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The Importance of Integration - Khaoscontrol Cloud

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Jason from Khaos control cloud shared his story of selling on eBay and showed us how he saved time using his own system to process the orders. An ERP solution is there to save you time and money and build a seamless ecommerce system where each process of selling online is integrated from product listing, processing orders, customer support to accounting.

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The Importance of Integration - Khaoscontrol Cloud

  1. 1. The Importance of Integration Khaos Control Cloud
  2. 2. Jason Thickpenny Job title: No idea anymore!
  3. 3. Stuff to talk about 3 6 4 2 5 7 The 4 key thing sections in your business. The journey of an order. The work and the man hours you have to put in to for fill that one order. The importance of integrating everything. What you need to do with just that one order. What is an API? 1 Some tools that could help.
  4. 4. The 4 Key Areas of Your Business Operations Sales Accounts
  5. 5. Sales Quotations. Answer customer enquires. Pipeline. Pro-formas. Ensuring transaction of the sale. Look ways to sell more to the customer. 1 3 2 6 7 5
  6. 6. Accounts VAT Return. P&L. Recording expenses. Recording stock value. Reconciliations. 1 3 2 6 5
  7. 7. Marketing Run promotions. Regular newsletters and articles. Spot buying trends. Keep an eye on competition. Ensuring relative content is going in the right places. Controlling tech – managing Google Adwords and website. 1 3 2 7 5 6
  8. 8. 3 reasons why businesses fail – Eric T Wagner Not really in touch with customers through deep dialogue “In my experience, this is the worst move an entrepreneur can make because complete understanding of your customer is imperative to your success. Listen -- in my mind entrepreneurs must walk 1,000 miles in the shoes of their customers. Not 10. Not 100. One thousand”. Reason #1
  9. 9. 3 reasons why businesses fail – Eric T Wagner Leadership breakdown at the top (yes -- founder dysfunction). Reason #2
  10. 10. 3 reasons why businesses fail – Eric T Wagner Inability to nail a profitable business model with proven revenue streams. “In the end, this is the sum total. Fail to accurately achieve product/market fit where money gets made, and you’re sunk” Reason #3
  11. 11. THE JOURNEY OF AN ORDER The complexity of just ONE order…
  12. 12. Order comes in (eBay, amazon, telephone, walk in the shop). 2 Print off the label. Pick the order. 3 Print the invoice to send. Get your courier to pick up the order. Pack item. 1 4 5 6 THE JOURNEY OF AN ORDER
  13. 13. Update your stock inventory in Amazon and other platforms. Stock take. Deal with returns. Order stock. Different prices for different customers. 7 8 9 10 11 THE JOURNEY OF AN ORDER
  14. 14. Order comes in (eBay, amazon, telephone, walk in the shop). 2 Print off the label. Pick the order. 3 Print the invoice to send. Get your courier to pick up the order. Pack item. 1 4 5 6 THE JOURNEY OF AN ORDER
  15. 15. Update your stock inventory in Amazon and other platforms. Stock take. Deal with returns. Order stock. Different prices for different customers. 7 8 9 10 11 THE JOURNEY OF AN ORDER
  16. 16. 3 12 6 9 On average it takes about 20 minutes to do this…
  17. 17. Into this…
  18. 18. Integrate
  19. 19. Have lots of applications – Don’t talk to each other
  20. 20. Have lots of applications – Don’t talk to each other Duplication of work Mistakes happening Inaccurate data
  21. 21. …API (Application Programming Interface Your organisation Customers Suppliers Partners Apps
  22. 22. Update this… And all these get updated
  23. 23. All have API
  24. 24. The Importance of Integration You become faster You become more efficient You can make better business decisions You can be a proactive seller, not a reactive order processor
  25. 25. Still don’t understand, or more questions? PHONE @jthickpenny1 Jason Thickpenny jthickpenny@khaoscontrol.co m

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