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Aipc p01e

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Aipc p01e

  1. 1. CourseILT Communication styles and methods Unit objectives  Identify primary and secondary communication styles  Communicate using various verbal and nonverbal modes of communication
  2. 2. CourseILT  Topic A: Communication styles  Topic B: Verbal and nonverbal communication Communication styles and methods
  3. 3. CourseILT Primary communication styles  Collaborator  Contributor  Inquisitor  Director
  4. 4. CourseILT Collaborators  Friendly and open  Thrive on interaction  High energy levels  Outgoing  Enthusiastic  Motivators  Seen as impulsive and visionaries  Expert storytellers  Straightforward when offering opinions
  5. 5. CourseILT Contributors  Socially oriented  Prefer speaking with people in small groups or individually  Good listeners  Open to opinions and new ideas  Masters of the art of compromise  Viewed as indecisive and non-authoritarian
  6. 6. CourseILT Inquisitors  Perfectionists of communication  Communicate with logic and reason  Do not speak in emotional terms  Prefer data and hard facts  Minimize risk through strict attention to detail  Like small groups or one-on-one interaction  Prefer to work alone
  7. 7. CourseILT Directors  Focus on completion of tasks  Adopt a practical approach to situations  Decisive  Reach their points quickly  Express support through action
  8. 8. CourseILT Activity A-1: Identifying primary communication styles Movie 1 Movie 2
  9. 9. CourseILT Secondary communication styles  Aggressor  Consenter  Avoider  Controller
  10. 10. CourseILT Aggressors  Secondary style of collaborators  Express frustration by verbally attacking others  Use a loud voice and emphatic language  Rarely have outbursts
  11. 11. CourseILT Consenters  Secondary style of contributors  Peacemakers  Avoid discussion of problems that result in stress  Slow to anger  Slow to forgive and forget
  12. 12. CourseILT Avoiders  Secondary style of inquisitors  Quiet and reserved  Avoid emotional expressions  Avoid contact with others
  13. 13. CourseILT Controllers  Secondary style of directors  Determined  Have control over situations  Focus completely on obtaining a specific goal  Make rapid decisions
  14. 14. CourseILT Activity A-2: Identifying secondary communication styles
  15. 15. CourseILT Communication styles and methods  Topic A: Communication styles  Topic B: Verbal and nonverbal communication
  16. 16. CourseILT Verbal communication  Vocal quality affects the listener  Vocal quality reflects your sincerity, enthusiasm, and knowledge of the topic being discussed  Controlling voice helps you maintain listener’s attention
  17. 17. CourseILT Volume  Volume is a vocal characteristic that must be tailored to the environment  Room size, number of listeners, and external noise influence the volume
  18. 18. CourseILT Rate  Rate is the speed at which you speak  Nervous speakers speak rapidly  Speaking rate should not drop much below 120 words per minute
  19. 19. CourseILT Pitch  Pitch is the highness or lowness of your voice  When your vocal muscles are taut, your voice has a high pitch  When your vocal muscles are relaxed, your voice has a low pitch
  20. 20. CourseILT Positive language  Draws both the speaker and listener into a conversation  Presents an all-inclusive attitude  Makes all parties feel empowered  Reflects confidence  Includes phrases such as “we can” and “we will”
  21. 21. CourseILT Negative language  Can be expressed in many ways  Usually expressed by the word “no”  Delivers a blunt attitude  Ends conversation
  22. 22. CourseILT Inflammatory language  Stirs intense negative emotions in the listener  Prejudicial toward gender, ethnicity, or physical attributes  Inappropriate in the work place
  23. 23. CourseILT Powerful language  Involves using clear and direct statements  Helps you explain the situation clearly  Helps you handle the situation effectively and efficiently  Combines politeness with directness
  24. 24. CourseILT Activity B-1: Using verbal communication
  25. 25. CourseILT Types of nonverbal communication  Handshakes  Expression and eye contact  Proximity  Touch  Gestures and posture
  26. 26. CourseILT Activity B-2: Using nonverbal communication methods
  27. 27. CourseILT Communication styles and methods Unit summary  Learned to identify primary and secondary communication styles  Learned to communicate using various verbal and nonverbal modes of communication

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