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1. Management & Leadership Strategy Scorecard
Objective 1 - Improve Change Management Procedures
Programs, Initiatives, & Actions Key Performance Indicators & Metrics Target Timeframe to Achieve Goals
Dale Carnegie Leadership Courses # Employees Certified Get 8 Managers certified by Oct 2012
Succession Planning & Job Rotation Succession Management Matrix completed Complete exercise by Jun 2012, start job rotation in Jul 2012
Change Management Training for Execs # Executives Attending University Workshop 5 Execs attend workshop in Feb 2012
Objective 2 - Provide New Staff Training Programs
Programs, Initiatives, & Actions Key Performance Indicators & Metrics Target Timeframe to Achieve Goals
Conflict Resolution # Managers trained Train 12 Managers by Nov 2012
Time Management # Staff trained Train 6 Administrators by Nov 2012
Coaching Skills for Sales Managers # Staff trained Train 7 Sales Managers by Nov 2012
Objective 3 - Update Corporate Policies & Procedures
Programs, Initiatives, & Actions Key Performance Indicators & Metrics Target Timeframe to Achieve Goals
Standardize Performance Reviews Implement New Software Program Launch new application by Feb 2012
Update Code of Conduct Policy Completion Date Publish new policy by Jan 2012
Employee Manual Completion Date Provide to all new trainees starting Mar 2012
Objective 4 - Formalize Roles & Responsibilites

2. Programs, Initiatives, & Actions Key Performance Indicators & Metrics Target Timeframe to Achieve Goals
Job Descriptions # Job Descriptions documented Document 38 job descriptions by Dec 2012
Organizational Chart Completion Date Produce Organizational Chart by Mar 2012