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ECM Pillars


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Outline the all the areas that currently make up ECM. For true ECM, this is an example of the things that have to be thought about.

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ECM Pillars

  1. 1. Enterprise Content Management Pillars<br />David Champeau<br />ECM Consultant<br />June 14, 2010<br />
  2. 2. ECM Pillars<br />Content Analytics<br />Content Capture<br />Content Classification<br />Content Management<br />Business Process Management<br />Business Rules<br />Search<br />Business Intelligence<br />Records Management<br />E-Discovery<br />
  3. 3. Content Analytics<br />More than just how much content<br />Crawl content for keywords<br />Visualize the hidden information<br />Continually refine<br />Identify the R-O-T<br />Redundant<br />Outdated<br />Trivial<br />
  4. 4. Content Capture<br />Usually many different input channels<br />Forms<br />Scanning<br />Electronic documents<br />EAI<br />Email<br />Content lifecycle begins with author and capture<br />
  5. 5. Content Classification<br />Apply what was learned from Content Analytics during Content Capture<br />Continually evolving based on business changes<br />Set the stage for search, e-discovery, BPM, RM<br />Goal: create a faceted taxonomy<br />
  6. 6. Content Management<br />Different types of content have different requirements<br />Digital Asset Management<br />Document Management<br />Web Content Management<br />User interfaces<br />Security<br />Lifecycles<br />Business Processes<br />
  7. 7. Business Process Management<br />All content is part of a business process<br />Forms<br />Process Analytics<br />Rules<br />Types of BPM<br />Routing<br />Workflow<br />Process Orchestration<br />
  8. 8. Business Rules<br />Let the business unit control the rules<br />Change in-flight processes<br />Not just for fast-changing business processes<br />Loose couple rules from process will have payback<br />
  9. 9. Search<br />Enterprise search engine is not a panacea<br />Think Google<br />Starts with information management, metadata<br />Collection (take it)<br />Integration (leave it)<br />Federation (borrow and index it)<br />
  10. 10. Business Intelligence<br />Reporting<br />Predictive Analysis<br />Scorecards<br />Dashboards<br />How did we do?<br />How are we doing?<br />
  11. 11. Records Management<br />Not all content is a record<br />All content needs to have a retention period<br />Electronic and physical<br />Manage<br />Retention<br />Holds<br />Disposition<br />Destruction<br />
  12. 12. E-Discovery<br />Set the stage with content analytics and classification<br />Highly dependent on search<br />Touch all areas of ECM<br />Analyze electronically stored information<br />Visualize the content state, lifecycle, location<br />