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BIG and FED 6C Learning Case Study


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e-learning case study presented at Online Educa Berlin 2006

Published in: Economy & Finance, Education
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BIG and FED 6C Learning Case Study

  1. 1. BIG & FED a 6C learning case study Online Educa Berlin Dec 1 st 2006
  2. 2. Agenda <ul><li>Introduction to the players and the project </li></ul><ul><li>Setup of the project </li></ul><ul><ul><li>1C Concept </li></ul></ul><ul><ul><li>2C Computer Infrastructure </li></ul></ul><ul><ul><li>3C Content </li></ul></ul><ul><ul><li>4C Culture & Attitude </li></ul></ul><ul><ul><li>5C Coaching </li></ul></ul><ul><ul><li>6C Coordination & Control </li></ul></ul><ul><li>The survey </li></ul><ul><ul><li>Background </li></ul></ul><ul><ul><li>Who are the e-learners and how do they learn? </li></ul></ul><ul><ul><li>Evaluation: some numbers </li></ul></ul><ul><ul><li>Attempt to build a scorecard </li></ul></ul><ul><ul><li>Does coaching matter? </li></ul></ul><ul><li>Questions </li></ul><ul><li>Further information </li></ul>
  3. 3. The project Background of the project Some characteristics and key points
  4. 4. Introduction to the players and the project/1 <ul><li>BIG & FED (anonymous study) </li></ul><ul><li>Previously a limited e-learning pilot project among 500 users (2003) </li></ul><ul><li>Current e-learning project (April 2005 – April 2007) </li></ul><ul><ul><li>LOT 1 : infrastructure </li></ul></ul><ul><ul><ul><li>An LMS on the intra net </li></ul></ul></ul><ul><ul><ul><li>Training on the LMS </li></ul></ul></ul><ul><ul><ul><li>Promotion/launch of e-learning </li></ul></ul></ul><ul><ul><li>LOT 2 : in-house courses </li></ul></ul><ul><ul><ul><li>Training on e-learning development (ID + tool) </li></ul></ul></ul><ul><ul><ul><li>Create 2 custom courses </li></ul></ul></ul><ul><ul><li>LOT 3 : off-the-shelve courses </li></ul></ul><ul><ul><ul><li>4000 courses on Languages, MS Office , ICT </li></ul></ul></ul><ul><ul><ul><li>With coaching sessions and coaching via e-mail/forums </li></ul></ul></ul><ul><ul><ul><li>Motivation of students </li></ul></ul></ul>
  5. 5. Introduction to the players and the project/2 <ul><li>SITUATION: </li></ul><ul><li>The Belgian Ministry of Finance had been relying on classroom-based education to train employees. Some courses had waiting lists of more than 15 months, and many employees lost valuable time traveling to Brussels to take classes. To improve employee productivity and speed education delivery, the Belgian Ministry of Finance wanted to modernize its educational system by introducing e-learning. As the organization considered how to proceed, it was challenged by the lack of an e-learning infrastructure and a workforce that was unfamiliar with information communications technology (ICT). </li></ul><ul><li>SOLUTION: </li></ul><ul><li>The Belgian Ministry of Finance implemented an intranet-based platform based on IBM Workplace Collaborative Learning V2.5 software to deliver and track all e-learning courses. In only two months, IBM Global Business Services was able to implement the new infrastructure, which supports 4,000 employees and accommodates approximately 900 concurrent users. To introduce the solution, the Global Business Services team worked with the ministry to develop a communication plan and campaign to promote e-learning among employees. </li></ul><ul><li>BENEFITS: </li></ul><ul><li>The waiting period for courses in highest demand at the Belgian Ministry of Finance dropped from 15 months to just one month . </li></ul><ul><li>Rather than taking a two-day classroom training session, employees can now complete the necessary training in the office in only 11 hours. </li></ul>
  6. 6. Setup of the project <ul><li>6 attention areas of 6C learning framework </li></ul><ul><ul><li> </li></ul></ul><ul><ul><li>Free for non-commercial use </li></ul></ul>
  7. 7. 1C Content – 2C Infrastructure – 3C Content <ul><li>1C Concept </li></ul><ul><li>Classical benefits of e-learning (anyX) </li></ul><ul><li>The future of learning </li></ul><ul><ul><li>Embedded </li></ul></ul><ul><ul><li>Learner-centered </li></ul></ul><ul><ul><li>Collaborative </li></ul></ul><ul><li>Reduce ‘education tourism’ </li></ul><ul><li>2C Computer Infrastructure </li></ul><ul><li>LMS with discussion forums </li></ul><ul><li>Intranet, not internet </li></ul><ul><li>E-learning starts with ‘e’ </li></ul><ul><ul><li>Effect of technical problems nov-jan </li></ul></ul><ul><ul><li>Sizing of platform </li></ul></ul><ul><li>3C Content </li></ul><ul><li>E-books and e-courses </li></ul><ul><li>Content in local languages </li></ul><ul><ul><li>Difficult to find on the market </li></ul></ul><ul><li>Courses have a time limit </li></ul>
  8. 8. 4C Culture – 5C Coaching – 6C Coordination <ul><li>4C Culture & Attitude </li></ul><ul><li>Roadshow for managers </li></ul><ul><li>Poster and mail campaign </li></ul><ul><li>Frequent articles in FinINFO </li></ul><ul><li>Info website with tips and demo </li></ul><ul><li>In the survey </li></ul><ul><ul><li>Invite-a-colleague </li></ul></ul><ul><ul><li>Messages for your successors </li></ul></ul><ul><li>5C Coaching (support from end to end) </li></ul><ul><li>Proactive coaching </li></ul><ul><ul><li>Welcome mail and step-by-step guides </li></ul></ul><ul><ul><li>Coaching via e-mail / forums (24h) </li></ul></ul><ul><ul><li>Coaching via face-to-face sessions </li></ul></ul><ul><li>Enrollment: managers have 8 days to refuse </li></ul><ul><li>Maintenance: public forum for Office Q&A </li></ul><ul><li>6C Coordination & Control </li></ul><ul><li>Monthly joint steering group </li></ul><ul><ul><li>Monitoring, status </li></ul></ul><ul><ul><li>Processes </li></ul></ul><ul><li>Survey </li></ul>Enrollment Orientation Study Evaluation Mapping Maintenance
  9. 9. The survey
  10. 10. The survey - background <ul><li>Survey structured according to 6C learning </li></ul><ul><li>37 questions in 8 sections </li></ul><ul><li>On MS Office students </li></ul>42,8% 30,5% 25,5% 61,6% Response rate 636 60 154 422 Number of validated responses [3] 1487 197 605 685 Number of enrolled students N/A 22 June 2006 3 March 2006 4 Nov 2005 End date [2] N/A 7 June 2006 20 Feb 2006 13 Oct 2005 Start date [1] All waves Wave 3 Wave 2 Wave 1
  11. 11. The survey – who are the e-learners? <ul><li>On average the e-learner is in her/his forties, regularly uses a PC at work and at home, has no prior e-learning experience and holds a higher education degree </li></ul>31,71% 39,51% 21,26% 7,48% 0,04% Workforce 36% 40% 21% 3% 0% Respondents >50 40-49 30-39 20-29 <20
  12. 12. The survey –how do they learn? <ul><li>Virtual island: e-learning is self-study </li></ul><ul><ul><li>Not involving colleagues, fellow-students </li></ul></ul><ul><ul><li>Colleagues / managers indifferent </li></ul></ul><ul><ul><li>Low usage of coaching </li></ul></ul><ul><li>More time than estimated by courseware vendor </li></ul><ul><li>Learning concentrated a few days or weeks before the course deadline </li></ul>
  13. 13. The survey – evaluation /1 80% agree they have learned practical skills for their daily job 71% feel they have learned the intended skills The average gap between pre- and post tests is 15% Average overall course satisfaction is 61% and 80% on the 3th wave (Equals classroom satisfaction) 76% want to follow another e-learning course in the near future
  14. 14. The survey – evaluation /2 <ul><li>E-learning is new, how to shape expectations? </li></ul><ul><li>Is a positive experience for about 70% </li></ul>22% 6% 72% 13% 2% 6% 5% Prior experience 87% 20% 67% No prior experience Negative or worse experience Neutral Positive or better experience Overall
  15. 15. The survey – scorecard attempt /1 <ul><li>Questions linked to weighted topics </li></ul>19 20% Helpdesk calls 13 tot 18 40% Technical problems 12 40% LMS easy of use 2C - Computer Infrastructure 11 40% Learner centric 10 50% Embedded in daily work 9 10% Collaborative 1C - Concept Questions Weight Characteristic 6C area
  16. 16. The survey – scorecard attempt /2
  17. 17. The survey – does coaching matter? <ul><li>Coaching costs, but </li></ul><ul><ul><li>About 25% uses coach </li></ul></ul><ul><ul><li>About 10% goes to coaching sessions </li></ul></ul><ul><li>Survey indicates positive effect on </li></ul><ul><ul><li>Study results </li></ul></ul><ul><ul><li>Course satisfaction </li></ul></ul><ul><ul><li>Repurchase behavior </li></ul></ul>
  18. 18. Questions & further information <ul><li>Representatives of FED steering group </li></ul><ul><li> </li></ul><ul><li>my blog : </li></ul><ul><li>paper ‘BIG & FED: a 6C learning story – the survey’ available on request </li></ul><ul><li>[email_address] </li></ul>
  19. 19. Backup slides
  20. 20. 6C learning – a pragmatic model for 2 nd generation e-learning projects (example of ‘academic’ model of formal learning) Strategic vision on the future of learning Concept AnyX learning JIT Collaborative Student-centric Embedded Extended Technology enables Computer Infrastructure Open standards Integration In house or hosted Scalable Secure Inclusion Is king Content Rich media Interactive Modular Open standards Make or buy Meta data 1 st generation Take down the e-learning barriers Culture & Attitude Life long learning Active Learning organization Motivation Change mgmt. Community Incentives Sensibilise 2 nd generation Guidance Coaching Enrollment Orientation Study Evaluation Mapping Management Coordination & Control Quality Cost ROI Planning Central Time Governance processes Maintenance