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Expertise Management Systems Dennis D. McDonald, Ph.D. Email: ddmcd@yahoo.com Web:  http://www.ddmcd.com September 13, 2006 Contents copyright © 2006 by Dennis D. McDonald
Purpose ,[object Object],[object Object],[object Object]
What is an “Expertise Management System”?   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Supporting Technologies ,[object Object],[object Object],[object Object],[object Object],Web based communication tools  ,[object Object],[object Object],[object Object],User feedback   ,[object Object],Network based search ,[object Object],[object Object],Subscription (e.g., RSS) ,[object Object],[object Object],Tagging ,[object Object],Analysis of email & communication patterns  Applications Technology
Expertise Management Core Processes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Expertise Management System Process Model
Core Processes & Participants ,[object Object],[object Object],[object Object],[object Object],[object Object],Manage the Process. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Provide a feedback mechanism. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Enable users to communicate with experts. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Provide an expertise matching mechanism. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Describe the expertise of the experts. ,[object Object],[object Object],[object Object],[object Object],[object Object],Identify the experts. Managers Users Experts PARTICIPANTS PURPOSE PROCESS
Contact Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Appendix
Discussion Topics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Expertise Management Systems