Swedbank shall just be a step, a click or
a ring away
It should always be easy to get in touch with us, with
generous opening hours and a first-class service level via
the Internet bank, the Telephone bank or face-to-face
Many of our services are available 24 hours a day, 365
Call us, log on to the Internet bank or visit
one of our branches!
Our Vision – We want to be the leading financial institution
in the markets where we are present.
By leading we mean
• the highest customer satisfaction
• the best profitability
• Employer of Choice
“A brand is more than a name or a logo — it is a
promise and a contract with every customer with
whom you are dealing”
What is our promise?
Work environment Support teams
Reward and management Systems Business
Role of HR in Swedbank
Managers Employees Customers.
attitudes attitudes Level of
and and Service
behaviors behaviors delivered