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Employee Experience
Your
“Get It Done” Guys
For almost 20 years we’ve been servicing 800+
managers under the Nynex/Bell/Verizon umbrella
2
Pro...
We’ve always been the source for recognition incentives, program
launch items, and motivational specialties…
3
Property of...
Overview
Superior provides solutions across Verizon’s “Employee Ecosystem Management Stack” - from physical
environment an...
Employee Ecosystem Management Stack
5
Property of SPC, Inc. • All Rights Reserved
Internal Communication Workflow
6
Property of SPC, Inc. • All Rights Reserved
Internal Data Sources
Current Projects
Table...
The evolution continues…
See our latest projects at www.TheSuperiorExperience.net
7
Property of SPC, Inc. • All Rights Res...
1. Branded Office Environments (Bottom Up)
2. Opportunity for Employee Engagement
3. Interactive Data Visualization and Ma...
Branded Office
Environments
(Bottom Up)
9
Property of SPC, Inc. • All Rights Reserved
Branded Office
Environments
10
Property of SPC, Inc. • All Rights Reserved
Branded office environment
…and more recently, branded office environment.
Livingston NJ
Andover MA
11
Property of SPC, In...
Branded office environment
Livingston NJ
12
Property of SPC, Inc. • All Rights Reserved
Branded office environment
Brooklyn NY
Pittsburgh PA
13
Property of SPC, Inc. • All Rights Reserved
Any environment
Burlington Mall, MA
Liberty Tree Mall,
Danvers MA
Colonie Mall, Albany
NY
LPC, Malden MA
14
Property of SP...
“Throw yourself into some work you believe in with all you heart, live for it, die for it, and
you will find happiness tha...
“Throw yourself into some work you believe in with all you heart, live for it, die for it, and
you will find happiness tha...
Opportunity
for employee
engagement
17
Property of SPC, Inc. • All Rights Reserved
Opportunity
for employee
engagement
18
Property of SPC, Inc. • All Rights Reserved
What is The Value of
Your Employee’s Commitment?
1) What are you doing to satisfy your employee's need for engagement?
2) ...
The Workforce
is Changing
Employee engagement and
culture is the #1 challenge
faced by CEO’s today.
- Deloitte’s 2015 Glob...
Definition of an
Engaged Employee
Emotionally invested in
their work and committed
to helping their
organization improve
2...
Unengaged Employees Cost the U.S. $500 Billion Every Year
Full Report on 80,000 workers: http://www.gallup.com/services/17...
Altimeter Group
• Only 41% of organizations believe they have a holistic
and strategic approach to employee engagement and...
Importance of community
Employee satisfaction jumps by almost 50% when people
have close friendships at work…
Yet, only 18...
Interactive Data
Visualization and Management
25
Property of SPC, Inc. • All Rights Reserved
Infrastructure is a
Prerequisite
To Possibilities
26
Property of SPC, Inc. • All Rights Reserved
27
Property of SPC, Inc. • All Rights Reserved
Manage Screens Across Place & Media
Internal Communication Workflow
28
Property of SPC, Inc. • All Rights Reserved
Internal Data Sources
Current Projects
Tabl...
Screen Demo - Verizon Internal Communications
Live feed at http://bit.ly/Superior_Verizon_InternalScreen 29
Property of SP...
Screen Demo - Verizon Call Center Real Time Metrics
Live feed at http://bit.ly/Superior_Verizon_LiveCallCenterScreen 30
Pr...
The Four Pillars of Connectivity
31
Property of SPC, Inc. • All Rights Reserved
Connected
Desktop
Connected
Workspace
Conn...
Across the Company
32
Property of SPC, Inc. • All Rights Reserved
Across the Connected Workforce
33
Property of SPC, Inc. • All Rights Reserved
Managing A Culture
Of Community
Across Screens
34
Property of SPC, Inc. • All Rights Reserved
Managing A Culture
Of Community
35
Property of SPC, Inc. • All Rights Reserved
Cooleaf helps achieve your
goals of employee engagement
and talent retention.
36
Property of SPC, Inc. • All Rights Reserv...
A mobile and web-based platform
designed to promote and track individual
growth while enabling team success
Community Powe...
Objectives:
– Reward & recognize
employee contributions
and achievements
– Increase employee
engagement
– Improve team
com...
Programs and
communications
in one place
Company-branded mobile
(iPhone & Android)
and web platform
39
Property of SPC, In...
Rewards &
Recognition
Employees can earn
points and be recognized
for contributions that may
be redeemed in a custom
catal...
Engagement
Metrics
Tagging architecture is
designed to capture
data and insights for
improving employee
morale and retenti...
Employees are
notified with:
- Company updates
- Internal meetups/events
-Group collaboration
- Recognition highlights
Rea...
Example: Fitness & Wellness Challenge
Step Challenge Integration with Fitbit
• Automated step data tracking
• Leaderboard ...
To Retain Your Best Employees…
• Measure the effectiveness of any existing projects
• Manage new activities that encourage...
Clients Get Results
• Cooleaf has helped Daugherty Business Solutions achieve a 40%
reduction in ‘unwanted turnover’ withi...
Why Now?
Mobile.
46
Property of SPC, Inc. • All Rights Reserved
Why Now?
47
Property of SPC, Inc. • All Rights Reserved
Employees want to use their Mobile
like they are Consumers
48
Property of SPC, Inc. • All Rights Reserved
An Integrated Mobile App Makes Every Method Better
Intranet/Web Portals - Not regularly used
Emails - Flooded already
Inte...
Play in our “Sandbox” Lab
With Video, Mobile, and Media
Latest Projects at www.TheSuperiorExperience.net
Justin Moss - Superior Promotions
407R Mystic Ave., Suite 34A • Medford, MA 02155
617-780-7854 • jm@superiorpromo.net
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VZ and superior

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The Employee Engagement Superior Stack

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VZ and superior

  1. 1. Employee Experience
  2. 2. Your “Get It Done” Guys For almost 20 years we’ve been servicing 800+ managers under the Nynex/Bell/Verizon umbrella 2 Property of SPC, Inc. • All Rights Reserved
  3. 3. We’ve always been the source for recognition incentives, program launch items, and motivational specialties… 3 Property of SPC, Inc. • All Rights Reserved
  4. 4. Overview Superior provides solutions across Verizon’s “Employee Ecosystem Management Stack” - from physical environment and promotional items to Digital screens, desktops, and Mobile App interaction. Integrated content management systems give you control while letting culture prevail for a better work experience. Superior will continue to provide the most effective and efficient solutions to your employee engagement projects. We will maintain integrated technologies and services that are a pre-requisite to measuring and developing your own unique dynamic formulas for inspiring your teams and enriching the human spirit while optimizing productivity. Below, is an overview of the Superior services Verizon has relied on, and new related capabilities to map and more efficiently manage your physical spaces. After an overview of the employee market, find info on two of our best partners that are integrated throughout the Superior Experience… X2O Media, a leader in enterprise software currently servicing Verizon Wireless stores, is at the center of the “Internal Communication Workflow” across your screens and offices. Cooleaf, an employee engagement desktop and Mobile App platform, will facilitate individual employee growth and team success with ongoing recognition, rewards, retention and complete fulfillment services integrated with Superior’s ongoing awareness of Verizon’s goals and projects. 4 Property of SPC, Inc. • All Rights Reserved
  5. 5. Employee Ecosystem Management Stack 5 Property of SPC, Inc. • All Rights Reserved
  6. 6. Internal Communication Workflow 6 Property of SPC, Inc. • All Rights Reserved Internal Data Sources Current Projects Tablets Smart Phones Desktop Digital Displays External Data Sources X2O Channel Creation Tools Physical Environment Employee Engagement Activities and Data
  7. 7. The evolution continues… See our latest projects at www.TheSuperiorExperience.net 7 Property of SPC, Inc. • All Rights Reserved
  8. 8. 1. Branded Office Environments (Bottom Up) 2. Opportunity for Employee Engagement 3. Interactive Data Visualization and Management 4. Manage a Culture of Community Across Screens 5. Why Now? Mobile. Contents 8 Property of SPC, Inc. • All Rights Reserved
  9. 9. Branded Office Environments (Bottom Up) 9 Property of SPC, Inc. • All Rights Reserved
  10. 10. Branded Office Environments 10 Property of SPC, Inc. • All Rights Reserved
  11. 11. Branded office environment …and more recently, branded office environment. Livingston NJ Andover MA 11 Property of SPC, Inc. • All Rights Reserved
  12. 12. Branded office environment Livingston NJ 12 Property of SPC, Inc. • All Rights Reserved
  13. 13. Branded office environment Brooklyn NY Pittsburgh PA 13 Property of SPC, Inc. • All Rights Reserved
  14. 14. Any environment Burlington Mall, MA Liberty Tree Mall, Danvers MA Colonie Mall, Albany NY LPC, Malden MA 14 Property of SPC, Inc. • All Rights Reserved
  15. 15. “Throw yourself into some work you believe in with all you heart, live for it, die for it, and you will find happiness that you had thought could never be yours.” – Dale Carnegie Site Survey / Mapping In order to maximize time while still managing to keep costs down, we are utilizing the latest in interior mapping technology. Step 1 Portable eye-safe laser site survey. Typical 10,000 sf office space survey time…. only 20 minutes! Step 2 A proprietary Building Information Modeling process digitizes the area and creates 3D point cloud data. Step 3 This point cloud data is brought into an app to create a 2D floor plan which then allows us to manipulate, add specific signage and then create a fully rendered 3D model which can be viewed at any angle! Yes…100% consistency of all brand compliance across the entire Verizon footprint. 15 Property of SPC, Inc. • All Rights Reserved
  16. 16. “Throw yourself into some work you believe in with all you heart, live for it, die for it, and you will find happiness that you had thought could never be yours.” – Dale Carnegie Site Survey / Mapping A unique value proposition 16 Property of SPC, Inc. • All Rights Reserved 1. Save Time – Typical surveys in 1 hour not 1 day 2. More Useful - 3D Rendering for flexible analysis 3. Visibility - See current content from any computer 1. Distribution (Print & Digital) - Organize specs, optimize delivery as well as one click to any screen 1. Strategic Control – Test effectiveness of content matched to sales agendas/results
  17. 17. Opportunity for employee engagement 17 Property of SPC, Inc. • All Rights Reserved
  18. 18. Opportunity for employee engagement 18 Property of SPC, Inc. • All Rights Reserved
  19. 19. What is The Value of Your Employee’s Commitment? 1) What are you doing to satisfy your employee's need for engagement? 2) What data from your employees are you using to track productivity? 3) Have you considered how more committed employees can positively affect your sales and customer satisfaction? 19 Property of SPC, Inc. • All Rights Reserved
  20. 20. The Workforce is Changing Employee engagement and culture is the #1 challenge faced by CEO’s today. - Deloitte’s 2015 Global Human Capital Trends 75% of work force will be Millennials by 2020 20 Property of SPC, Inc. • All Rights Reserved
  21. 21. Definition of an Engaged Employee Emotionally invested in their work and committed to helping their organization improve 21 Property of SPC, Inc. • All Rights Reserved
  22. 22. Unengaged Employees Cost the U.S. $500 Billion Every Year Full Report on 80,000 workers: http://www.gallup.com/services/176708/state-american-workplace.aspx 22 Property of SPC, Inc. • All Rights Reserved See Gallup’s Full Report on 80,000 Workers: http://www.gallup.com/service s/176708/state-american- workplace.aspx
  23. 23. Altimeter Group • Only 41% of organizations believe they have a holistic and strategic approach to employee engagement and advocacy • Only 43% believe they have an organizational culture of trust that supports employee engagement • Only 36% use their internal collaboration platform • Only 25% use their enterprise social network Big Opportunity For Better Engagement 23 Property of SPC, Inc. • All Rights Reserved
  24. 24. Importance of community Employee satisfaction jumps by almost 50% when people have close friendships at work… Yet, only 18% of people work for companies that provide enough opportunities to develop friendships on the job. Gallup, 2013 24 Property of SPC, Inc. • All Rights Reserved
  25. 25. Interactive Data Visualization and Management 25 Property of SPC, Inc. • All Rights Reserved
  26. 26. Infrastructure is a Prerequisite To Possibilities 26 Property of SPC, Inc. • All Rights Reserved
  27. 27. 27 Property of SPC, Inc. • All Rights Reserved Manage Screens Across Place & Media
  28. 28. Internal Communication Workflow 28 Property of SPC, Inc. • All Rights Reserved Internal Data Sources Current Projects Tablets Smart Phones Desktop Digital Displays External Data Sources X2O Channel Creation Tools Physical Environment Employee Engagement Activities and Data
  29. 29. Screen Demo - Verizon Internal Communications Live feed at http://bit.ly/Superior_Verizon_InternalScreen 29 Property of SPC, Inc. • All Rights Reserved
  30. 30. Screen Demo - Verizon Call Center Real Time Metrics Live feed at http://bit.ly/Superior_Verizon_LiveCallCenterScreen 30 Property of SPC, Inc. • All Rights Reserved
  31. 31. The Four Pillars of Connectivity 31 Property of SPC, Inc. • All Rights Reserved Connected Desktop Connected Workspace Connected Workplace Connected Workforce
  32. 32. Across the Company 32 Property of SPC, Inc. • All Rights Reserved
  33. 33. Across the Connected Workforce 33 Property of SPC, Inc. • All Rights Reserved
  34. 34. Managing A Culture Of Community Across Screens 34 Property of SPC, Inc. • All Rights Reserved
  35. 35. Managing A Culture Of Community 35 Property of SPC, Inc. • All Rights Reserved
  36. 36. Cooleaf helps achieve your goals of employee engagement and talent retention. 36 Property of SPC, Inc. • All Rights Reserved
  37. 37. A mobile and web-based platform designed to promote and track individual growth while enabling team success Community Powers Collaboration Relationship - Recognition - Results Employee Engagement Platform 37 Property of SPC, Inc. • All Rights Reserved
  38. 38. Objectives: – Reward & recognize employee contributions and achievements – Increase employee engagement – Improve team communication – Retain top talent 38 Property of SPC, Inc. • All Rights Reserved
  39. 39. Programs and communications in one place Company-branded mobile (iPhone & Android) and web platform 39 Property of SPC, Inc. • All Rights Reserved
  40. 40. Rewards & Recognition Employees can earn points and be recognized for contributions that may be redeemed in a custom catalog. 40 Property of SPC, Inc. • All Rights Reserved
  41. 41. Engagement Metrics Tagging architecture is designed to capture data and insights for improving employee morale and retention 41 Property of SPC, Inc. • All Rights Reserved
  42. 42. Employees are notified with: - Company updates - Internal meetups/events -Group collaboration - Recognition highlights Reach your team anywhere 42 Property of SPC, Inc. • All Rights Reserved
  43. 43. Example: Fitness & Wellness Challenge Step Challenge Integration with Fitbit • Automated step data tracking • Leaderboard updates • Rewards and recognition automated with employee goal achievements 43 Property of SPC, Inc. • All Rights Reserved
  44. 44. To Retain Your Best Employees… • Measure the effectiveness of any existing projects • Manage new activities that encourage employee connections • Maintain the culture of a sharing community 1. An employee engagement strategy and leadership control platform across; a Mobile App, desktops, digital signage, and office environment 2. A bottom-up team-building method that empowers department Champions to manage the right mix of professional and personal events 3. A "Tagging" system that logs proximity activities, actions and attitudes 4. A more complete (professional and personal) directory for cross-company communication, knowledge share, and match-making 5. A customizable recognition and rewards fulfilment service 6. A management dashboard for control, metrics, REAL insights, and a tool-set to tweak your own dynamic formula for optimization 44 Property of SPC, Inc. • All Rights Reserved
  45. 45. Clients Get Results • Cooleaf has helped Daugherty Business Solutions achieve a 40% reduction in ‘unwanted turnover’ within one year and realized nearly $1M in cost savings. They also recently signed a 2 year contract extension. • 92% of the Woodward Academy employees agree that Cooleaf has helped to reinforce WA as a Top Workplace. • 60% of employees have signed up for "WestRock Connections" … 17 employee interest groups (social, professional and community- based) have been formed … 160+ employee-led events have been held. They have also recently expanded their contract and have doubled their scope of Cooleaf-serviced employees. 45 Property of SPC, Inc. • All Rights Reserved
  46. 46. Why Now? Mobile. 46 Property of SPC, Inc. • All Rights Reserved
  47. 47. Why Now? 47 Property of SPC, Inc. • All Rights Reserved
  48. 48. Employees want to use their Mobile like they are Consumers 48 Property of SPC, Inc. • All Rights Reserved
  49. 49. An Integrated Mobile App Makes Every Method Better Intranet/Web Portals - Not regularly used Emails - Flooded already Internal Social Networks - Distractions Video/Print - Time-consuming Corporate Events - Expensive and infrequent I.M. Chat - No management features or integration 4949 Property of SPC, Inc. • All Rights Reserved
  50. 50. Play in our “Sandbox” Lab With Video, Mobile, and Media Latest Projects at www.TheSuperiorExperience.net
  51. 51. Justin Moss - Superior Promotions 407R Mystic Ave., Suite 34A • Medford, MA 02155 617-780-7854 • jm@superiorpromo.net

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