Wintel & Windows Server support Profile


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Wintel & Windows Server support Profile

  1. 1. Kuldeep PathakWintel Server EngineerMob: 962-044-0010Email: kuldeep.pathak@accenture.comSynopsisB.Sc graduate with 6 years of total experience in the IT/Software industry and relevant 5.10 in Windows Server/Client Administration, Technical Support & System Engineer. I have acquired a hands on and technical project management knowledge. Career Objectives  I would like to obtain a challenging position in IT where my technical and interpersonal skills can be utilized to benefit your Organization.  To apply my technical Knowledge and project management skills to help lead a competitive growing company to a new level of success and guide them towards a new age of advanced technology. Career Strength  Technical sound with Administration, Management, Support & Services skills i.e. IT-Infrastructure, Client & Server environment, Networking, Application, System engineering & Security.  Confident about my skills and past experience could make great contributions to your organization Work Experience Summary1) Working as a Wintel Server Engineer-IT Infrastructure from 24th May 2010 to present in Accenture Technology (Payroll of Magna Info tech)2) Worked as a Server and System Engineer from 1st Aug 2008 to 10th May 2010 in Channel Max Inc.3) Worked as a Network and Server Support Eng/System Administrator from 11th July 2007 to 14th July 2008 in Datamatics Software Services (Payroll of Trimax Co.) Bangalore.4) Worked as a System Administration/Desktop Support Trainee from 11th March 2005 to 15th April CMS Computers Ltd, Bangalore. Professional Certifications & TrainingMCSE, MCSA and CCNACisco certified (CCNA)MCP (2003Server & 2003 MS Exchange Server) Certified
  2. 2. Technical Skills SetServer/Client System: Wintel & Windows Server 2000/2003/2008, VMware, VSphere client, CitrixNeighborhood, SMTP, File, Print and SMS serverNetworking: LAN, VPN, RDP, RPC, TCP/IP, Wireless 802.11, DNS, WINS, DHCP.Messaging System: MS Exchange 2003/2007/2010 and Mail Client (Outlook2003/2007, 2010 & LotusNote 8.0)IT Management & System Security: ITIL, Ticketing tool (i.e. ITSM/BMC Remedy), Symantec AVClient/Server, Trend Micro, Web Sense, Proxy server, POP, IMAP Education Summary Certificate School/College Year of Passing B.Sc Graduate Guwahati University. June, 2001 Std. 12th (H.S) A.H.S.E.C March 1996 Std. 10th (H.S.L.C) S.E.B.A March 1994Professional Work Experience I) Accenture Technology Ltd. (Payroll of Magna InfoTech)Roles and Responsibilities [24th May 2010-Present]Install, support and project management. Provide Tiers 2 and 3 end user support for 900 corporate users.Install, configure, and troubleshoot wintel and windows server domain. Consistently provide remotesupport and manage numerous technical queries for client needs and try to resolve on time within SLAbreached. Resolved customer concerns in a positive and helpful manner.1) Managing windows server infrastructure (More Than 1000 Servers) with Physical & Virtualenvironment.2) Configuring and monitoring the health of Active Directory and Servers.3) Troubleshooting the servers all problems like, Authentication, Permission and Replication and Grouppolicies.4) Responsible for maintaining all Citrix Servers, VMware server and V-Sphere client.5) Dealing with ADS, Clustering issues, DNS, DHCP issues and Database Issues.6) Backing up and recovering the Windows 2000/2003/2008 and Active Directory and other data.7) Daily backup JOB and reporting by AVAMAR console.
  3. 3. 8) Migration from Citrix presentation Server 3.0 to 4.0, configure license server, zone properties and joinservers in Citrix Farm. Work with Citrix Meta-frame Suite, Printer driver installation & replication.9) Dealing with access problems, diagnosing and troubleshooting all incidents related to Citrix & VMwareissues.10) Working on ticketing system using HP open view service desk and BMC remedy.11) Work on Internal/ external escalation matrix for customers/ vendors for Incident Management.12) Root cause analysis process for Problems leading to strategic resolution Work on ITIL ChangeManagement, Problem Management and Incident Management. II) ChannelMax Inc.Roles and Responsibilities [1st Aug 2008-10th May 2010]Install Configure, Troubleshoot and Monitoring of 15 Servers i.e. Windows, Wintel server and Takingmajor responsibilities of all Administrative System task through locally and remotely.Configure and Maintain Various Application & Services like : IIS 6, VMware Server & Client,Microsoft Virtual Server 2005 R2,Symantec AV (with user define Securities, set Policies and Takingonline daily backup and Virus Definition Patches upgraded), Setup Win Proxy, DHCP, SMTP, POP andFile. Using Various Types of Utility like Remote Desktop with Terminal services, VNC, VPN, and NetMeeting.Maintain & Troubleshoot Administrative or System Task like: Configure and Maintain Domain Serverwith Active Directory (IBM x-series 232 box) environment.III) Datamatics Software Services Ltd (Payroll of Trimax computers and Responsibilities [11th July 07 -14th July 2008]Maintain the Network of 900 Nodes, which included the 1Cisco (2500 series) routers and Cisco 8 Switches(5L1 Switches). Implement Software Raid (Raid 0, 1&5), Responsible for manage all Systemadministration activities for Windows XP PRO, VISTA and Windows Server (2000/2003/2008,) underDomain & Workstation environment. Configured and Maintain the Symantec AV (Corporate Edition)Server and DNS Cashing Sever on windows 2000 & 2003 Server. Install, Configure and troubleshootSquid Proxy, Info VPN, File & Print Server. Implement Web Server (for Block, allow and set permissionfor specific Website link, public mail client, messengers, unauthorized website etc.)Install and Configure of Microsoft Outlook 2003/2007 and Outlook Express as a client and MS Exchange2003 as Mail Server. Using utilities like RDP, VPN, VNC, Remote Assistance etc. Configuring Cablinglike Straight-Through, Cross-over, Rolled Cable and Configure Troubleshoot Hubs, Switches, Router,LAN, WAN and TCP/IP Network.IV) CMS, BangaloreRoles and Responsibilities [11th March 2005-15th April 2007]Work involved like structured cable laying plan and connectivity. Configure of Routing protocols RIP,IGRP, OSPF and EIGRP as well as Router and Switch configuration. Configure Remote Desktop &Remote Assistant in Windows XP Pro & Vista.DHCP, DNS and NIS configuration in Windows server 2000/2003 and Configure Mail Client MS Outlook2003 with the help of SMTP and POP Server. Configure Advanced User and Group Policy & Permission inWindows platform. Configure DHCP, DNS, NIS, FTP, NAT. Configure & Troubleshoot for Cabling,LAN, TCP, Hubs, Switches and Router.
  4. 4. PERSONAL INFORMATION Full name : Kuldeep Pathak Address : Brigade Gardenia, J.P.Nagar, Karnataka, Bangalore 78 Current Company : Accenture Technology Ltd (Payroll of Magna InfoTech) Date of Birth : 1st July 1978 Gender : Male Father name : Niharendra Pathak Nationality : Indian Marital Status : Married Languages : English, Hindi, Assamese & BengaliHighlights of Expertise  Project Management  Troubleshooting/Root Cause  Vendor Evaluation  Resource Management  Innovative IT Initiatives  Key Account Management  Client Relationship  End-user SupportDECLARATION I hereby do solemnly affirm that the details furnished above are true up to the best of my knowledge. (Kuldeep Pathak) Place: Bangalore