How to Write a Formal Business
While you are going through
the slideshow, answer the
The bPhone nano just came out,
and of course, as one who keeps
up with technology, you were the
first in line to buy it (because who
wants to pay and wait for
(will arrive 2013)
There are major glitches with
your new bphone nano. Your
awesome touch screen freezes
every five seconds, the internet
connection isn’t compatible with
your wireless network at
Ruppin…and your battery life is
Deal with the problem in a businesslike
Write a FORMAL BUSINESS LETTER.
When you write a formal business
letter to a business or an
organization, keep the tone
Write a formal business letter to
a business or an organization.
Keep the tone formal.
How do we create a FORMAL tone?
What is TONE?
the overall attitude a writer projects
toward the reader and the topic
Sentence structure, formality and specificity
of vocabulary, and neatness all contribute to a
Compare the following conversations:
Your best friend, wants to know all about your
date with Tom last night.
Sara: Nu? How was it!!!
Me: Okay, like, oh my goodness, he showed
up with a dozen roses and took me to this
awesome restaurant, and we totally hung
out at the pier.
Sara: Shut up!!
Your grandmother somehow found out about
Tom and wants to know all about your date:
Grandma: How was your date last night, dear?
Me: It was delightful, Grandma. Tom was a
Grandpa: Of course he would be – only the best
for my granddaughter.
Me: Tom took me to Cheesecake Factory
and then we went for a walk on the pier.
Grandma: Well, isn’t that sweet!
There are two questions.
5. Which conversation used formal language?
6. Which conversation used informal language?
Why are you writing the letter?
• To make an inquiry
• To reply to a letter
• To order something
• To acknowledge receipt of something
• To sell or advertise something
• To give instruction
• To make a claim
• To make a complaint
• To apply for a job
7. The list here refers to
the ___ of the letter.
Complete the sentence
with one word.
Notice that you
don’t indent at all
in a block style
7. A formal business
letter has __ main
sentence with one