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1. Intranet Optimization Checklist
Purpose
The purpose of this tool is to provide a checklist for optimizing your Intranet. Improving the
usability, quality, and ownership of intranet content will lead to increased user adoption &
satisfaction, and result in reduced support costs.
Intranet Optimization Checklist
Done Description of Task
Read our guide: Revitalizing Intranets Reduces Support Costs
Conduct an Intranet Usage Survey to identify how the intranet is being used
Develop Intranet Revitalization Project Charter to document goals & timelines
Evaluate key mid-market vendors and build Intranet Business Case
Work with your I/T department to select and configure your intranet system
Audit intranet content to identify content owners or lack of content ownership
Identify User Needs - use our Intranet FAQ Worksheet to interview each department
and identify your top 10 most frequently asked questions.

2. Assess intranet content to determine if up-to-date, accurate, relevant, etc.
Document what needs to be updated, created, refined, or taken off intranet
Assign content ownership and distribute Project Request Forms to all staff
Organize intranet contents into a hierarchy with logical navigation paths
Design a Homepage with FAQ section, links to each department and a Search
Send out internal email communication to staff regarding re-launch of intranet
Conduct intranet user-training sessions by department to reinforce adoption
Deliver monthly intranet reminder email highlighting new content and resolutions to
common support calls to communicate cost-savings of intranet
Survey intranet usage 3 months after re-launch to monitor project success
Conduct an Intranet Revitalization Post-Project Evaluation to assess results