Our programme is strongly led andengaged Sponsored By the CEO Steered By Global Heads Managed By a senior VP People aspects aligned With Wellbeing at work Intellectually engaged with scientific community and experts Cultural change by ZEN program
Email common uses analysisE-mail common flows Silos Alternatives Integrated Records from all other flows Content management which need to be archived Document production Collaboration tools & wikis (bids, projects etc) Management of structured Workflow Management Systems with alerts processes onto a single integration page ESN Instant Messaging, Web Phone and Web Chat, virtual dialogue Conferencing Management of staff and Telephony, collaboration areas and wikis giving instruction Messaging Structured Messaging in Social Networks, Collaboration Tools Formal & legal email
…to Integrated architecture Work KM Wiki IM flow Entreprise Social Network KM IM Email Business Wall Instant Messaging Web conferencing, Micro Blog, etc. Work Wiki flow
How to get to Zero? • Crowdsourcing • Social intranet Collaboration • Communities (tactic and interest) • Support • Convert to dashboard Process mails • Optimize processes • Business app integration • Awareness • Training Quick wins • Use what we have • GTD
Zero Email dynamics2011 April100 2011 Sept. Atos ESNMAILS/day implementation 80 Strong Change & Communication MAILS/day 2012 Rationalize & 50 Socialize Cultural change our Processes Training on alternative existing tools 2013 Zero ESN pilots (OCS, AOWiki, Livelink) MAILS/day Launched for trainers & mng Email (internal)
Giving the end-users a voice 30 employees responded 35 employees responded Wiki shared on Final Initial question Initial responses Yammer for document on Yammer in Wiki comments in wiki“If you where to design a new ESN, whatWould be your requirements” Final document written And supported by 65 employees 160 requirements.