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Understanding the Functions and Roles of Management
Managerial Functions Planning Controlling Organizing Leading
Informational Decisional Interpersonal The Roles of Management
Function 1: Planning Develop Strategies  for Success Set Goals and Objectives Develop  Action Plans
Strategic Planning <ul><li>Market standing </li></ul><ul><li>Innovation </li></ul><ul><li>Human resources </li></ul><ul><l...
Six-Step Planning Process Clarity of Vision 1 Forecasting 3 Goals  and Objectives 5 Mission  Statement 2 Competitive  Anal...
Clarity of Vision Development Communication Modification
The Mission Statement Purpose Goals Philosophies Product or Service Primary Market Survival, Growth, Profitability Manager...
Managerial Forecasts Qualitative Forecasting Quantitative Forecasting Statistical Computations Intuitive Judgments Consume...
Competitive Analysis Differentiation  Strategy Cost Leadership  Strategy Focus Strategy
Company Goals and Objectives Boosts Motivation Guides Activity Sets Standards Clarifies Expectations Broad, Long-Range  Ta...
Tactical Plans Operational Plans One-Three  Years Less Than  a Year Middle Managers First-Line  Managers Management Time F...
Crisis Management Maintain Operations Minimize Damage Open Communication Contingency  Plans
Function 2: Organizing Employee Activities Facilities and Equipment Decision Making Supervision Resource Distribution
The Management Pyramid First-line Managers Middle Managers Top Managers
The Management Pyramid First-line Managers Middle Managers Top Managers President, CEO, VP <ul><li>Make long-range plans <...
The Management Pyramid First-line Managers Middle Managers Top Managers <ul><li>Implement goals </li></ul><ul><li>Make dec...
The Management Pyramid First-line Managers Middle Managers Top Managers <ul><li>Implement plans </li></ul><ul><li>Oversee ...
Function 3: Leading Influencing People Motivating People
Leadership Skills Emotional Quotient (EQ) Self-Awareness Self-Regulation Motivation Empathy Social Skills
Contingency Democratic Autocratic Laissez-faire Leadership Styles
Continuum of Leader Behavior Manager Sells Decision Manager Presents Ideas Manager Makes Tentative Decision Manager Presen...
Additional Leadership Functions Coaching Mentoring Managing Change
Corporate Culture Employee Performance Communication Community Involvement People Company Values
Function 4: Controlling Monitoring Progress Resetting the Course Correcting Deviations
The Control Cycle Set Strategic Goals 4. Adequate  No Action 3. Compare To Standard 4. Inadequate  Take Action 1. Set  Sta...
What Is Total Quality Management? Employee Involvement Benchmarking Customer Focus Continuous Improvement
Important Points of TQM <ul><li>Create constancy of purpose  </li></ul><ul><li>Adopt a new philosophy </li></ul><ul><li>Ce...
Important Points of TQM <ul><li>Drive out fear </li></ul><ul><li>Break down barriers  </li></ul><ul><li>Eliminate slogans ...
Management Skills Interpersonal Administrative Technical Conceptual
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Business in Action Ch6

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Business in Action Ch6

  1. 1. Understanding the Functions and Roles of Management
  2. 2. Managerial Functions Planning Controlling Organizing Leading
  3. 3. Informational Decisional Interpersonal The Roles of Management
  4. 4. Function 1: Planning Develop Strategies for Success Set Goals and Objectives Develop Action Plans
  5. 5. Strategic Planning <ul><li>Market standing </li></ul><ul><li>Innovation </li></ul><ul><li>Human resources </li></ul><ul><li>Financial resources </li></ul><ul><li>Physical resources </li></ul><ul><li>Productivity </li></ul><ul><li>Social responsibility </li></ul><ul><li>Financial performance </li></ul>
  6. 6. Six-Step Planning Process Clarity of Vision 1 Forecasting 3 Goals and Objectives 5 Mission Statement 2 Competitive Analysis 4 Action Plans 6
  7. 7. Clarity of Vision Development Communication Modification
  8. 8. The Mission Statement Purpose Goals Philosophies Product or Service Primary Market Survival, Growth, Profitability Managerial Philosophy Level of Quality Social Responsibility
  9. 9. Managerial Forecasts Qualitative Forecasting Quantitative Forecasting Statistical Computations Intuitive Judgments Consumer Research Historical Data
  10. 10. Competitive Analysis Differentiation Strategy Cost Leadership Strategy Focus Strategy
  11. 11. Company Goals and Objectives Boosts Motivation Guides Activity Sets Standards Clarifies Expectations Broad, Long-Range Target or Aim Goals Objectives Specific, Short-Range Target or Aim
  12. 12. Tactical Plans Operational Plans One-Three Years Less Than a Year Middle Managers First-Line Managers Management Time Frame
  13. 13. Crisis Management Maintain Operations Minimize Damage Open Communication Contingency Plans
  14. 14. Function 2: Organizing Employee Activities Facilities and Equipment Decision Making Supervision Resource Distribution
  15. 15. The Management Pyramid First-line Managers Middle Managers Top Managers
  16. 16. The Management Pyramid First-line Managers Middle Managers Top Managers President, CEO, VP <ul><li>Make long-range plans </li></ul><ul><li>Establish policies </li></ul><ul><li>Represent the company </li></ul>
  17. 17. The Management Pyramid First-line Managers Middle Managers Top Managers <ul><li>Implement goals </li></ul><ul><li>Make decisions </li></ul><ul><li>Direct first-line managers </li></ul>Controller, Marketing Manager, Sales Manager
  18. 18. The Management Pyramid First-line Managers Middle Managers Top Managers <ul><li>Implement plans </li></ul><ul><li>Oversee workers </li></ul><ul><li>Assist middle managers </li></ul>Office Manager, Supervisor, Foreman, Department Head
  19. 19. Function 3: Leading Influencing People Motivating People
  20. 20. Leadership Skills Emotional Quotient (EQ) Self-Awareness Self-Regulation Motivation Empathy Social Skills
  21. 21. Contingency Democratic Autocratic Laissez-faire Leadership Styles
  22. 22. Continuum of Leader Behavior Manager Sells Decision Manager Presents Ideas Manager Makes Tentative Decision Manager Presents Problem Manager Sets Decision Limits Employees Make Decision Manager Makes Decision Boss-Centered Employee-Centered Authority of Managers Freedom for Workers
  23. 23. Additional Leadership Functions Coaching Mentoring Managing Change
  24. 24. Corporate Culture Employee Performance Communication Community Involvement People Company Values
  25. 25. Function 4: Controlling Monitoring Progress Resetting the Course Correcting Deviations
  26. 26. The Control Cycle Set Strategic Goals 4. Adequate No Action 3. Compare To Standard 4. Inadequate Take Action 1. Set Standards 2. Measure Performance Reevaluate Standards Correct Performance
  27. 27. What Is Total Quality Management? Employee Involvement Benchmarking Customer Focus Continuous Improvement
  28. 28. Important Points of TQM <ul><li>Create constancy of purpose </li></ul><ul><li>Adopt a new philosophy </li></ul><ul><li>Cease mass inspection </li></ul><ul><li>Create long-term relationships </li></ul><ul><li>Constantly improve </li></ul><ul><li>Institute training </li></ul><ul><li>Institute leadership </li></ul>
  29. 29. Important Points of TQM <ul><li>Drive out fear </li></ul><ul><li>Break down barriers </li></ul><ul><li>Eliminate slogans and targets </li></ul><ul><li>Eliminate numerical quotas </li></ul><ul><li>Remove barriers to pride in work </li></ul><ul><li>Institute education and training </li></ul><ul><li>Take action and make changes </li></ul>
  30. 30. Management Skills Interpersonal Administrative Technical Conceptual

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