Knowledge management 1 (managing knowledge)

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First part of a six parts knowledge management course for MBA students. This part deals with the question of managing knowledge in a knowledge based world. The VUCA world can be an opportunity for knowledge workers to learn and develop agile and flexible strategies.

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Knowledge management 1 (managing knowledge)

  1. 1. david.vallat@univ-lyon1.fr MANAGEMENT
  2. 2. Contents
  3. 3. Part 1. MANAGING KNOWLEDGE?
  4. 4. What is at stake?
  5. 5. We live in a hyperconnected world… Hyperconnected world: http://www3.weforum.org/docs/Global_IT_Report_2012.pdf Knowledge IS a competitive advantage: - http://www3.weforum.org/docs/WEF_GCR_Report_2011-12.pdf - http://reports.weforum.org/global-competitiveness-report-20122013/
  6. 6. The Network Society « Our societies are increasingly structured around the bipolar opposition of the Net and the Self » Castells, M. (1996, second edition, 2000). The Rise of the Network Society, The Information Age: Economy, Society and Culture Vol. I. Cambridge, MA; Oxford, UK: Blackwell, p. 3. « The promise of the Information Age is the unleashing of unprecedented productive capacity by the power of the mind ». (ibid. p. 390) To go further: http://globetrotter.berk eley.edu/people/Castells /castells-con4.html
  7. 7. Digital World « Thus, in the historical record, networks were the domain of the private life, while the world of production, power, and war was occupied by large, vertical organizations, such as states, churches, armies, and corporations that could marshall vast pools of resources around the purpose defined by a central authority. Digital networking technologies enable networks to overcome their historical limits » Castells, Manuel and Cardoso, Gustavo, eds., The Network Society: From Knowledge to Policy. Washington, DC: Johns Hopkins Center for Transatlantic Relations, 2005, p. 4)
  8. 8. Knowledge Economy « Researchers have found that productivity growth in this period has been largely associated to three processes, all of which are necessary conditions for productivity growth to take place: generation and diffusion of new microlectronics/digital technologies of information and communication, on the basis of scientific research and technological innovation; transformation of labor, with the growth of highly educated, autonomous labor that is able to innovate and adapt to a constantly changing global and local economy; diffusion of a new form of organization around networking. » Castells, M. and Cardoso, G., eds., The Network Society: From Knowledge to Policy. Washington, DC: Johns Hopkins Center for Transatlantic Relations, 2005, p. 8)
  9. 9. Connectivism (1) http://en.wikipedia.org/wiki/Connectivism Connectivism is an hypothesis of learning which emphasizes the role of social and cultural context. Connectivism sees learning as the process of creating connections and expanding or increasing network complexity. Principles Learning and knowledge rests in diversity of opinions. Learning is a process of connecting specialized nodes or information sources. Learning is more critical than knowing. Maintaining and nurturing connections is needed to facilitate continual learning. Perceiving connections between fields, ideas and concepts is a core skill. Decision-making is itself a learning process. Choosing what to learn and the meaning of incoming information is seen through the lens of a shifting reality. While there is a right answer now, it may be wrong tomorrow due to alterations in the information climate affecting the decision.
  10. 10. Connectivism (2) http://en.wikipedia.org/wiki/Connectivism What connectivism is (S. Downs): http://halfanhour.blogspot.co.uk/2007/02/whatconnectivism-is.html What connectivism is (G. Siemens): http://www.itdl.org/Journal/Jan_05/article01.htm How are we going to learn together? http://www.youtube.com/watch?v=4BH-uLO6ovI (http://www.youtube.com/watch?v=LeaAHv4UTI8) Three examples: US => let’s start to be a community of practices IDEO Helping Network MOOC
  11. 11. Connectivism (3) http://hbr.org/2014/01/ideos-culture-of-helping/ar/1
  12. 12. From the learning society to the knowledge worker http://infed.org/mobi/the-theory-and-rhetoric-of-thelearning-society/ Knowledge Worker
  13. 13. http://www.pinterest.com/pin/332070172495523171/ http://moocs.com/wp-content/uploads/2014/01/MOOC_infographic-01.jpg MOOC
  14. 14. A little world…
  15. 15. Full of Turbulences… https://www.bcgperspectives.com/content/articles/corporate_strategy_portfolio_managem ent_future_of_strategy_most_adaptive_companies_2012/
  16. 16. It’s a V.U.C.A. World What is it?http://www.youtube.com/watch?v=72AzCY45fKU An US Army concept http://www.carlisle.army.mil/usawc/dclm/slp2ndEd.p df Complex and systemic problems: Example 1. http://youtu.be/zexit7Tk1GA Example 2. http://www.youtube.com/watch?v=9hXmyD9a4zg
  17. 17. http://en.wikipedia.org/wiki/Volatility,_uncertainty,_complexity_and_ambiguity
  18. 18. http://hbr.org/2014/01/what-vuca-really-means-for-you/ar/1 V.U.C.A.
  19. 19. What you don’t need in a VUCA World A « God Complex » http://www.ted.com/talks/tim_harford.html Scientific managementhttp://en.wikipedia.org/wiki/Frederick_Winsl ow_Taylor AND WHAT WE NEED? We need trial and error (and humility) We need to share, discuss, collaborate We need to manage Knowledge http://www.ibicity.fr/blog/public/Leadership_Agility_-_HRPS_Reprint_Permission__revised_.pdf
  20. 20. …So… Organizations are realizing that intellectual capital or corporate knowledge is a valuable asset that can be managed as effectively as physical assets in order to improve performance. The focus of knowledge management is connecting people, processes and technology for the purpose of leveraging corporate knowledge.
  21. 21. Lessons Learned Workshop What were the objectives? What was learned? Before let’s experiment
  22. 22. MOON CRASH…
  23. 23. Contents

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