DMA Leadership Deborah Duke419-410-7193                 1
   Understand the power of EQ   Learn to fight Drag on potential through    balance in work and life   Learn that emoti...
Emotional IntelligenceEmotional-social intelligence is a cross-section     of interrelated emotional and social competenci...
The capacity to understand your own and others’ emotions, and to motivate and develop yourself and others to result in imp...
What similarities, themes or patterns do yousee? Is it the aptitude IQ or attitude EQ that             drives your thought...
Intellectual Abilities        Emotional Intelligence   Intellectual capability      Emotional Intelligence EQ is    (IQ)...
PotentialWhat I am capable of doing     Performance  What I am willing to do
Performance Potential
The Truth : You can’t cheat drag –There’s always a price       Reduced performance, efficiency, unrealized potential
Watch Your HabitsThey are Internalized principles and patterns of behavior                                    Desire      ...
Watch your thoughts, for they become words.Watch your words, for they become actions.Watch your actions, for they become h...
For Total Well- Being
EventsInterpret Belief     Thought   Emotion   Behavior
   Workbook page 5   Make Four Quadrants   You are going to draw four items   One at a time   15 seconds to complete...
   Focus: Being attentive to the speaker and the    message he or she is trying to convey   Feedback: completing the com...
   Mission: what you do   Vision: where you want to go   Values: beliefs about how to get there   Purpose: why you do ...
What we think                Reality as others see us
It is how you handle them that makes a                             difference
 Attitude                      Skills Skills Knowledge   Performance                      Knowledge                    ...
   Unconscious impulses    Conscious decisions    Social constructs between people    Ways of acting and talking   Me...
   Acknowledging and Increasing your EQ can    assist you in the application of a positive    attitude, respect, and heal...
“Corporate America is now built on Intellectual Capital rather than bricks and mortar– and that is changing everything”– T...
   Reading one’s own emotions and recognizing    their impact   Using intuitions, “gut sense” and feelings to    guide d...
   blind ambition   Unrealistic goals   Power hungry   Relentless striving   Insatiable need for recognition
34
   Keeping disruptive emotions & impulses    under control   Focused drive to achieve a goal   Unleashing self’s creati...
   Impulsive behavior   Rigidity of behavior and thought   lack of trust   poor follow-up /completion   avoidance of ...
37
   Ability to tune in to how others feel,    and to “read” situations      Enables us to be socially      effective in al...
   Dissension,   Distrust   Poor leadership / followership,   Ineffective conflict   Sub-optimizing teams,   Poor jo...
40
   Ability to guide the emotional tone of the    group    Enables us to interact in ways that     create resonance; to fi...
   Seek first to understand                                  Seek first to be understood   Keeping promises           ...
43
44
   Building Emotional Intelligence in the    organization aids in a bottom line Return on    Investment (ROI) by building...
   Competencies that most often lead to success
Red= core         Green= Supporting       Blue= resultant   Self Regard: being aware of, understanding and    accepting o...
   Empathy: being aware of and understanding    how others feel   Social Responsibility: identifying with and    feeling...
   Reality Testing: validating one’s feelings and    thinking with external reality   Flexibility: coping with and adapt...
   Know their values and emotions and use that knowledge    to make decisions   Accurately read other people’s emotional...
   133 brief items   5 point response set: “not true to true of me”   20- 30 minutes to complete   Standard scores bas...
   Personal EQ assessments with certified    personal advisory interpretation and feedback    on results   Organizationa...
High emotional intelligence leads to success, happiness, and resilience in people and the workplace. Retention, leadership...
   Read through all if the EQ competencies. Rate    each competency relative to the importance    of your job.    ◦ L= Lo...
419-410-7193
EQ  The Other Kind of Smart  2011
EQ  The Other Kind of Smart  2011
EQ  The Other Kind of Smart  2011
EQ  The Other Kind of Smart  2011
EQ  The Other Kind of Smart  2011
EQ  The Other Kind of Smart  2011
EQ  The Other Kind of Smart  2011
EQ  The Other Kind of Smart  2011
EQ  The Other Kind of Smart  2011
EQ  The Other Kind of Smart  2011
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EQ The Other Kind of Smart 2011

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Emotional Intelligence (EQ) is the capacity to understand yourself and others’ emotions, and to motivate and develop yourself and others to result in improved work performance and enhanced organizational effectiveness. Emotional Intelligence is measurable, and most importantly can be developed! Cognitive Intelligence (IQ) helps to determine if an individual is trainable where Emotional Intelligence (EQ) helps to determine if an individual is capable. EQ addresses the emotional, personal, social, and survival skills associated with street smarts

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EQ The Other Kind of Smart 2011

  1. 1. DMA Leadership Deborah Duke419-410-7193 1
  2. 2.  Understand the power of EQ Learn to fight Drag on potential through balance in work and life Learn that emotions are an integral part of everyone’s work experience and are impacted by the leader Learn about the impact between emotions and productivity and quality Learn how to create a positive work environment
  3. 3. Emotional IntelligenceEmotional-social intelligence is a cross-section of interrelated emotional and social competencies and skills that determine how well we understand and express ourselves, understand and relate with others, and cope with daily demands.
  4. 4. The capacity to understand your own and others’ emotions, and to motivate and develop yourself and others to result in improved work performance and enhanced organizational effectiveness Essentially: ◦ Understanding Yourself ◦ Managing Yourself ◦ Understanding Others ◦ Managing Others 4
  5. 5. What similarities, themes or patterns do yousee? Is it the aptitude IQ or attitude EQ that drives your thoughts? 5
  6. 6. Intellectual Abilities Emotional Intelligence Intellectual capability  Emotional Intelligence EQ is (IQ), knowledge, and the differentiating factor in technical expertise are success threshold  90% of the difference Conceptual and between outstanding and analytical thinking are average leaders is linked to necessary, but not EQ sufficient in and of  EQ is two times as themselves important as IQ and technical expertise combined 6
  7. 7. PotentialWhat I am capable of doing Performance What I am willing to do
  8. 8. Performance Potential
  9. 9. The Truth : You can’t cheat drag –There’s always a price Reduced performance, efficiency, unrealized potential
  10. 10. Watch Your HabitsThey are Internalized principles and patterns of behavior Desire Knowledge Skills Habits
  11. 11. Watch your thoughts, for they become words.Watch your words, for they become actions.Watch your actions, for they become habits.Watch your habits, for they become character.Watch your character, for it becomes yourdestiny.”
  12. 12. For Total Well- Being
  13. 13. EventsInterpret Belief Thought Emotion Behavior
  14. 14.  Workbook page 5 Make Four Quadrants You are going to draw four items One at a time 15 seconds to complete Start in the upper right quadrant
  15. 15.  Focus: Being attentive to the speaker and the message he or she is trying to convey Feedback: completing the communication cycle by encouraging the speaker, asking clarifying questions and paraphrasing, and summarizing key points Filtering: Creating personal meaning from the speakers comments. Putting the speakers words in context to your own experiences, knowledge and perceptions
  16. 16.  Mission: what you do Vision: where you want to go Values: beliefs about how to get there Purpose: why you do what you do
  17. 17. What we think Reality as others see us
  18. 18. It is how you handle them that makes a difference
  19. 19.  Attitude Skills Skills Knowledge Performance Knowledge Attitude Competence
  20. 20.  Unconscious impulses Conscious decisions Social constructs between people Ways of acting and talking Mental states that result when bodily responses are sensed by the brain Feelings & Thoughts about situations people find themselves in Bodily responses that have evolved as part of our struggle to survive
  21. 21.  Acknowledging and Increasing your EQ can assist you in the application of a positive attitude, respect, and healthy patterns of behavior towards self and others
  22. 22. “Corporate America is now built on Intellectual Capital rather than bricks and mortar– and that is changing everything”– Thomas Stewart author of Intellectual Capital: The New Wealth of Organizations
  23. 23.  Reading one’s own emotions and recognizing their impact Using intuitions, “gut sense” and feelings to guide decisions Seeking varied feedback to gain realistic knowledge of strengths and gaps Consciousness of own impact on others Enables us to act with conviction and authenticity 32
  24. 24.  blind ambition Unrealistic goals Power hungry Relentless striving Insatiable need for recognition
  25. 25. 34
  26. 26.  Keeping disruptive emotions & impulses under control Focused drive to achieve a goal Unleashing self’s creative and adaptive potential Enables us to act with mental clarity and concentrated energy when disruptive emotions threaten, and to embody an optimistic enthusiasm 35
  27. 27.  Impulsive behavior Rigidity of behavior and thought lack of trust poor follow-up /completion avoidance of others
  28. 28. 37
  29. 29.  Ability to tune in to how others feel, and to “read” situations Enables us to be socially effective in all aspects of working life; to excel at meeting the needs of others; and to motivate and retain key talent 38
  30. 30.  Dissension, Distrust Poor leadership / followership, Ineffective conflict Sub-optimizing teams, Poor job performance Loss of job
  31. 31. 40
  32. 32.  Ability to guide the emotional tone of the group Enables us to interact in ways that create resonance; to find common ground and create rapport; to articulate vision; to direct and guide with conviction 41
  33. 33.  Seek first to understand  Seek first to be understood Keeping promises  Breaking promises Honesty, openness  Smooth manipulation Kindnesses, courtesies  Unkindnesss, discourtesies Win-Win or No Deal Win-Lose or Lose-Win thinking thinking Clarifying expectations  Violating expectations  Disloyalty, duplicity Loyalty to the absent  Pride, conceit, arrogance Apologies  Not receiving feedback and Receiving feedback and giving “You” messages giving “I” messages  Holding grudges Forgiveness
  34. 34. 43
  35. 35. 44
  36. 36.  Building Emotional Intelligence in the organization aids in a bottom line Return on Investment (ROI) by building stronger leadership, hiring the right players, developing more productive employees, reducing turnover, which means more bottom line success.
  37. 37.  Competencies that most often lead to success
  38. 38. Red= core Green= Supporting Blue= resultant Self Regard: being aware of, understanding and accepting oneself Emotional Self Awareness: being aware of and understanding one’s emotions Assertiveness: expressing one’s feelings and oneself nondestructively Independence: being self-reliant and free of emotional dependency on others Self Actualization: having the drive to set and achieve personal goals
  39. 39.  Empathy: being aware of and understanding how others feel Social Responsibility: identifying with and feeling part of one’s social group Interpersonal Relationship: establishing mutually satisfying relationships with others Stress Tolerance: effectively and constructively managing one’s emotions Impulse Control: effectively and constructively controlling one’s emotions
  40. 40.  Reality Testing: validating one’s feelings and thinking with external reality Flexibility: coping with and adapting to change in one’s daily life Problem Solving: generating effective solutions to problems of a personal nature Optimism: having a positive outlook and looking at the brighter side of life Happiness: feeling content with oneself, others and life in general
  41. 41.  Know their values and emotions and use that knowledge to make decisions Accurately read other people’s emotional states Manage their emotions without being hijacked by them Persist in the face of setbacks; remain optimistic Constructively channel impulses Confront problems promptly Challenge others appropriately Demonstrate courage Bottom line: The higher the EQ potential in an organization the more adaptable it becomes. 51
  42. 42.  133 brief items 5 point response set: “not true to true of me” 20- 30 minutes to complete Standard scores based on “100” as the mean ◦ Total EQ ◦ 5 EQ Composite Scales ◦ 15 EQ Content Scales ◦ 4 Validity Scales  Omission rate, Inconsistency Index  Positive/Negative Impression
  43. 43.  Personal EQ assessments with certified personal advisory interpretation and feedback on results Organizational and team assessments EQ 360 feedback assessments including peers, direct reports, clients, family and friends raters giving an unbiased look at how others see you. Coaching, seminars and training programs to enhance and improve performance Employee selection and retention through pre- employment screening
  44. 44. High emotional intelligence leads to success, happiness, and resilience in people and the workplace. Retention, leadership, and job satisfaction as well as personal satisfaction are maximized when people recognize their potential and have a plan to overcome their weaknesses.
  45. 45.  Read through all if the EQ competencies. Rate each competency relative to the importance of your job. ◦ L= Low ◦ M=medium ◦ H= High Place a Checkmark next to the three competencies you think is critical to team success Place a STAR next to the three competencies you think are critical to your Success
  46. 46. 419-410-7193

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