1. © NetSuite Inc. 20161
WELCOMEMAKE BOLD HAPPEN

2. © NetSuite Inc. 20162
SPEED THRILLS: OPTIMIZING THE
PERFORMANCE OF A SUITECOMMERCE
WEBSITE
Mark Sweeting & Diego Cardozo, Web Performance Engineers
May 18, 2016

3. © NetSuite Inc. 20163
Cautionary Note: Forward Looking Statement
This presentation contains “forward-looking” statements that involve risks and uncertainties and
assumptions. These statements are based on information available to NetSuite management at the time of
this presentation.
Actual results could differ materially from our current expectations as a result of many factors, including,
but not limited to, risks associated with quarterly fluctuations in our business and results of operations;
current macro-economic conditions and the possibility they could deteriorate; changes in business plans of
our SuiteCloud partners and other strategic partners; and the effects of competition. These and other risks
and uncertainties associated with our business are described in our most recently filed annual report on
Form 10-K for the year ending 12/31/15 and any subsequently filed reports on Form 10-K, 10-Q or 8-K.
These filings are available on the SEC’s website at www.sec.gov and on NetSuite’s website at
www.netsuite.com.
We assume no obligation and do not intend to update any forward looking statements. Customers who
purchase our services should make sure the decisions are based on features that are currently available.
Please be advised that any unreleased services or features from NetSuite that are not currently available
may not be delivered on time, or at all.

4. © NetSuite Inc. 20164
AGENDA
4
1 Why Performance Matters
2 Optimization Case Study – AllCon Group
3 Demo
4 Resources

5. © NetSuite Inc. 20165
WHY
PERFORMANCE
MATTERS

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Shopzilla found that a 5 second improvement in
speed increased the conversion by 7-12% as well
as increasing page views by 25%.
Source: http://cdn.oreillystatic.com/en/assets/1/event/29/Shopzilla_s%20Site%20Redo%20-
%20You%20Get%20What%20You%20Measure%20Presentation.ppt
Shopzilla
WHY PERFORMANCE MATTERS

7. © NetSuite Inc. 20167
For every 100 milliseconds increase in load
time of Amazon.com, sales decreased by 1%.
Source: http://www.exp-platform.com/Documents/IEEEComputer2007OnlineExperiments.pdf
WHY PERFORMANCE MATTERS
Amazon.com

8. © NetSuite Inc. 20168
One second faster home page in median
and six seconds faster 98% made the
conversion improve by roughly 10%.
Source: http://www.slideshare.net/cliffcrocker/velocity-ny-how-to-measure-revenue-in-
milliseconds
WHY PERFORMANCE MATTERS
Staples

9. © NetSuite Inc. 20169
WHY PERFORMANCE MATTERS
• Better customer experience
• Reduced bounce rates
• Increased conversion rates
• More pages viewed per session (browsing)
• Larger average order value
• Improved return-visitor numbers
• Improved search engine results page position
• Lower cost of customer acquisition
BUMPER PROFITS

10. © NetSuite Inc. 201610
CASE STUDY:
ALLCON GROUP

11. © NetSuite Inc. 201611
ALLCON GROUP – WWW.ALLCONGROUP.COM.AU
Source: http://www.allcongroup.com.au/about/corporate-foundation
• Allcon is a 3rd generation family business
established for nearly 30 years
• Based in Melbourne, Victoria, Australia
• A specialist supplier of tools, equipment and
consumable products to the concrete construction
industry
• Goal is to save their customers time
− Their SuiteCommerce Advanced website is a key part of
their strategy to fulfil this commitment

12. © NetSuite Inc. 201612
RULES OF THE GAME
• No visual changes to site
• Keep existing design and functionality
• Requires minimal time and skill to implement

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THE RESULTS
• Journey measured: Home  Category  Item  Add to Cart 
View Cart  Proceed to Checkout
• End-to-end journey time improved from 30.2 seconds to 16.1
seconds – a savings of 47%
• Measured using Keynote, and WebPage Test

14. © NetSuite Inc. 201614
ALLCON GROUP – PRODUCTION PERFORMANCE
0
1
2
3
4
5
6
7
8
Home Category1 Search Item Add to Mini Cart View Cart Proceed To
Checkout
Seconds
Step Name
Allcon Group (Produc on) | Performance Against 15.1 Standards
7 Days, 20-Mar-16 to 4-Apr-16
Good Warning Problem 15.1 Standards (PS) Feb 28 - Mar 6 Industry Index

15. © NetSuite Inc. 201615
ALLCON GROUP – SANDBOX (OPTIMIZED)
0
1
2
3
4
5
6
7
8
Home Category1 Search Item Add to Mini Cart View Cart Proceed To
Checkout
Seconds
Step Name
Allcon Group Sandbox | Performance Against 15.1 Standards
4 Hours, 5-Apr-16
Good Warning Problem 15.1 Standards (PS) Feb 28 - Mar 6 Industry Index

16. © NetSuite Inc. 201616
OPTIMIZATION:
HOME PAGE

17. © NetSuite Inc. 201617
HOMEPAGE

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HOMEPAGE – WATERFALL

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HOMEPAGE – OPTIMIZATIONS
4.455
318
51
31
Content breakdown, Kilobytes
image js css other
92%
✓ Compress images, as they are 92% (in bytes)
of the homepage (4,455 KB)
✓ Size images appropriately for device - use
imager.js
✓ Improve API call times – remove unused fields
✓ Fix DNS pre-fetch
✓ Minify JavaScript (Libraries)

20. © NetSuite Inc. 201620
HOMEPAGE – AFTER (DESKTOP)
0
2
4
6
8
10
12
14
16
Load
Time
Start
Render
Visually
Complete
Fully
Loaded
Seconds
Before After
4.681
1.185
0
1.000
2.000
3.000
4.000
5.000
Kilobytes
Before After
Cable (5/1 Mbps 28ms RTT)
Source: http://www.webpagetest.org/result/160401_BX_b92d6e4b16684daffb56ea59b2f3e781/5/details/

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4.696
601
0
1.000
2.000
3.000
4.000
5.000
Kilobytes
Before After
0
2
4
6
8
10
12
14
16
Load
Time
Start
Render
Visually
Complete
Fully
Loaded
Seconds
Before After
HOMEPAGE – AFTER (IPHONE 6)
Cable (5/1 Mbps 28ms RTT)
Source: http://www.webpagetest.org/result/160404_CG_0b88c767e4e593fb871b03d4d7840925/1/details/ &
http://www.webpagetest.org/result/160404_4N_154905759c92f0e04d564608c5d7213f/2/details/

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OPTIMIZATION:
PRODUCT LISTING

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PRODUCT LISTING

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PRODUCT LISTING – UNCACHED, UNOPTIMIZED
Green = Time to First Byte, or server-side code execution time Blue = content transfer time

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PRODUCT LISTING – UNCACHED, OPTIMIZED
Green = Time to First Byte, or server-side code execution time Blue = content transfer time
Uncached API call down from 7655 ms to 1259 ms

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PRODUCT LISTING – ITEM API RESPONSE
Item
(24)
Item
Data
Related Items
(30)
Custom Fields
Item Data, Stock Info,
Images
• itemid
• internalid
• displayname
• ispurchasable
• showoutofstockmessage
• stockdescription
• outofstockmessage
• isbackorderable
• isinstock
Stock Info
Images
Pricing
Info
• onlinecustomerprice
• onlinecustomerprice_format
ted
• priceschedule

27. © NetSuite Inc. 201627
PRODUCT LISTING – ITEM API RESPONSE
Item
(24)
Item
Data
Related Items
(30)
Custom Fields
• ispurchasable
• showoutofstockmessage
• stockdescription
• outofstockmessage
• isbackorderable
• isinstock
Stock Info
Images
Pricing
Info
• onlinecustomerprice
• onlinecustomerprice_format
ted
• priceschedule

28. © NetSuite Inc. 201628
PRODUCT LISTING – THE DETAILS
• 84% reduction in download time, from 7.7 seconds to 1.3 seconds
• 98% reduction on payload size, 126 KB to 3 KB

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OPTIMIZATION:
ITEM PAGE

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ITEM PAGE

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ITEM PAGE – OPTIMIZATIONS
• 37% reduction in time, from 1058 ms to 671 ms
• 58% reduction in payload size, from 10 KB to 4.2 KB
No coding Required. Just remove unrequired fields from API response:
• details: stockdescription, custitem_dl_msds, pagetitle,
outofstockmessage, relateditemsdescription
• relateditems_detail: outofstockmessage, itemoptions_details,
stockdescription, quantityavailable, outofstockbehavior

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OPTIMIZATION:
PROCEED TO CHECKOUT

33. © NetSuite Inc. 201635
PROCEED TO CHECKOUT

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PROCEED TO CHECKOUT – PRODUCTION
Get minicart
sc.environment.ssp
Unminified
JavaScript
Source: http://www.webpagetest.org/result/160404_C7_cfbb106eabf9a06be81e2e4ad5442c67/5/details/

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PROCEED TO CHECKOUT – SANDBOX
Source: http://www.webpagetest.org/result/160405_8A_62Z/4/details/

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PROCEED TO CHECKOUT – OPTIMIZATIONS
• Removed minicart
• Minfied JavaScript – 53% saving
−From 275 KB to 129 KB
• Remove categories from
sc.environment.ssp – 76% saving
−From 37.6 KB to 9 KB

37. © NetSuite Inc. 201639
LIGHTNING
DEMO
USING WEBPAGE TEST

38. © NetSuite Inc. 201640
HERE TO HELP

39. © NetSuite Inc. 201641
COMMERCE PERFORMANCE TEAM SERVICES
• Performance Audits
− Front end
− Back end
− Implementation
• Performance Optimizations
− SuiteScripts
− Workflows
• Built to Perform
• Checkpoints

40. © NetSuite Inc. 201642
RESOURCES
(GET YOUR
CAMERAS READY…)

41. © NetSuite Inc. 201643
• MozJPEG compressor
https://imageoptim.com/mozjpeg/
• ImageAlpha (for PNGs)
https://pngmini.com/
• BBC imager.js
https://github.com/BBC-News/Imager.js/
RESOURCES
• Developers.suitecomerce
http://developers.suitecommerce.com
• SuiteAnswers (log in, click support tab)
https://system.netsuite.com/
• Webpage Test
http://www.webpagetest.org/
• Yahoo
https://developer.yahoo.com/performance/
• Google
https://developers.google.com/speed/

42. © NetSuite Inc. 201644
Q&A’s

43. © NetSuite Inc. 201645
THANK YOU!