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Fiona Murray, DCMS, Consumer perspective seminar presentation


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Fiona Murray, DCMS, Consumer perspective seminar presentation

  1. 1. Developing policy for the White paper • Seminar series • Seminar papers • Your responses
  2. 2. What the paper covers:• Switching;• Open internet;• Consumer protection: against unwanted calls, texts & spam, unauthorised use of personal data and micropayment systems;• Accessibility;• Consumer rights - purchasing and use of digital content.
  3. 3. What the paper signposts to:• Other strands of work in the Communications review;• Work that Department for Education and the Home Office are doing on child safety online;• Work that Department for Business, Innovations and Skills is doing on Consumer Bill of Rights.
  4. 4. Your responses:• Not everything is covered here, some things are picked up elsewhere….• …..But overall, are there any gaps?• Don’t feel constrained by the topics covered in the paper, but do focus on what needs to change and why.
  5. 5. Process• Further seminars – 9 July – ‘Competition in Content Markets’ – 12 July – ‘Maximising the value of spectrum to support growth and innovation’ – 16 July - ‘Driving investment and growth in the UK’s TV content industries’ – September (TBC) – ‘Supporting growth in the radio (audio) sector’• Video and transcripts available at• Submit written responses by 14th September