiki’s, Office communicator, ECMHelping to start the change on theway to Enterprise Soc...
Business      processes  Content         Communicationmanagement                    Big                    data         Pe...
AN ENTERPRISE SOCIAL NETWORK?
Source : USEOSeptembre 2011
Zero Email Program
Starting from the topOur ambition is tobe a zero e-mailcompany within 3years                   Thierry Breton             ...
Which got tremendous impact
Our programme is strongly led andengaged                                      Sponsored                                   ...
Building Zero EmailJune 2011
Email common uses analysisE-mail common flows                    Silos Alternatives                    Integrated  Records...
Internal tool analysis…
…to Integrated architecture                          Work KM   Wiki           IM                          flow            ...
How to get to Zero?                              • Crowdsourcing                              • Social intranet           ...
Zero Email dynamics2011 April100                    2011 Sept.                                                          At...
Giving the end-users a voice 30 employees responded                                                          35 employees ...
Atos Global Offering
Zero Email offering : a 5 stepsapproach to complete the journey                                         -   Email check   ...
Benefits
+3%                                        productivity                                            gain+30% satisfaction  ...
26%                     meetings                     reduction32%                  search time                     reducti...
Other benefits      Tangibles               IntangiblesTravel costs             Knowledge managementPhone costs           ...
We are ready to show you!45
Dennis van VugtZero Email | Communitysupport | Social CRM |Process ImprovementDennis.vanvugt@atos.net    03/11/11+31.683.6...
Zero Email Inspiration Session Atos
Zero Email Inspiration Session Atos
Zero Email Inspiration Session Atos
Zero Email Inspiration Session Atos
Zero Email Inspiration Session Atos
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Zero Email Inspiration Session Atos

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Zero Email Inspiration Session Atos

  1. 1. Inspiration Session
  2. 2. Hello. I am your inbox.
  3. 3. I am not aplanning tool
  4. 4. I am not a communication device
  5. 5. I am not a repository
  6. 6. I am not a management tool
  7. 7. use me properly. or don’t.
  8. 8. ZERO EMAIL
  9. 9. Signs are accumulatingJune 2011
  10. 10. Email is not the main form of communicationanymore.
  11. 11. How email is used at AtosSeptembre 2011
  12. 12. Email overload
  13. 13. <50 100< >50 >100 67% mails >50
  14. 14. Daily time spendon email 7% 17% 20% 33% 23%less than between 1 between 1,5 between 2 more than 1hour and 1,5hours and 2hours 3hours and 3hours
  15. 15. ATOS ANALYSIS
  16. 16. SolutionGive people extraroom in their but…mailboxes Resulting in even more mails
  17. 17. SolutionImprove the searchfunctions but… Only keywords, will still only help a bit
  18. 18. SolutionUse better Spamfilters but… Most issues are around business mails though
  19. 19. So we jump… and initiate the changeWiki’s, Office communicator, ECMHelping to start the change on theway to Enterprise Social Network The past is part of the future!
  20. 20. Business processes Content Communicationmanagement Big data People
  21. 21. AN ENTERPRISE SOCIAL NETWORK?
  22. 22. Source : USEOSeptembre 2011
  23. 23. Zero Email Program
  24. 24. Starting from the topOur ambition is tobe a zero e-mailcompany within 3years Thierry Breton CEO, Atos February 2011
  25. 25. Which got tremendous impact
  26. 26. Our programme is strongly led andengaged Sponsored By the CEO Steered By Global Heads Managed By a senior VP People aspects aligned With Wellbeing at work Intellectually engaged with scientific community and experts Cultural change by ZEN program
  27. 27. Building Zero EmailJune 2011
  28. 28. Email common uses analysisE-mail common flows Silos Alternatives Integrated Records from all other flows Content management which need to be archived Document production Collaboration tools & wikis (bids, projects etc) Management of structured Workflow Management Systems with alerts processes onto a single integration page ESN Instant Messaging, Web Phone and Web Chat, virtual dialogue Conferencing Management of staff and Telephony, collaboration areas and wikis giving instruction Messaging Structured Messaging in Social Networks, Collaboration Tools Formal & legal email
  29. 29. Internal tool analysis…
  30. 30. …to Integrated architecture Work KM Wiki IM flow Entreprise Social Network KM IM Email Business Wall Instant Messaging Web conferencing, Micro Blog, etc. Work Wiki flow
  31. 31. How to get to Zero? • Crowdsourcing • Social intranet Collaboration • Communities (tactic and interest) • Support • Convert to dashboard Process mails • Optimize processes • Business app integration • Awareness • Training Quick wins • Use what we have • GTD
  32. 32. Zero Email dynamics2011 April100 2011 Sept. Atos ESNMAILS/day implementation 80 Strong Change & Communication MAILS/day 2012 Rationalize & 50 Socialize Cultural change our Processes Training on alternative existing tools 2013 Zero ESN pilots (OCS, AOWiki, Livelink) MAILS/day Launched for trainers & mng Email (internal)
  33. 33. Giving the end-users a voice 30 employees responded 35 employees responded Wiki shared on Final Initial question Initial responses Yammer for document on Yammer in Wiki comments in wiki“If you where to design a new ESN, whatWould be your requirements” Final document written And supported by 65 employees 160 requirements.
  34. 34. Atos Global Offering
  35. 35. Zero Email offering : a 5 stepsapproach to complete the journey - Email check - Vision & strategy - Inspiration session - Maturity scan Awareness - Zero email game - Work style analysis - Quick scan - Business case - Zero inbox - Requirements - Roadmap - Pilot plan & action - Deployment Nurture Envision - Community program management - Integration transparent - Persona’s - KPI Dashboard communication - Process analysis - Communication & - KPIs change management - Performance Management - Managed services Implement Experiment - Continuous learning - Evaluation & improvement plan
  36. 36. Benefits
  37. 37. +3% productivity gain+30% satisfaction employeesSource1: SocialCast study / BueKiwi studySource2: Jive study
  38. 38. 26% meetings reduction32% search time reductionSource: Jive study
  39. 39. Other benefits Tangibles IntangiblesTravel costs Knowledge managementPhone costs Innovation capacityIT costs Improved competitivenessIndividual performance Economic watchPersonal development Improved communication Improved employer brand Talent retention
  40. 40. We are ready to show you!45
  41. 41. Dennis van VugtZero Email | Communitysupport | Social CRM |Process ImprovementDennis.vanvugt@atos.net 03/11/11+31.683.638.879

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