Solution Exchange: Update January 2011 - User Group

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An update presentation given at the Open Text Web Site Management User Group in Munich.

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  • Home page – adapted from core solution focus to help aggregate useful information – note top ratedView a solution through searchReview a solutionHome page – Tweet exchange – social context Community feed – social filtering – barrier of participationRegistration - Solution creationOpeness.
  • Solution Exchange: Update January 2011 - User Group

    1. 1. Copyright © Open Text Corporation. All rights reserved.<br />Slide 1<br />Solution Exchange<br />Update January 2011<br />Danny Baggs<br />Community Manager<br />
    2. 2. Copyright © Open Text Corporation. All rights reserved.<br />Slide 2<br />
    3. 3. Copyright © Open Text Corporation. All rights reserved.<br />Slide 3<br />What you perhaps know already...<br />http://rennellgarrett.com/wp-content/uploads/2010/03/storytelling.jpg<br />
    4. 4. Copyright © Open Text Corporation. All rights reserved.<br />Slide 4<br />...is not...<br />
    5. 5. Copyright © Open Text Corporation. All rights reserved.<br />Slide 5<br />I repeat NOT...<br />www.SolutionSexChange.info<br />
    6. 6. Copyright © Open Text Corporation. All rights reserved.<br />Slide 6<br />www.solutionexchange.info<br />
    7. 7. Copyright © Open Text Corporation. All rights reserved.<br />Slide 7<br />You perhaps know...<br />It is our Community initiative<br />
    8. 8. Copyright © Open Text Corporation. All rights reserved.<br />Slide 8<br />...and you know...<br />that we think you’re intelligent!<br />
    9. 9. Copyright © Open Text Corporation. All rights reserved.<br />Slide 9<br />And we think you’re great!<br />
    10. 10. Copyright © Open Text Corporation. All rights reserved.<br />Slide 10<br />This is why we’ve created the Solution Exchange<br />Community Platform<br />Beta launched circa. June 2010<br />
    11. 11. Initial Focus on App Store concept<br />Centralised Shop Window for extensions and enhancements<br />Good start – need to promote more<br />Based on Feedback, introduced centralised hub for all things “RedDot”<br />Community Feed – aggregating topical blogs<br />Kept Twitter feed unconstrained<br />Introduced a starting point for a multi-lingual community<br />Need to continuously explore options here<br />Stabilised core features & Improved Infrastructure<br />Improved Performance<br />Page load<br />Key Use Cases: “Create New Solution” is now better!<br />Introduced Forum<br />Copyright © Open Text Corporation. All rights reserved.<br />Slide 11<br />What have we done?<br />How can we measure progress?<br />
    12. 12. Copyright © Open Text Corporation. All rights reserved.<br />Slide 12<br />How can we measure progress?<br />We can compare...<br />e.g.<br />
    13. 13. By the end of July<br />~15 Solutions contributed<br />~40 registered users<br />2-3 Community Feed Blog contributors<br />~50 downloads of Solutions<br />~30 Solution referrals<br />Monthly statistics<br />Bounce Rate: ~60% <br />Ave. Time on Site: 3:30<br />~900 Visits <br />2,400 Page Views<br /><3 Pages/Visit<br />Copyright © Open Text Corporation. All rights reserved.<br />Slide 13<br />What are the stats?<br />July 2010<br />
    14. 14. Snapshot 20th January 2011<br />~60 Solutions contributed +400%<br />~240 registered users +600%<br />~10 Community Feed Blog contributors +333%<br />~1200 downloads of Solutions +2400%<br />~900 Solution referrals +3000%<br />Monthly statistics<br />Bounce Rate: ~40% -20%<br />Ave. Time on Site: 6:30 ~+200%<br />~1,400 Visits +150%<br />5,600 Page Views +230%<br />>4 Pages/Visit +130%<br />Copyright © Open Text Corporation. All rights reserved.<br />Slide 14<br />What are the stats?<br />Jan 2011<br />
    15. 15. Copyright © Open Text Corporation. All rights reserved.<br />Slide 15<br />What can we conclude from this?<br />Its *ONLY* a good start!!!<br />...we must drive forward<br />
    16. 16. Copyright © Open Text Corporation. All rights reserved.<br />Slide 16<br />Solution Exchange is now 1!!!<br />We’ve come out of beta<br />New features will however stay in beta<br />
    17. 17. Copyright © Open Text Corporation. All rights reserved.<br />Slide 17<br />What next?<br />
    18. 18. Copyright © Open Text Corporation. All rights reserved.<br />Slide 18<br />We want to be eating our own dog food<br />
    19. 19. Copyright © Open Text Corporation. All rights reserved.<br />Slide 19<br />...or drinking our own champagne<br />
    20. 20. Copyright © Open Text Corporation. All rights reserved.<br />Slide 20<br />...but we want to eat our Partner dog food too!<br />
    21. 21. Copyright © Open Text Corporation. All rights reserved.<br />Slide 21<br />...and celebrate our partner and<br />customer successes better<br />
    22. 22. Copyright © Open Text Corporation. All rights reserved.<br />Slide 22<br />Directly use Community sourced Solutions<br />User Interface<br />Forum<br />SEO Edit Panel<br />Project Build Feedback<br />
    23. 23. Copyright © Open Text Corporation. All rights reserved.<br />Slide 23<br />Group/Partner Profiles<br />Register your interest!<br />
    24. 24. Mobile Web<br />Mobile App<br />Semantic Navigation – Better categorise and find Solutions<br />Delivery Server REST API – Community Project<br />External Authentication<br />Twitter, Xing, LinkedIn, OpenID, OpenAuth<br />Improved Knowledge Sharing<br />OT internal repositories<br />Solution Exchange WIKI<br />Continuous Improvement<br />Community Support would be Great!<br />Copyright © Open Text Corporation. All rights reserved.<br />Slide 24<br />Summary of ToDo List:<br />
    25. 25. Copyright © Open Text Corporation. All rights reserved.<br />Slide 25<br />We need your feedback<br />E-mail: dbaggs@opentext.com<br />Twitter: @DannyBaggs<br />http://www.solutionexchange.info/feedback.htm<br />
    26. 26. Copyright © Open Text Corporation 2008 - 2009. All rights reserved.<br />Slide 26<br />Thank-you<br />

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