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Using the Harvard Balanced Scorecard to Drive Performance & Improve Clinical Outcomes
 
 
 
 
 
 
 
 
 
 
“ Living Healthy Working Well” ® Achieving Better Outcomes, Improved Life-span & Richer Quality of Life Six Cross-Cutting ...
 
 
 
 
 
<ul><li>Pick from the following examples: </li></ul><ul><ul><li>My Personal Life </li></ul></ul><ul><ul><li>Mental Health ...
 
 
 
Balanced Scorecard  (Launch Fall 2010) Magellan Health Services, Inc.  |
Magellan Health Services, Inc.  |
 
 
Reduced Substance Use Employment & Education Decreased Criminal Justice Stability in Housing Social Connectedness Service ...
 
 
Dr. Keon Chi State Governance Transformation Award  – Programs that focus on long-term problems endemic to state governmen...
 
 
 
 
 
Equipping Maricopa’s Work Force with ASIST -  2,000+ in 2010 30% Updated 6/3/2010 The November 2009 workforce survey demon...
David W. Covington, LPC, MBA  Chief of Adult Services [email_address] twitter.com/davidwcovington Shawn Thiele, LCSW Chief...
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Dashboards and Balanced Scorecard 2010 07

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Dashboards and Balanced Scorecard 2010 07

  1. 1. Using the Harvard Balanced Scorecard to Drive Performance & Improve Clinical Outcomes
  2. 12.
  3. 13. “ Living Healthy Working Well” ® Achieving Better Outcomes, Improved Life-span & Richer Quality of Life Six Cross-Cutting Leadership Principles 3 C r i s i s P l a n n i n g 4 H e a l t h / W e l l n e s s & L i f e s p a n L o n g e v i t y 1 2 S u i c i d e P r e v e n t i o n & I n t e r v e n t i o n C l i n i c a l C a r e M g m t Note: Psychiatric inpatient care may be an important treatment of last resort when medically necessary and community supports are insufficient. Four Clinical Initiatives/Key Programs
  4. 15.
  5. 20. <ul><li>Pick from the following examples: </li></ul><ul><ul><li>My Personal Life </li></ul></ul><ul><ul><li>Mental Health in Arizona </li></ul></ul><ul><ul><li>Mental Health Nationally </li></ul></ul><ul><ul><li>My Company </li></ul></ul><ul><ul><li>My Department </li></ul></ul><ul><ul><li>Other </li></ul></ul>
  6. 24. Balanced Scorecard (Launch Fall 2010) Magellan Health Services, Inc. |
  7. 25. Magellan Health Services, Inc. |
  8. 28. Reduced Substance Use Employment & Education Decreased Criminal Justice Stability in Housing Social Connectedness Service Access/ Capacity & Retention Perception of Care Cost Effectiveness Best Practices
  9. 31.
  10. 32.
  11. 33. Dr. Keon Chi State Governance Transformation Award – Programs that focus on long-term problems endemic to state governments, take a holistic approach to solving problems, contain measurable performance benchmarks and are sustainable over time are eligible for the award.
  12. 39.
  13. 40. Equipping Maricopa’s Work Force with ASIST - 2,000+ in 2010 30% Updated 6/3/2010 The November 2009 workforce survey demonstrated that nearly 10% of the Maricopa workforce received the two-day ASIST training prior to this initiative (n=152). The data in this slide covers only additional staff newly trained in ASIST in December 2009 and calendar year 2010. 2000 605 Agency # Trained Target % Trained #2-Day Sessions Next Training # T4T TERROS 197 450 44% 8 6/10 4 Southwest Network 100 450 22% 10 6/8 3 CHOICES 98 450 22% 10 6/8 2 Valle Del Sol 56 150 37% 2 6/17 1 Quality Care / FIC 20 200 10% 1 TBD 2 Partners In Recovery 79 250 32% 4 TBD 1 People Of Color 34 250 14% 3 TBD 0 Community Bridges 21 200 11% 1 6/15 3 Ebony House 0 25 0 0 TBD 0 Jewish Family 0 135 0 0 TBD 0 NOVA 0 50 0 0 TBD 0 SWBH 0 135 0 0 TBD 1 TOTAL 605 2,745 22% 39 17
  14. 41. David W. Covington, LPC, MBA Chief of Adult Services [email_address] twitter.com/davidwcovington Shawn Thiele, LCSW Chief, Child and Youth Services [email_address]

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