•! Highly Targeted: dynamic, personalized content
•! Immediate: shorter lead times
•! Test and Refine: ensuring optimal results through
•! Measurable: effectiveness of campaigns (ROI).
Greater insight into customer behavior.
•! Reach: unlimited distribution globally, infinitely scalable
•! Better conversion rates: seamless – uninterrupted process
from prospect to customer in a matter of clicks.
•! Cost effective: fast acting, flexible focused campaigns
equals maximum return on investment.
• Take a holistic view of
• Transactions shows
you a series of frames
• Transitions play
you a movie
• Take a step-by-step,
wait and respond
• Define specific
transitions that trigger
• Sync communications
to transition moments
• Identify communications you make
with customers in a batch fashion.
• Ask what events could trigger these
communications to make them timely.
• Prepare a distinct message
for each customer situation
• Increase involvement by adding
a call to action to each message
• Prepare a message for each possible
response to your previous message.
Creating subject lines
•! Its not rocket science, remember K.I.S.S.
•! The best subject lines are not ‘Flashy’ or ‘Pushy’
•! Your subject line should simply, clearly and concisely
describe the purpose/content of your email – its that simple!
•! It’s a process, and it starts with the opt-in
Always set your subscribers' expectations during
the opt-in process about what kinds of emails
they'll be receiving
How your email marketing
message is structured will
determine 50% of its success
•! Anatomy of an email: fields
(to, from, subject), body copy, landing page
•! Set a single objective: one message
presented in a strong, clear and direct manner
•! Write to target: develop a thorough
understanding of the needs and sensibilities
of your target market before you write.
•! Get to the point: sluggish
fulfillment leads to dissatisfied customers.
•! Build the relationship: email marketing
is not hit and run medium. It works best
when you build sustainable relationships.
In just one-twentieth of a second,
less time than it takes to blink, people make
aesthetic judgments that will influence their
experience of your landing page.
•! Customer-based approach:
Measurement of individual customer response
rather than overall campaign performance
•! Event triggered emails
e.g. first purchase, abandoned cart
•! Focus on frequency/contact strategy:
monitoring the impact of frequency
to maximize results
•! Data capture is a process:
It’s a value exchange between you and your
prospects. As you serve up value they’ll
reciprocate by sharing information.
•! Rich preference capabilities:
frequency, channel, format, opt-in,
•! Proactive communication:
specific, relevant and timely.
•! Cross channel integration:
integrated marketing strategy, combines
online and offline channels to maximize
•! Co-ordinate and unify
centralized customer data
•! Integrate and centralize
in order to leverage customer knowledge