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Stride Debbie Madden Qcon NYC 2017 - Improve Communication to Scale a Tech Team without Failing

Learn the top 5 secrets to improving team communication so that you can scale a tech team without failing. Great for Agile teams.

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Stride Debbie Madden Qcon NYC 2017 - Improve Communication to Scale a Tech Team without Failing

  1. 1. www.stride.nyc 5 Secrets Improve Team Communication So That You Can Scale Your Tech Team Without Failing Debbie Madden CEO & Founder debbie@stride.nyc @debbiemadden200
  2. 2. www.stride.nyc “We back a good team and a team is the most important criteria for investment.” ~ said every VC everywhere
  3. 3. www.stride.nyc 2 The Problem
  4. 4. www.stride.nyc 4 12 X The Problem
  5. 5. www.stride.nyc Communication is hard and it gets infinitely more complex as your team gets bigger. The Problem
  6. 6. www.stride.nyc “The single most untapped competitive advantage is teamwork.” ~ Patrick Lencioni
  7. 7. www.stride.nyc 5 Secrets To Improve Team Communication 1. Recognize chaos 2. Change it up 3. Communicate the why 4. Prioritize team productivity 5. Protect team health
  8. 8. www.stride.nyc SECRET1:RECOGNIZE CHAOS
  9. 9. www.stride.nyc Leadership Crisis Creativity Direction Autonomy Crisis Delegation Control Crisis Coordination Red Tape Crisis Collaboration Growth Crisis Alliances Greiner Curve Chaos Calm
  10. 10. www.stride.nyc How to Tell Chaos Calm Things Hard Easy People Unhappy Happy Procedures Get in the way Help Management Misaligned Aligned
  11. 11. www.stride.nyc Some of the smartest tech leaders I know have missed the signs their teams are in chaos.
  12. 12. www.stride.nyc Ask your peers.
  13. 13. www.stride.nyc 5 Secrets To Improve Team Communication 1. Recognize chaos 2. Change it up 3. Communicate the why 4. Prioritize team productivity 5. Protect team health
  14. 14. www.stride.nyc SECRET2: CHANGE IT UP
  15. 15. www.stride.nyc Change 4 Things • Meeting rhythms • Roles • Humans • And, get a coach
  16. 16. www.stride.nyc Meeting Rhythms • Kill/Combine/Keep Retrospectives on Meetings • Every 6 months • Length, cadence, attendees, agenda • Fist of fives
  17. 17. www.stride.nyc Roles/Humans 1. Wipe the slate clean 2. Identify roles needed 3. Plug in current team members in the seat most ideal for them now 4. See what gaps you have left 5. Should any humans be put in a different role? Be fired? Promoted?
  18. 18. www.stride.nyc Roles/Humans A BCC B Skill Values
  19. 19. www.stride.nyc Coach • Business • Executive/Individual
  20. 20. www.stride.nyc 5 Secrets To Improve Team Communication 1. Recognize chaos 2. Change it up 3. Communicate the why 4. Prioritize team productivity 5. Protect team health
  21. 21. www.stride.nyc SECRET3:COMMUNICATE THE WHY
  22. 22. www.stride.nyc
  23. 23. www.stride.nyc Apple’s What: We Make Great Computers Apple’s Why: We believe in challenging the status quo. Apple’s How: Make stuff that’s beautifully designed and user friendly.
  24. 24. www.stride.nyc 5 Secrets To Improve Team Communication 1. Recognize chaos 2. Change it up 3. Communicate the why 4. Prioritize team productivity 5. Protect team health
  25. 25. www.stride.nyc SECRET4: PRIORITIZE TEAM PRODUCTIVITY
  26. 26. www.stride.nyc The Best Teams: • Speak in same proportion • Can sacrifice an item they want for something the team needs ~ New York Times: “What Google Learned from it’s Quest to Build the Perfect Team”
  27. 27. www.stride.nyc Working agreements • Continuously earn your seat at the table • Disagree and commit • silence = disagreement • Create a measurable definition of success
  28. 28. www.stride.nyc 5 Secrets To Improve Team Communication 1. Recognize chaos 2. Change it up 3. Communicate the why 4. Prioritize team productivity 5. Protect team health
  29. 29. www.stride.nyc SECRET5:PROTECT TEAM HEALTH
  30. 30. www.stride.nyc Team Health Trust Healthy Conflict Commitment Accountability Results
  31. 31. www.stride.nyc 2 Types of Trust • Capability • Desire
  32. 32. www.stride.nyc Healthy Conflict No conflict WW3
  33. 33. www.stride.nyc Friendster vs Facebook Case Study: Trust &Healthy Conflict Season 5 Episodes 2 and 3
  34. 34. www.stride.nyc 5 Secrets to Improved Team Communication 1. Recognize chaos 2. Change it up 3. Communicate the why 4. Prioritize team productivity 5. Protect team health
  35. 35. www.stride.nyc Fist of Fives
  36. 36. www.stride.nyc Questions? Debbie Madden CEO & Founder debbie@stride.nyc @debbiemadden200 www.stride.nyc

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