Busi 120 Guest Lecture


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guest lecture for Business 120 communications course on useful tools in the office of Online Education at SUNY Delhi

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  • Busi 120 Guest Lecture

    1. 1. photo by: star5112 from flikr.com Business Communications CIS – SUNY Delhi Perspective Clark Shah-Nelson Coordinator of Online Education, SUNY Delhi http://tinyurl.com/busi120
    2. 2. photo by: cogdogblog from flikr.com Paper -> Typewriters -> Telegraph -> Phone -> Fax-> Email-> Now what? wikis, ticketing systems, IM, widgets, chat, blogs, forums, podcasts, screencasts, social bookmarking, SMS texting RSS, Skype, Webinars, Twitter
    3. 3. Wikis: asynchronous: collaboration, discussion documentation, tutorials, planning:
    4. 4. Planning / Coordination Training & Tutorials Documentation
    5. 5. <ul><li>Helpdesk: ticketing software: </li></ul><ul><li>Reporting, tracking, solving issues </li></ul><ul><li>Documentation of trends, resources, time </li></ul><ul><li>Workflow </li></ul><ul><li>Users: report issues, communicate with technicians, get updates, track progress </li></ul>photo by: ecparker from flikr.com
    6. 7. Instant Messaging and Widgets why? Live, instant, immediate, human being, easier than phone menus what? AIM, MSN, Yahoo, Gmail - built-in (Jabber), Meebo.com - web-based photo by: star5112 from flikr.com
    7. 8. Short quick messages / questions that don’t require email
    8. 9. SMS Texting less obtrusive than phone good for noisy environments more and more interfacing with computers (GoogleTalk, Voice Over IP, etc.) photo by: Leonard Low from flikr.com
    9. 10. Blogs: interactive, less formal publishing (copy machine vs. printing press)
    10. 11. photo by: Valerie Everett from flikr.com Videos: Personal Screencasts Easy to record Videoblogs Easier to follow along with
    11. 13. Discussion Forums Asynchronous (Participate any time) Topic-oriented photo by: Boby Dimitrov from flikr.com
    12. 15. Social bookmarking: share your links annotate, tag, collaborate del.icio.us (delicious.com) diigo.com photo by: rachfog from flikr.com
    13. 17. photo by: Sparkie Geek from flikr.com RSS: Real Simple Syndication Bringing the information to you Rather than you going to the information RSS: readers, aggregators: iGoogle, My Yahoo, My MSN, iTunes podcasts Weather, news, blogs, radio shows, etc. Netvibes.com
    14. 19. <ul><li>Meetings and Conferences: </li></ul><ul><li>Travel costs: environment, time, business costs </li></ul><ul><li>Productive meetings can </li></ul><ul><li>happen online </li></ul>photo by: Eric__I_E from flikr.com
    15. 20. Chat, video, audio, whiteboard Share screen, links, record, Interface with telephone
    16. 21. Free / Inexpensive Tools - convenient, save money, enhance productivity photo by: qwrrty from flikr.com
    17. 22. Audio calls, call phones, Video 1-1, chat, send files
    18. 23. New Applications for New Business Needs: What is on your computer screen? Show me… Share mouse/keyboard control photo by: Benimoto from flikr.com
    19. 25. What you build it for is not necessarily how it will be used… hair dryer -> for blowing up balloons photo by: crazytales562 from flikr.com
    20. 26. What you build it for is not necessarily how it will be used… hair dryer -> for blowing up balloons photo by: crazytales562 from flikr.com
    21. 27. Real-time updates Doesn’t NEED to be mundane Communication, Community Creative uses
    22. 28. Thank you! Clark Shah-Nelson, SUNY Delhi Coordinator of Online Education www.delhi.edu/online Questions? photo by: rachfog from flikr.com