Knowledge management 2 (basic ideas)


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Second part of a six parts knowledge management course for MBA students. This part deals with the question of tacit and explicit knowledge.

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Knowledge management 2 (basic ideas)

  1. 1. Part 2. Basic ideas & principles about knowledge management
  2. 2. Part 2. Contents Definition Objectives and benefits Knowledge is… Tacit vs explicit Knowledge Universal vs Experiential Knowledge
  3. 3. Definition « Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organisational knowledge » Knowledge Management (KM) refers to a multidisciplined approach to achieving organizational objectives by making the best use of knowledge. KM focuses on processes such as acquiring, creating and sharing knowledge and the cultural and technical foundations that support them.
  4. 4. History - 1991 (I. Nonaka): - 1999: personal KM - 2006: KM and enterprise 2.0 (A. McAfee)
  5. 5. Objectives and Benefits (1) Knowledge management can be seen as an integrated approach to achieving organisational goals by placing particular focus on "knowledge", now widely considered as the new factor of production. Knowledge management supports and coordinates the creation, transfer and application of individual knowledge in value creation processes. Individual learning => organisational learning
  6. 6. Objectives and Benefits (2) Knowledge is the basis for innovation Innovation is the driving force behind long term competitive advantage Competitive advantage ensures corporate longevity So…
  7. 7. Knowledge is…
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  16. 16. Types of Knowledge: Tacit vs Explicit (1) Michael POLANYI, The Tacit Dimension, University of Chicago Press, 1966. “we can know more than we can tell.” Tacit knowledge can be distinguished from explicit knowledge in three major areas Transferring knowledge Methods for acquisition Potential of aggregation and modes of appropriation 1991 (I. Nonaka):
  17. 17. Types of Knowledge: Tacit vs Explicit (2) Why distinguishing Tacit vs Explicit? NONAKA, Ikujiro; TAKEUCHI, Hirotaka (1995). The knowledge creating company: how Japanese companies create the dynamics of innovation. New York: Oxford University Press. p. 284 => SECI Model
  18. 18. Types of Knowledge: S.E.C.I. Model
  19. 19. Universal vs Experiential Knowledge Action science to close the gap:
  20. 20. A basic model of KM
  21. 21. Data/Information/Know ledge DATA is a set of objective facts about events Data as an abstract concept can be viewed as the lowest level of abstraction, from which information and then knowledge are derived. INFORMATION is a message As with any message, it has a sender and a receiver. Information is meant to change the way the receiver perceives some-thing, to have an impact on his judgment and behavior. It is data that makes a difference.
  22. 22. Data/Information/Know ledge (2) DATA => INFORMATION We transform data into information by adding value in various ways: Contextualizing Categorizing Calculating Correcting Condensing
  23. 23. Data/Information/Know ledge (3) Information becomes knowledge, through: Comparison Consequences Connections Conversation Knowledge is meant for action A strong link between knowledge and experience
  24. 24. Recommended Reading (Part 2) OVERALL - Davenport, T. & Prusak, L. (1998), Working Knowledge: How Organizations manage what they know, Boston: Harvard Business Review Press, 240 p. TACIT/EXPLICIT - Nonaka, I. / Takeuchi H. (1995): The Knowledge creating company. How Japanese Companies create the Dynamics of Innovation; New York: Oxford University Press - Michael POLANYI (1966), The Tacit Dimension, University of Chicago Press. KNOWLEDGE AS A COMPETITIVE ADVANTAGE - -