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SaaSFest 2015: Improve Your Retention With This One Change

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Improve your
retention with
this one change
David Cancel
SaaSFest 2015
About David Cancel
• 5x Founder / 2x CEO
• CEO/Co-Founder, Driftt
• Chief Product Officer, HubSpot,
IPO: HUBS
• CEO/Co-Fou...
One change can
improve retention

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SaaSFest 2015: Improve Your Retention With This One Change

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The key to sustainable growth comes down to aligning your internal and external incentives with your customers.

These slides show you how to align your companies incentives and increase customer retention and satisfaction. Lessons learned from Compete, Performable, Ghostery, HubSpot and now Driftt.

Video version: https://youtu.be/OY-HebjR-bA

The key to sustainable growth comes down to aligning your internal and external incentives with your customers.

These slides show you how to align your companies incentives and increase customer retention and satisfaction. Lessons learned from Compete, Performable, Ghostery, HubSpot and now Driftt.

Video version: https://youtu.be/OY-HebjR-bA

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