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Miracle Software Systems, Inc. Corporate Profile & IBM WebSphere Practice Services Oriented Architecture Execution  Utiliz...
Miracle Background <ul><li>SOA – Strategy, Planning, Architecture and Industrialization  </li></ul><ul><li>Business Proces...
Miracle and IBM Relationship <ul><li>IBM’s highly ranked Premier Business Partner & a Top-7 SOA Specialty partner  </li></...
Miracle Differentiation: Why Miracle? <ul><li>We are mid-sized  Niche systems integrator  and therefore can be more nimble...
Partial Miracle Clients <ul><li>                                          </li></ul>
BPM & SOA Architectural Services SOA + BPM ADOPTION PHASES LEARNING DECIDING PLANNING DEPLOYING EVOLVING SOA Opportunity A...
BPM & SOA Industrialization Services SOA Management SOA Software, Amber Point, Actional   SOA Testing ITKO, Mind Reef <ul>...
Strategic  Alliances
Miracle Technology Coverage <ul><li>Enterprise Integration Tools </li></ul><ul><ul><li>IBM </li></ul></ul><ul><ul><ul><li>...
Miracle Technology Coverage <ul><li>B2B (Partner Gateway) </li></ul><ul><ul><li>WPG / WDI / WBIC </li></ul></ul><ul><ul><l...
Business Integration Customers                                           
Business Integration  and B2B   Customers
ETL and Business Intelligence Customers
Current Global Geographic Presence 1300 professionals across 6   Countries  worldwide Wentworthville, NSW Australia USA - ...
Global Development Center - Miracle City Introduction <ul><li>Report to HQ India in Vishakapatnam, Andhra Pradesh, India <...
Miracle Sourcing & Delivery Models <ul><li>Staff Augmentation </li></ul><ul><ul><li>Architects / Designers / Project Manag...
Engagement Model for Offshore <ul><li>Resource Distribution: </li></ul><ul><ul><li>Architecture Team  - Miracle / Customer...
Validation of Project Milestones Project Progress Validation Project Progress Project Preparation Business Blueprint Reali...
Our Project Monitoring and Control <ul><li>Weekly status reports </li></ul><ul><li>Participants </li></ul><ul><ul><li>Mira...
Sample Service Level Agreement Management Template Service Levels – Production Support & Enhancements Service Levels – Dev...
Global Delivery Model Dual Approach Miracle Global Delivery Model Global Capability Deployment Building capabilities ahead...
Global Delivery Model Global Capability Deployment Alignment of Global Delivery staff and appointment of dedicated leaders...
Miracle Global Development Center (Miracle City, India)
Client & Miracle -  Together we Succeed Thank You !
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MSS Business Integration Practice Ibm Web Sphere

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Miracle Software Systems
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MSS Business Integration Practice Ibm Web Sphere

  1. 1. Miracle Software Systems, Inc. Corporate Profile & IBM WebSphere Practice Services Oriented Architecture Execution Utilizing WebSphere Tools “ Leveraging SOA for an Integrated World”
  2. 2. Miracle Background <ul><li>SOA – Strategy, Planning, Architecture and Industrialization </li></ul><ul><li>Business Process Management in the context of SOA </li></ul><ul><li>Integration/Middleware (EAI/B2Bi/EDI/ESB…) </li></ul><ul><li>Enterprise Portals & Commerce </li></ul><ul><li>Information Management / Business Intelligence </li></ul><ul><li>Manufacturing / Automotive / Aerospace / Airline </li></ul><ul><li>Financial Services/ Insurance </li></ul><ul><li>Energy & Utilities </li></ul><ul><li>Healthcare / Life Sciences </li></ul><ul><li>Logistics </li></ul><ul><li>Retail </li></ul>Key Industries <ul><li>Mid Sized Systems Integrator founded in 1995 </li></ul><ul><li>Global Delivery Centers across Canada, USA,UK, India, Singapore, Australia </li></ul><ul><li>Integration & SOA specialist with Deep Industry Experience </li></ul><ul><li>1300 Consultants Globally (US around 480) </li></ul><ul><li>Financially Stable Private Company </li></ul>Some of Key Partners Solutions and Services Overview
  3. 3. Miracle and IBM Relationship <ul><li>IBM’s highly ranked Premier Business Partner & a Top-7 SOA Specialty partner </li></ul><ul><li>One of the Top-3 WebSphere Business Integration Business Partners in the U.S. 12 years of expertise with all the IBM Middleware / WebSphere products right from Crossworlds & Mercator era. </li></ul><ul><li>WebSphere Innovation Center, one among the only 14 in the U.S. focusing on product development and support of IBM WebSphere suite of products. Well-Known for WebSphere Residency programs, Beta Testing and IBM International Technical Support Organization (Around 50+ IBM Redbooks) . </li></ul><ul><li>Over 350 certified consultants in US alone dedicated to the WebSphere brand. </li></ul><ul><li>Reseller of IBM Software – All Software Brands </li></ul><ul><ul><li>Very competitive quotes for New Licenses and Renewals through price discounts we get from IBM based on our Premium Partnership with IBM </li></ul></ul><ul><ul><li>Additional discounts along with our services </li></ul></ul><ul><ul><li>Combination of our Software and services procurement enables Miracle to pass additional substantial discounts to our clients. </li></ul></ul><ul><ul><li>Can request for and provide special pricing bids on IBM products to clients based on certain conditions. Our discounts apply on top of the special bids </li></ul></ul>
  4. 4. Miracle Differentiation: Why Miracle? <ul><li>We are mid-sized  Niche systems integrator and therefore can be more nimble and flexible organization that can quickly respond to customers changing necessities compared with other larger vendors </li></ul><ul><li>  We are focused on only SOA and a specific set of industries – this focus allows us to build high-quality cost-effective solutions on-time and budget & also pro-actively offer technology solutions that solve our customer business problems </li></ul><ul><li>We are able to offer significant value to our customers through our technology accelerators, frameworks, industry best practices & offshore presence – specifically, we can offer a price that is at least 25% to 35% lower than companies such as IBM, EDS, and Infosys.  </li></ul><ul><li>We have deep expertise in WebSphere brand - We are a premier partner of IBM, a SOA specialty partner , and the #1 provider of WebSphere skills in India as well as in the USA.  This strong relationship with IBM helps us resolve any product-related issues at a faster pace compared with other vendors. </li></ul>
  5. 5. Partial Miracle Clients <ul><li>                                          </li></ul>
  6. 6. BPM & SOA Architectural Services SOA + BPM ADOPTION PHASES LEARNING DECIDING PLANNING DEPLOYING EVOLVING SOA Opportunity Assessment SOA Roadmap SOA Architecture Blueprint and Enterprise Modeling for SOA SOA metrics, ROI and service accounting SOA Communication Service Context and Identification SOA Solution Engineering & Implementation SOA Organizational Effectiveness SOA Governance Service Lifecycle SOA Tools Evaluation & Implementation Service-Oriented Business Process Design and Implementation SOA Quality Review SOA + BPM Introduction Workshops
  7. 7. BPM & SOA Industrialization Services SOA Management SOA Software, Amber Point, Actional SOA Testing ITKO, Mind Reef <ul><li>New Software Sales & Renewals </li></ul><ul><li>Implementation </li></ul><ul><li>Staff Augmentation </li></ul><ul><li>Upgrades & Maintenance </li></ul>BPM & SOA Industrialization Services Technologies Supported Vendors SOA Environment Integration Portals IBM, Oracle, SAP BPM IBM, Oracle, SAP, Pega Systems ESB IBM, Oracle, SAP, Fiorano, Sonic Service Discovery Registry & Repository IBM, Oracle, SAP, Systinet, SOA Software Service Enablement Services IBM, Oracle, SAP
  8. 8. Strategic Alliances
  9. 9. Miracle Technology Coverage <ul><li>Enterprise Integration Tools </li></ul><ul><ul><li>IBM </li></ul></ul><ul><ul><ul><li>Websphere Message Broker/ WebSphere ESB / MQ Series/ DataPower Appliances </li></ul></ul></ul><ul><ul><ul><li>WebSphere Business Services Fabric/ WebSphere Services Registry and Repository/ WebSphere Process Server / Monitor/ Modeler/ Integration Developer / WebSphere Interchange Server </li></ul></ul></ul><ul><ul><ul><li>WebSphere Transformation Extender </li></ul></ul></ul><ul><ul><li>webMethods / Software AG </li></ul></ul><ul><ul><li>BEA / Oracle </li></ul></ul><ul><ul><li>TIBCO </li></ul></ul><ul><ul><li>Vitria </li></ul></ul><ul><ul><li>BizTalk </li></ul></ul><ul><li>Portals & Commerce </li></ul><ul><ul><li>WebSphere Portal Server </li></ul></ul><ul><ul><li>WebSphere Commerce </li></ul></ul><ul><ul><li>WebLogic Portals </li></ul></ul><ul><ul><li>SharePoint Portals </li></ul></ul>
  10. 10. Miracle Technology Coverage <ul><li>B2B (Partner Gateway) </li></ul><ul><ul><li>WPG / WDI / WBIC </li></ul></ul><ul><ul><li>WebSphere Trading Manager </li></ul></ul><ul><ul><li>Gentran / Sterling Commerce </li></ul></ul><ul><ul><li>webMethods </li></ul></ul><ul><ul><li>BizTalk 2004 / 2006 </li></ul></ul><ul><li>ETL and Business Intelligence </li></ul><ul><ul><li>WebSphere DataStage, QualityStage, ProfileStage (aka IBM Ascential) </li></ul></ul><ul><ul><li>WebSphere Information Server </li></ul></ul><ul><ul><li>Business Objects </li></ul></ul><ul><ul><li>Cognos </li></ul></ul><ul><ul><li>Hyperion </li></ul></ul><ul><ul><li>Informatica </li></ul></ul>
  11. 11. Business Integration Customers                                          
  12. 12. Business Integration and B2B Customers
  13. 13. ETL and Business Intelligence Customers
  14. 14. Current Global Geographic Presence 1300 professionals across 6 Countries worldwide Wentworthville, NSW Australia USA - Detroit, MI World HQ Singapore Vizag, India UK Windsor, Canada
  15. 15. Global Development Center - Miracle City Introduction <ul><li>Report to HQ India in Vishakapatnam, Andhra Pradesh, India </li></ul><ul><li>Location: Miracle City, Vizag - 1 hour drive from HQ India. </li></ul><ul><li>Nearest Airport: Visakhapatnam – 28 Miles </li></ul><ul><li>Located On the South Eastern Beaches of India ( Hawaii of EAST). Miracle City occupies a vast area of around 400 Acres (Office Buildings, Integrated Housing and Hostels Facility, Resort Rooms, Restaurants etc). Very close to Inaugurating MIST – Miracle Institute of Science and Technology </li></ul><ul><ul><li>Captive Power Generation: 40 Mega Watts with Standby From State Power Grid through Several 33KVA Transmission Lines </li></ul></ul><ul><ul><li>Redundant Fiber Optic Links: 4 X T3 Circuits </li></ul></ul><ul><li>100% Debt Free - Completely Owned / Operated / Maintained by Miracle Software Systems, Inc. </li></ul><ul><li>Miracle City runs on Eastern Time Zone - It lends itself to be very convenient for running 7 X 24 Support Centers </li></ul><ul><li>Current 1600 seat Capacity. Current Strength 940 Consultants. </li></ul>
  16. 16. Miracle Sourcing & Delivery Models <ul><li>Staff Augmentation </li></ul><ul><ul><li>Architects / Designers / Project Managers / Business Analysts </li></ul></ul><ul><li>Strategic Out-Tasking </li></ul><ul><ul><li>Integrations / Portlet Development / J2EE Components </li></ul></ul><ul><ul><li>Average Duration of Each Unit of Work: 1 Week to 4 Weeks </li></ul></ul><ul><li>Project Based Outsourcing </li></ul><ul><ul><li>Project based Outsourcing with the 3 Tiers of Resourcing. </li></ul></ul><ul><ul><li>Collaborating with the Customers Resources to achieve a Specific Deliverable </li></ul></ul><ul><li>Onsite </li></ul><ul><li>Offsite (Development from Novi, MI) </li></ul><ul><li>Offshore (Development from South Asia, Australia) </li></ul><ul><li>Hybrid Model (Onsite + Offsite + Offshore) </li></ul>Sourcing Models Delivery Models
  17. 17. Engagement Model for Offshore <ul><li>Resource Distribution: </li></ul><ul><ul><li>Architecture Team - Miracle / Customer / Both </li></ul></ul><ul><ul><li>Project Management – Miracle / Customer / Both </li></ul></ul><ul><ul><li>Design – Offshore / Minimal Onsite </li></ul></ul><ul><ul><li>Construction & Assembly – Factory Offshore </li></ul></ul><ul><ul><li>Governance / Deployment – On Site Miracle / Customer </li></ul></ul><ul><ul><li>Testing – Onsite / Offshore Miracle / Customer </li></ul></ul><ul><li>Time Zones: </li></ul><ul><ul><li>The Offshore Team Works in US Time Zone to Improve Collaboration / Team Work </li></ul></ul>
  18. 18. Validation of Project Milestones Project Progress Validation Project Progress Project Preparation Business Blueprint Realization Final Preparation GoLive/Support <ul><li>System Design Specification </li></ul><ul><li>Functional Requirements Specification </li></ul><ul><li>Performance Qualification </li></ul><ul><li>Validation Master Plan </li></ul><ul><li>Operational Qualification </li></ul><ul><li>Generate SOPs </li></ul><ul><li>Validation Determination </li></ul><ul><li>Validation Summary Report </li></ul><ul><li>Verify Production Cutover </li></ul><ul><li>Vendor Assessment / Audit </li></ul><ul><li>Traceability Matrix </li></ul><ul><li>User Requirements </li></ul>
  19. 19. Our Project Monitoring and Control <ul><li>Weekly status reports </li></ul><ul><li>Participants </li></ul><ul><ul><li>Miracle Project Manager </li></ul></ul><ul><ul><li>Client Project Manager </li></ul></ul><ul><ul><li>Core team </li></ul></ul><ul><li>Reporting measurements </li></ul><ul><ul><li>Progress & Pending Jobs </li></ul></ul><ul><ul><li>2 Week Rolling Plan </li></ul></ul><ul><ul><li>Key Highlights & Achievements </li></ul></ul><ul><ul><li>Outstanding Issues & Risks </li></ul></ul><ul><ul><li>Change Request Tracker Review </li></ul></ul><ul><li>Monthly reviews </li></ul><ul><li>Participants </li></ul><ul><ul><li>Miracle Program/Project Manager </li></ul></ul><ul><ul><li>Client Program/Project Manager </li></ul></ul><ul><ul><li>Steering Committee </li></ul></ul><ul><li>Reporting metrics </li></ul><ul><ul><li>Monthly Progress Charts & Milestones reviews </li></ul></ul><ul><ul><li>Schedule & Cost Impacts </li></ul></ul><ul><ul><li>Critical Open Issues </li></ul></ul><ul><ul><li>Key Change Requests </li></ul></ul><ul><li>Quarterly reviews </li></ul><ul><li>Participants </li></ul><ul><ul><li>Miracle Senior Management </li></ul></ul><ul><ul><li>Client Senior Management </li></ul></ul><ul><li>Reporting metrics </li></ul><ul><ul><li>Overall Engagement review </li></ul></ul><ul><ul><li>Project Progress – Plan vs. Actual </li></ul></ul><ul><ul><li>Highlights & Milestones Achievements </li></ul></ul><ul><ul><li>Key Open Issues </li></ul></ul><ul><ul><li>Customer Satisfaction reviews </li></ul></ul>
  20. 20. Sample Service Level Agreement Management Template Service Levels – Production Support & Enhancements Service Levels – Development & Projects TBD TBD Calendar Month Response Time TBD TBD Calendar Month Prioritized each month along with Client and are generally to be completed by approved due date. Project Enhancements TBD TBD Calendar Month Low: Resolution by 2-5 working days or approved due date. TBD TBD Calendar Month Medium: Resolution within 24-48 hrs. TBD TBD Calendar Month High: Resolution within 4-8 hours.       Resolution to Fixes Minimum Expected Measurement Window Performance Category % of Production bugs which resulted in rework within 30 days from the time code is moved into production Quality % Effort Slippage: [(Actual Effort - Estimated Effort) / (Estimated Effort)] * 100 Effort deviation Schedule Deviation: [(Actual Phase Duration – Estimated Phase Duration)/Estimated Phase Duration] * 100       Schedule Deviation Minimum Expected Measurement Window Performance Category
  21. 21. Global Delivery Model Dual Approach Miracle Global Delivery Model Global Capability Deployment Building capabilities ahead of demand Alignment to service lines Acceleration of asset-reuse Global Business Solution Center Global Solution Delivery 1 2
  22. 22. Global Delivery Model Global Capability Deployment Alignment of Global Delivery staff and appointment of dedicated leaders to reduce response time Alignment to offerings to service lines to improve quality of delivery Acceleration of asset-reuse to decrease cost and increase quality Global Business Solution Center Global Solution Delivery time cost quality Miracle Global Delivery Model Global Capability Deployment Global Business Solution Center Global Solution Delivery 1 2
  23. 23. Miracle Global Development Center (Miracle City, India)
  24. 24. Client & Miracle - Together we Succeed Thank You !

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