USER GUIDE OF COMPAQ Presario 1800T

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USER GUIDE OF COMPAQ Presario 1800T

  1. 1. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsModels andFeaturesControls andLightsInternetZoneButtons andLightsFront BezelComponentsLeft SideComponentsRight SideComponentsBottom ofUnitBackConnectorsPortReplicatorComponents Welcome to the Presario 1800 Series Maintenance and Service Guide. This online guide is designed to serve the needs of those whose job it is to repairPort Compaq products. The Notice contains the copyright and trademark information.Replicator The Preface shows symbol conventions, Technician Notes and Serial NumberConnectors locations on the unit.PowerManagement This MSG will be periodically maintained and updated online as needed. Forfor Windows content comments or questions, contact Tech Support..98 To report a technical problem, contact your Regional Support Center or IM Help Center.
  2. 2. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsNoticeThe information in this guide is subject to change without notice.COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OREDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTALOR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING,PERFORMANCE, OR USE OF THIS MATERIAL.This guide contains information protected by copyright. No part of this guide may bephotocopied or reproduced in any form without prior written consent from CompaqComputer Corporation.1999 Compaq Computer Corporation.All rights reserved. Printed in the U.S.A.Compaq, Presario 1800 Series Registered U. S. Patent and Trademark Office.Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.Windows 98 is a trademark of Microsoft Corporation.The software described in this guide is furnished under a license agreement ornondisclosure agreement. The software may be used or copied only in accordance withthe terms of the agreement.Product names mentioned herein may be trademarks and/or registered trademarks oftheir respective companies.Maintenance and Service GuideCompaq Presario 1800 Series Portable ComputerFirst Edition (August 1999)Compaq Computer Corporation
  3. 3. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsPrefaceThis Maintenance and Service Guide is a troubleshooting guide that can be used for reference whenservicing the Compaq Presario 1800 Series Portable Computers.Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 1800Series Portable Computers without notice.SymbolsThe following words and symbols mark special messages throughout this guide. WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of data.IMPORTANT: Text set off in this manner presents clarifying information or specific instructions. Text set off in this manner presents commentary, sidelights, or interesting points ofNOTE: information.Technician Notes WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, the user should not attempt to make repairs at the component level or to make modifications to any printed circuit board. Improper repairs can create a safety hazard. Any indications of component replacement or printed circuit board modifications may void any warrantySerial NumberWhen requesting information or ordering spare parts, the computer serial number should beprovided to Compaq. The serial number is located on the bottom of the computer.Locating Additional InformationThe following documentation is available to support this product: q Compaq Presario 1800 Series Portable Computer documentation set q Introducing Windows 98 Guide q Service Training Guides q Compaq Service Advisories and Bulletins q Compaq QuickFind q Compaq Service Quick Reference Guide Top of Page
  4. 4. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T| Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsProduct DescriptionModels and Compaq PresarioFeatures 1800 SeriesControls and PortableLights Computers are a newInternet generationZone ofButtons and multimediaLights portable computersFront Bezel with a thinComponents and light-Left Side weight design,Components outstandingRight Side audio andComponents video, advancedBottom of coreUnit features, andBack attractiveConnectors styling.PortReplicator The 1800TComponents Series allowsPort configure-to-Replicator order (CTO)Connectors accessibility, providing aPower range ofManagement outstandingfor Windows and98 innovative features and components.
  5. 5. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | TroubleshootingIllustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsTroubleshootingPreliminarySteps This section covers troubleshooting information for the Compaq Presario 1800 SeriesClearing the Portable Computers. The basic steps in troubleshooting include:Power-OnPassword 1. Follow the Preliminary Steps.Power-On Self 2. Run the Power-On Self-Test (POST).Test (POST)Compaq 3. Follow the recommended actions described in the diagnostic tables if youDiagnostics are unable to run POST or if POST displays an error message.Diagnostic ErrorCodes When following the recommended actions in the Sections on POST and Diagnostic Error Codes perform them in the order listed. Rerun POST afterTroubleshooting each recommended action until the problem is solved and no error messageWithout occurs. Once the problem is solved, do not complete the remainingDiagnostics recommended actions.Solving MinorProblems If the problem is intermittent, check the computer several times to NOTE: verify that the problem is solved.ContactingCompaqSupport
  6. 6. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsIllustrated Parts CatalogSystem Unit This section provides a breakdown of spare parts andBoards identifies the spare part ordering number associated with each item for Compaq Presario 1800 Series PortableDisplay Computers.AssemblyMass StorageDevicesMiscellaneousCable KitMiscellaneousHardware KitMiscellaneousPlastics KitMiscellaneousPartsDocumentationand Software
  7. 7. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsRemoval and Replacement ProceduresThis section explains the removal and replacement procedures for the computer.Serial Number Location Removal Sequence Electrostatic Discharge Service Considerations Cables and Connectors Preparing the Computer for Disassembly Battery Pack Palmrest Cover with TouchPad Keyboard Status Panel Report the computer serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the underside of the Internet computer. Button Board Heatspreader Network Interface Card Modem Hard Drive DisqPlay Module Processor DVD or CD Drive Display Panel Assembly Upper CPU Cover Fan Assembly Diskette Drive Battery Charger Board Speaker Assembly System Board Memory Module
  8. 8. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsSpecificationsThis section covers the following specifications of Compaq Presario 1800 Series PortableComputers: q Physical and Environmental q System Interrupts q System DMA q System I/O Address q System Memory Catalog q Display q Memory Expansion q Diskette or LS120 Drive q Hard Drive q DVD or CD drive q Battery PackPhysical and Environmental Computer Specifications U.S. Metric Dimensions Height 1.65 in 4.20 cm Depth 13.00 in 33.00 cm Width 10.99 in 27.90 cm Weight 7.9 lbs 3.58 kg Stand-Alone (Battery Pack) Power Requirements Li-ion 3.2 mAh Nominal Operating W @ 14.8 V Maximum Average W @ 14.8 V Peak Operating W @ 14.8 V AC Power Requirements Operating Voltage 100-240 V Operating Current 0.8/0.4 A RMS Operating Frequency 47-63 Hz Maximum Transient Meets IEC 801-4 and IEC801-5 1kV for 50 ns Temperature Operating 50° to 95 °F 10° to 35 °C Nonoperating -4° to 140 °F -20° to 60 °C Relative Humidity (noncondensing) Operating 90% 10% to 90% Nonoperating (tw = 38.7°C max) 5% to 95% 5% to 95% Altitude Operating 0 to 10,000 ft 0 to 3.05 km Nonoperating 0 to 30,000 ft 0 to 9.14 km Shock Operating 10 G, 11 ms, half sine Non operating 240 G, 2 ms, half sine Vibration Operating 0.5 G Nonoperating 1.5 G NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. Compaq Explorer Series Portable Computers operate well within this range of temperatures.Top of PageSystem Interrupts System Interrupts Hardware IRQ System Function IRQ0 System timer IRQ1 Standard 101/102-key or Microsoft Natural Keyboard IRQ2 Programmable interrupt controller IRQ3 Lucent 56K V.90 PCI DF Modem IRQ4 Communications Port (COM1) IRQ5 ESS SOLO-1 PCI AudioDrive IRQ5 RAGE LT PRO AGP 2X (English) IRQ6 Standard Floppy Disk Controller IRQ7 Printer Port (LPT1) IRQ8 System CMOS/real time clock IRQ9 Available IRQ10 Available IRQ11 Intel 21143/2 based 10/100 mbps Ethernet Controller IRQ11 Texas Instruments PCI-1211 CardBus Controller IRQ11 Intel 82371AB/EB PCI to USB Universal Host Controller IRQ12 Synaptics PS/2 TouchPad IRQ13 Numeric Data Processor IRQ14 Intel 82371AB/EB PCI Bus Master Primary IDE Controller IRQ15 Intel 82371AB/EB PCI Bus Master Secondary IDE ControllerTop of PageSystem DMA System DMA Hardware DMA System Function DMA 1 ESS SOLO-1 DOS Emulation DMA 2 Standard Floppy Disk Controller DMA 3 ECP Printer Port (LPT1) DMA 4 Direct memory access controllerTop of PageSystem I/O Address System I/O AddressI/O Address (Hex) System Function (Shipping Configuration)0000h-000Fh Direct memory access controller0020h-0021h Programmable interrupt Controller`0040h-0043h System timer Standard 101/102-Key or Microsoft Natural0060h-0060h Keyboard0061h-0061h System speaker Standard 101/102-Key or Microsoft Natural0064h-0064h Keyboard0070h-0071h System CMOS/real time clock0072h-0073h Motherboard resources0080h-0080h Motherboard resources0081h-008Fh Direct memory controller00A0h-00A1h Programmable interrupt controller00C0h-00DFh Direct memory access Controller00ECh-00EFh Motherboard resources00F0h-00FFh Numeric data processor Intel 82371AB/EB PCI Bus Master IDE0170h-0177h controller0170h-0177h Secondary IDE controller (dual fifo) Intel 82371AB/EB PCI Bus Master IDE01F0h-01F7h controller01F0h-01F7h Primary IDE controller (dual fifo)0200h-0203h Gameport Joystick0220h-022Fh ESS SOLO-1 DOS Emulation0330h-0331h ESS SOLO-1 DOS Emulation Intel 82371AB/EB PCI Bus Master IDE0376h-0376h Controller0376h-0376h Secondary IDE controller (dual fifo)0378h-037Fh ECP Printer Port (LPT1)0388h-038Bh ESS SOLO-1 DOS Emulation03B0h-03BBh RAGE LT PRO AGP 2X (English)03C0h-03Dfh RAGE LT PRO AGP 2X (English)03E0h-03E1h Motherboard resources03F0h-03F5h Standard Floppy Disk Controller Intel 82371AB/EB PCI Bus Master IDE03F6h-03F6h Controller03F6h-03F6h Primary IDE controller (dual fifo)03F7h-03F7h Standard Floppy Disk Controller03F8h-03FFh Communications Port (COM1)04D0h-04D1h Motherboard resource0CF8h-0CFFh PCI bus2180h-218Fh Motherboard resources8000h-803Fh Motherboard resources Intel 82443BX Pentium ® II Processor to AGPE000h-EFFFh controllerE800h-E8FFh RAGE LT PRO AGP 2X (English)F4D8h-F4DBh ESS SOLO-1 PCI AudioDriveF4DCh-F4DFh ESS SOLO-1 PCI AudioDriveF4E0h-F4Efh ESS SOLO-1 PCI AudioDriveF4F0h-F4FFh ESS SOLO-1 PCI AudioDriveF800h-F8FFh Lucent 56K V.90 PCI DF Modem Intel 21143/2 based 10/100 mbps EthernetFC00h-FC7Fh ControllerFC88h-FC8Fh Lucent 56K V.90 PCI DF ModemFC90h-FC97h Primary IDE controller (dual fifo) Intel 822371AB/EB PCI Bus Master IDEFC90h-FC9Fh ControllerFC98h-FC9F Secondary IDE controller (dual fifo) Intel 82371AB/EB PCI to USB Universal HostFCA0h-FCBFh ControllerFCC0h-FCFFh ESS SOLO-1 PCI AudioDriveTop of PageSystem Memory Catalog System Memory Catalog Memory Address System Function 00000000h-0009FFFFh System board extension for PnP BIOS 000A0000h-000AFFFFh RAGE LT PRO AGP 2X (English) 000B0000h-000BFFFFh RAGE LT PRO AGP 2X (English) 000C0000h-000CBFFFh RAGE LT PRO AGP 2X (English) 000E0000h-000E7FFFh Motherboard resources 000E8000h-000FFFFFh System board extension for PnP BIOS 00100000h-03FFFFFFh System board extension for PnP BIOS 08000000h-08000FFFh Texas Instruments PCI-1211 CardBus Controller F8000000h-FBFFFFFFh Intel 82443BX Pentium ® ll Processor to PCI bridge FD000000h-FDFFFFFFh RAGE LT PRO AGP2X (English) FD000000h-FECFFFFFh Intel 82443BX Pentium ® ll Processor to AGP controller FE000000h-FE01FFFFh RAGE LT PRO AGP 2X (English) FECFE000h-FECFFFFh RAGE LT PRO AGP 2X (English) FEDFF800h-FEDFFBFFh Intel 21143/2 based 10/100 mbps Ethernet Controller FEDFFC00h-FEDFFCFFh Lucent 56K V.90 PCI DF Modem FFF80000h-FFFFFFFFh Motherboard resourcesDisplay 15.0" (Diagonal) TFT Display with LVDS U.S. Metric Dimensions Height 9.48 in 24.05 cm Width 12.43 in 31.55 cm Display Dimensions Height 8.99 in 22.81 cm Width 11.98 in 30.41 cm Depth Information not available Information not available Weight 24.36 oz 690 gm Contrast Ratio 150:1 mini Brightness 120 cd/mm^3 Total Power Consumption Information not availableTop of Page 14.1" (Diagonal) TFT Display with LVDS U.S. Metric Dimensions Height 8.92 in 22.65 cm Width 11.76 in 29.85 cm Display Dimensions Height 8.44 in 21.43 cm Width 11.26 in 28.57 cm Depth Information not Information not available available Weight 19.94 oz 565 gm Contrast Ratio 150:1 mini Brightness 120 cd/mm^3 Total Power Consumption Information not availableTop of PageMemory Expansion Memory Expansion System Memory Expansion Board Total Memory Memory 64-MB 64-MB 64-MB 32-MB 96-MB 64-MB 64-MB 128-MB 64-MB 128-MB 192-MBDiskette or LS120 Drive Diskette Drive LS120 Drive Capacity per Diskette (High/Low) 1.44 MB/720KB 120 MB Diskette Size 3.5" 3.5" Number of LED Indicators (Read/Write) 0 1 Number of Drives Supported 1 1 Drive Rotation (rpm) 300 720 Transfer Rate (Kbps) 500 5458 Bytes per Sector 512 512 Sectors per Track (High/Low) 18/9 Tracks per Side (High/Low) 80 Access Times Track-to-Track (ms) 3 20 Average (ms) 94 112 Setting Time (ms) 15 800 Latency Average (ms) 100 41.67 Cylinders (High/Low) 80 1736 Number of Read/Write Heads 2 2Top of PageHard Drive Hard Drive 4.8-GB 6.4-GB 10.0-GB 18.0-GB Capacity Per Drive 4.8-GB 6.4-GB 10.0-GB 18.0-GB Drive Type Logical Configuration Cylinders 11648 8647 11968 16383 Heads 3 4 6 6 Sectors per track 190/330 190/330 190/330 Not available Bytes per sector 512 512 512 512 Seek Times (Typical, Including settling in ms) Single track 4 4 4 14 14 14 2.5 (Read) Average 24 24 24 12 (Read) Full stroke 23 (Read) Transfer Rate At Interface 33.3 MB/s 33.3 MB/s 33.3 MB/s 33.3 MB/sTop of PageCD/DVD Drive CD/DVD Drive 4x DVD 6x DVD 24x CD-ROM Dimensions 128 x 129 x 12.7 mm 128 x 129 x 12.7mm 128 x 129 x 12.7 mm Weight 0.27 kg 0.28 kg <0.27 kg Rotational Speed 2300 rpm 3450 rpm 4225 rpm Typical Transfer Rate 5400 KB/s 8100 KB/s 3600 KB/s Sustained Data Transfer Rate Access Time 140 ms 140 ms 120 ms Average Random Access Time Spin Up time 3.8 s <15 s 2.7 s Data Buffer Capacity 128 KB 512 KB 128 KBTop of PageBattery Pack Battery Pack Lithium Ion (Li ion) *DimensionsHeight 0.8 in (20.3 mm)Length 5.7 in (145 mm)Width 3.1 in (78.7 mm)Weight 0.90 lb (408.2 g)Battery Pack Operating Time 2 hr 30 min*EnergyNominal Open Circuit Voltage 14.4 VCapacity 3200 mAHPower 46.1 WHEnvironmental RequirementsOperating Temperature 32° F (0-50° C)Non-operating Temperature -20° C -60° CCharging Temperature 5° C-45° C*The battery operating time changes depending on your power management settings, systemcomponents, options, and applications you use.Top of Page
  9. 9. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsConnector Pin AssignmentsThis section provides connector pin assignment tables for Compaq Presario 1800 Series PortableComputers. For more information on connectors, refer to the sections on Back Connectors and PortReplicator Connectors.NOTE: The signals in all tables of this appendix are considered active high unless otherwiseindicated by an asterisk (*). Parallel ConnectorPin Signal Pin Signal1 Strobe* 10 Acknowledge*2 Data Bit 0 11 Busy3 Data Bit 1 12 Paper Out4 Data Bit 2 13 Select5 Data Bit 3 14 Auto Linefeed*6 Data Bit 4 15 Error*7 Data Bit 5 16 Initialize Printer*8 Data Bit 6 17 Select In*9 Data Bit 7 18-25 Signal Ground* = Active lowTop of Page Serial ConnectorConnector Pin Signal 1 Carrier Detect 2 Receive Data 3 Transmit Data 4 Data Terminal Ready 5 Signal Ground 6 Data Set Ready 7 Ready to Send 8 Clear to Send 9 Ring Indicator Keyboard/MouseConnector Pin Signal 1 Data 1 2 Data 2 3 Ground 4 +5 V 5 Clock 1 6 Clock 2Top of Page External VGA MonitorConnector Pin Signal 1 Red Analog 2 Green Analog 3 Blue Analog 4 Not connected 5 Ground 6 Ground Analog 7 Ground Analog 8 Ground Analog 9 +5V 10 Ground 11 Monitor Detect 12 DDC2B Data 13 Horizontal Sync 14 Vertical Sync 15 DDC2B ClockTop of Page Universal Serial BusConnector Pin Signal 1 +5V Data - 2 Data + 3 Ground 4Top of Page ModemConnector Pin Signal 1 Unused 2 Tip 3 Ring 4 Unused 5 Unused 6 UnusedTop of Page TV OutConnector Pin Signal 1 Ground 2 Composite 3 GroundTop of Page Game PortConnector Pin Signal 1 +5V 2 SWA 3 RBTA 4 GND 5 GND 6 RBTB 7 SWB 8 +5V 9 +5V 10 SWC 11 RBTC 12 RMSO 13 RBTD 14 SWD 15 RMSITop of Page S VideoConnector Pin Signal 1 Ground 2 Ground 3 SYR 4 SCGTop of PagePort Replicator ConnectorPin Signal Pin Signal Pin Signal Pin Signal1 Adapter Power 21 Serial Port CTS 41 Not Connected 61 Switch C2 Adapter Power 22 Serial Port DCD 42 Power Cycle 62 Switch D3 Adapter Power 23 Serial Port DSR 43 Keyboard Clock 63 MIDI Input4 Adapter Power 24 Serial Port TXD 44 Keyboard Data 64 MIDI Output5 Adapter Power 25 Serial Port RTS 45 Mouse Clock 65 Not Connected6 Adapter Power 26 Monitor DDC 46 Mouse Data 66 USB Power7 Not Connected 27 Monitor DDC 47 Lp Select 67 USB Power8 Printer Data 0 28 Monitor Indicator 48 Lp Paper End 68 USB Power9 Printer Data 1 29 V. SYNC 49 Lp Initialize 69 USB Power10 Printer Data 2 30 Ground 50 Lp Busy 70 USB A-11 Printer Data 3 31 H.SYNC 51 Lp Error 71 USB A+12 Printer Data 4 32 Ground 52 Lp Acknowledge 72 USB B-13 Printer Data 5 33 Blue 53 Lp AutoFeed 73 USB B+14 Printer Data 6 34 Ground 54 Lp Strobe 74 5V15 Printer Data 7 35 Green 55 Joystick Data A 75 5V16 Lp Indicator 36 Ground 56 Joystick Data B 76 Not Connected17 Port Replicator Dock 37 Red 57 Joystick Data C 77 S-Video SYR Indicator18 Serial Port RXD 38 Ground 58 Joystick Data D 78 Ground19 Serial Port RI 39 Composite TV Out 59 Switch A 79 S-Video SCG20 Serial Port DTR 40 Not Connected 60 Switch B 80 GroundTop of Page
  10. 10. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsBattery Pack OperationsThis appendix covers the following information concerning battery pack operating time: q Increasing battery pack operating time q Conditioning a battery pack q Disposing of a used battery packIncreasing Battery Pack Operating TimeBattery pack operating time differs depending on several variables. To avoid unnecessary replacement, consider thefollowing variables when determining how long a charged battery pack should last: q Power management settings q Hardware configuration q Software applications q Installed options q Display brightness q Hard drive usage q Changes in operating temperature q Type and number of installed PC Cards The power consumption requirements for PC Cards vary widely. Some cards drain the battery pack NOTE: very rapidly.Battery pack operating time can be increased by as much as 50 percent by controlling the energy required by the computerand the energy stored in the battery pack.Minimizing the Energy RequiredTo minimize the energy required by the computer, follow these guidelines: q Set the power conservation levels in the Power Management utility to Maximum. q Customize the timeout value to work more efficiently with the applications. The length of battery life depends on the values selected.Maximizing the Energy StoredTo maximize the energy stored in the battery pack, follow these guidelines q Condition the battery pack at least every 30 days to improve overall battery performance. q Keep a battery pack in the computer when using it with AC power to supply the battery pack with a constant trickle charge. q Store the battery pack in a cool, dry place when not in use.Top of PageConditioning a Battery Pack CAUTION: To avoid a loss of data, ensure that all data is saved before discharging a battery pack.To condition a battery pack, complete the following steps: 1. Plug in the AC adapter and allow the battery to charge until the battery charging status icon turns off. Your battery gauge may show four bars (and Windows may report 100%) before the battery charging status icon turns off. Do not unplug the AC adapter until the battery charging status icon disappears. 2. Unplug the AC adapter and allow the battery to drain until the computer reaches hibernation and turns itself off. Do not plug in the AC adapter during this process or you will need to restart with Step 1. You may use the computer while the battery is draining. 3. Plug in the AC adapter and begin using the computer.The table below shows the approximate battery pack charge times. Approximate Battery Charge Time Computer On Line Off Line Li ion Battery Pack 4.5 hours 2:50 hrsTop of PageDisposing of a Used Battery PackIn the interest of safeguarding our environment. Compaq Computer Corporation recommends that nickel metal hydride(NiMH) and lithium ion (Li ion) battery packs be recycled. Battery packs should be handled in accordance with country,state, province, or local regulations. CAUTION: Never attempt to open or service a battery pack. Opening a battery pack not only damages the pack and makes it unusable, but also exposes potentially harmful battery components.Top of Page
  11. 11. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsModels and FeaturesModels and Compaq Presario 1800 Series Portable Computer ModelsFeatures Model 1825Controls and Display 15.0" TFTLights Processor Pentium II/366-MHz w/256 CacheInternet Hard Drive 6.4-GBZone CD or DVD Drive 4x DVD DriveButtons and Diskette Drive 3.5" Floppy DriveLights Modem 56.0 Kbps Data/Fax with PCIFront Bezel Networking 10/100TX Integrated EthernetComponents Battery sLi ionLeft Side System Memory 64 MBComponentsRight Side Model 1800T CTO (Configure to Order)ComponentsBottom of DisplayUnit 14.1 " TFTBackConnectors ProcessorPort Celeron 400-MHz w/128 CacheReplicatorComponentsPortReplicator Hard DriveConnectors 4.8 GBPowerManagementfor Windows CD or DVD Drive98 24x CD-ROM Diskette Drive 3.5" Floppy Drive Modem 56.0 Kbps Data/Fax with PCI Networking 10/100TX Integrated Ethernet System Memory 64 MB
  12. 12. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsProduct DescriptionModels and ControlsFeatures andControls and LightsLightsInternet 1. DisplayZone ReleaseButtons and LatchLights 2. DisplayFront Bezel 3. PowerComponents (On/Off)Left Side ButtonComponents 4.Right Side KeyboardComponents 5. Touch PadBottom ofUnit 6. IntegratedBack SpeakersConnectors 7. TouchPort PadReplicator Button (Left)Components 8. ScrollPort Up/DownReplicator ButtonConnectors 9. TouchPower PadManagement Buttonfor Windows (Right)98 10. Model Number
  13. 13. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T| Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsProduct DescriptionModels and Internet ZoneFeatures Buttons andControls and LightsLightsInternet 1. AC AdapterZone LightButtons andLights 2. Cap Lock LightFront Bezel 3. InstantComponents Internet Access ButtonLeft Side 4. Instant E-MailComponents ButtonRight Side 5. My PresarioComponents Instant AccessBottom of ButtonUnit 6. Power ButtonBack 7. Instant SearchConnectors Button 8. OnlinePort MarketplaceReplicator Button (US/PuertoComponents Rico), InstantPort Answer Button (countries outsideReplicator the US)Connectors 9. Retail CentralPower Button (US/PuertoManagement Rico), Instant E-for Windows Commerce Button98 (countries outside the US) 10. Num Lock Light 11. Scroll Lock Light
  14. 14. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T| Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsProduct DescriptionModels and Front BezelFeatures ComponentsControls andLights 1. PreviousInternet Track ButtonZone 2. Next TrackButtons and ButtonLights 3. Sleep StatusFront Bezel IconComponents 4. Power StatusLeft Side IconComponents 5. Battery Charging StatusRight Side IconComponents 6. DisqPlayBottom of Status IconUnit 7. BatteryBack GaugeConnectors 8. DisqPlayPort On/Off ButtonReplicator 9. VolumeComponents Down ButtonPort 10.Volume Up ButtonReplicatorConnectors 11. Play/Pause ButtonPower 12. Stop ButtonManagementfor Windows98
  15. 15. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsProduct DescriptionModels and Left SideFeatures ComponentsControls and withLights DisketteInternetZone DriveButtons andLights 1. Security SlotFront Bezel 2. CD or DVDComponents DriveLeft Side 3. CD or DVDComponents Drive Eject ButtonRight Side 4. CD or DVD Drive Manual EjectComponents HoleBottom of 5. Diskette DriveUnit 6. Diskette DriveBack Eject ButtonConnectors Left SidePort Components withReplicator LS120 DriveComponentsPortReplicatorConnectorsPowerManagementfor Windows98
  16. 16. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsProduct Description Left Side Components with LS120 Drive 1. Security Slot 2. CD or DVD Drive 3. CD or DVD Drive Eject Button 4. CD or DVD Drive Manual Eject Hole 5. LS120 Drive 6. LS120 Drive Eject Button 7. LS120 Drive Manual Eject Hole Back to Left Side Components with Diskette Drive
  17. 17. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsProduct DescriptionModels and Right SideFeatures ComponentsControls andLights 1. BatteryInternet CompartmentZone 2. PC Card EjectButtons and ButtonLights 3. PC Card SlotFront Bezel 4. HeadphoneComponents JackLeft Side 5. MicrophoneComponents JackRight Side 6. Modem PortComponents 7. Ethernet PortBottom ofUnitBackConnectorsPortReplicatorComponentsPortReplicatorConnectorsPowerManagementfor Windows98
  18. 18. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsProduct DescriptionModels and Bottom of UnitFeaturesControls and 1. Stand FeetLights 2. Serial NumberInternet 3. MemoryZone Compartment DoorButtons andLightsFront BezelComponentsLeft SideComponentsRight SideComponentsBottom ofUnitBackConnectorsPortReplicatorComponentsPortReplicatorConnectorsPowerManagementfor Windows98
  19. 19. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsProduct DescriptionModels and BackFeatures ConnectorsControls andLights 1. Keyboard/MouseInternet PortZone 2. ACButtons and Adapter ConnectorLights 3. Parallel PortFront Bezel 4. Port ReplicatorComponents ConnectorLeft Side 5. Fan VentComponents 6. TV Out ConnectorRight Side 7. External MonitorComponents PortBottom of 8. Serial PortUnit 9. Universal Serial Bus PortBackConnectorsPortReplicatorComponentsPortReplicatorConnectorsPowerManagementfor Windows98
  20. 20. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsProduct DescriptionModels and PortFeatures ReplicatorControls and ComponentsLightsInternet 1. PortZone ReplicatorButtons and InterfaceLights ConnectorFront Bezel 2. PortComponents Replicator Guide PostsLeft SideComponentsRight SideComponentsBottom ofUnitBackConnectorsPortReplicatorComponentsPortReplicatorConnectorsPowerManagementfor Windows98
  21. 21. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsProduct DescriptionModels and PortFeatures ReplicatorControls and BackLights ConnectorsInternetZoneButtons and 1. Universal Serial Bus PortLights 2. Universal SerialFront Bezel Bus PortComponents 3. Power (ACLeft Side Adapter) ConnectorComponents 4. Keyboard/MouseRight Side PortComponents 5. Keyboard/Mouse PortBottom ofUnit 6. Parallel PortBack 7. Game PortConnectors 8. Serial PortPort 9. External MonitorReplicator PortComponents 10. S VideoPort 11. (Composite)Replicator TV OutConnectorsPowerManagementfor Windows98
  22. 22. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsPower Management for Windows 98The following power management features are available for conserving AC power and extending battery operating time: q Power Management Settings q Hibernation Mode q Sleep Mode q Battery Operating Time q Rebooting After a Lockup q Recovering From a Loss of Electrical Power q Servicing the Computer - Full Off ModePower Management SettingsDiffering patterns of computer use determine the level of power management. These different power management levelscan be activated based on the amount of time passed since the last system activity. System activity examples includekeyboard or mouse movement, DVD/CD playback (while under program control that monitors Sleep), and modem use.Select different power settings or schemes through Power Management.The optional settings are Home/Office Desk,Portable/Laptop, and Always On. Change the following settings from the default settings: q when the computer goes into Sleep (Standby) mode q when the screen times out and goes blank q when the hard drive goes into low power mode.Each of these system components sleeps after the selected or default periods of inactivity. (The setting for hard drive mustbe less than or equal to the setting for System.) IMPORTANT: If the computer is on a network, Compaq recommends System Standby be set to Never.There are five categories of power management settings under the Control Panel. The default setting for each feature islisted below in the tables. Power Management PropertiesAlways on Plugged in Running on BatteriesSystem Standby Never 5 minutesTurn OFF Monitor 15 minutes 2 minutesTurn OFF Hard Disks 1 hour 3 minutesPortable/Laptop Plugged in Running on BatteriesSystem Standby Never 15 minutesTurn OFF Monitor 3 hours NeverTurn OFF Hard Disks 15 minutes 10 minutesHome/Office Desk Plugged in Running on BatteriesSystem Standby 20 minutes 1 minuteTurn OFF Monitor 15 minutes 2 minutesTurn OFF Hard Disks 30 minutes 10 minutes CAUTION: The settings on the Alarms tab have been preset for the computer to run at its best. Changing any of these settings could cause the computer to function improperly. It is recommended that these settings be left at their default values. Power Management PropertiesAlarms:Low Battery Alarm: 10%Critical Battery Alarm 0%Alarm Actions: Notification: Text Power Mode: No ActionCompaq Presario 1800 Series Computers have two levels of power management: Hibernation and Sleep.Hibernation mode occurs by pressing the Power button once. The computer saves the contents of the computer memoryto the hard drive. This is followed by the computer turning off.Sleep mode is a low-power mode, also referred to as Standby mode. It occurs by pressing the Fn+F4 function key or byclicking the Start button, then Shutdown, then Standby. CAUTION: While in Sleep mode, the computer will maintain system information and open files. Unsaved information will be lost if the computer is turned off prior to system wake- up, or if a power loss occurs while using the AC adapter.The following table shows the conditions and indicators for getting in and out of the various power management modes,Sleep, Hibernation, and Off.Hibernation and Sleep FunctionsMode To Initiate To End Indicators Manual - Fn+F4 key Flashing Power light* combination or click the Start button on the Windows Taskbar, Press any key. then point to Shutdown, then *Moon icon appears on status display click Standby. (1800 Series only)Sleep Time-Out Default - 15 minutes if using battery power. Computer will not automatically enter Sleep mode if on AC power. Manual - Press Power Button Power light is off, screen is blank* once *Power icon does not appear on statusHibernate Press Power display (1800 Series only) Button once Time-Out Default - If your battery is low or after 1 hour of Sleep. Computer will not automatically enter Hibernation mode if on AC power. Standard - Perform normal Windows shutdown using the Start button on the WindowsOff Press Power No Power light (or icon), screen is blank. Taskbar. Button once Manual* - Press and hold down the Power button for 4 seconds. *The Manual shutdown mode is not recommended unless the Standard shutdown mode does not work.Hibernation ModeHibernation helps conserve battery life and protect the data. Hibernation can be a routine power-saving event or the resultof a low battery. As the computer enters Hibernation, it automatically saves the content of the computer memory to thehard drive before it turns off.The computer will automatically enter Hibernation mode when the battery has little power left or when the computer(operating on battery power) has been in Sleep mode for more than one hour. Activate Hibernation mode by pressing thePower button once.To restart the computer, press the Power button once. When the computer enters or wakes from Hibernation mode, itdisplays a Progress window.Top of PageSleep ModeSelecting Sleep mode instead of turning off the computer when finished allows the computer to wake up faster than turningit completely off and saves power over the active (On) mode.Activate Sleep mode by pressing Fn+F4. Or, click Start, select the Shut Down option, and click Standby.Servicing the Computer - Full Off ModeThe computer must be turned off completely when installing or replacing components in the system. Follow the instructionsabove for properly putting the computer into Off mode, unplug from the outlet, and remove the battery (see batterysection for instruction on removing battery).Top of PageRebooting After a LockupTo reboot the computer (as if from a cold start), when the keyboard is frozen or the screen is locked, press and hold downthe Power button for at least four seconds, which will cause a manual shutdown. Then, restart it with a single press of thePower button. If it still does not recover, press the Power button and hold for four seconds to shut it down, then removethe battery or unplug the AC power for at least 30 seconds. Reinsert the battery or reconnect AC power and press thePower button once to reboot.Top of PageRecovering From a Loss of Electrical PowerLoss of electrical power will cause the Internet PC to automatically turn off. This may cause loss of data because theMicrosoft Windows operating system is not able to properly close all files and programs.Loss of power may be caused by one of the following: q Electrical power service is interrupted. q The power cord is accidentally disconnected.If power surges or sags, the display and status lights may flicker, and the computer may automatically restart. If animproper shutdown occurs, ScanDisk, a Microsoft Windows utility program, will automatically run once power is restored.ScanDisk will determine if the improper shutdown caused any errors on the hard disk. These errors may occur if theMicrosoft Windows operating system was not able to properly close all files before the shutdown. If no errors are found, therestart process will continue. If ScanDisk does detect errors, follow the instructions shown to continue the restart process.Work that was not saved prior to the lockup may be lost.Use of a surge suppressor, line conditioner, or uninterruptible power supply (UPS) may protect the computer from damagecaused by power surges or sags.If a power failure occurs or the power cord disconnects while the computer is turned on, turn off the computer until normalservice has been restored. ScanDisk may run to check the hard disk for errors caused by the improper shutdown the nexttime the computer turns on.Top of PageBattery Operating TimeBattery operating time is affected by variables such as the following: q Power conservation settings q Hardware configuration q Software applications q Installed options q Display brightness q Hard drive usage q Changes in operating temperature q Type and number of installed PC CardsFor more information on increasing battery pack operating time, conditioning the battery pack, and disposing of a usedbattery pack, refer to the Battery Pack Operations.Top of Page
  23. 23. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsPreliminary StepsBefore running POST, complete the following preliminary steps: 1. If a power-on password has been established, type the password and press the Enter key. If the password is not known, clear the password. 2. Run Computer Checkup. 3. Turn off the computer and its external devices. 4. Disconnect any external devices that you do not want to test. Do not disconnect the printer if you want to test it or use it to log error messages. If the problem only occurs when an external device is connected to the computer,IMPORTANT: the problem may be related to the external device or its cable. Verify this by running POST with and without the external device connected. 5. Install loopback plugs in the serial and parallel connectors if you would like to test these ports. 6. Ensure the hard drive is installed in the computer. 7. Ensure that the battery pack is inserted in the computer and the computer is connected to an external AC power source.When the preliminary steps are completed, you are ready to run POST.Return to Troubleshooting
  24. 24. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsTroubleshootingClearing the Power-on Password Clearing the power-on password requires removing all Setup attributes that are programmed in the CMOS. The RTC battery is located on the system board directly forward of the fan. If the password is not known, clear it by performing the following steps: 1. Turn off the computer. 2. Disconnect the power cord. 3. Remove the battery pack. 4. Remove the palmrest cover with touchpad. 5. Remove the keyboard. 6. Remove the heatspreader. 7. Slide the black switch toward the front of the computer to clear CMOS. Hold the switch in the forward position for at least 15 seconds to ensure that the password is cleared. The switch is located on the back of the DVD or CD drive in the middle of the system board. 8. Reassemble the computer. 9. Turn on the computer to verify that the power-on password has been cleared. If it has not been cleared, repeat Steps 1 through 9. Return to Troubleshooting
  25. 25. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsPower-On Self Test (POST)Running POSTTo run POST, complete these directions:Turn off the computer, then turn on the computer. As soon as the Compaq logo appears press the ESC key to clear the logoand display the POST messages as they occur.If POST does not detect any errors, the computer will not beep. This indicates successful completion of the POST test. POSThas run successfully and boots from the hard drive (or from a bootable diskette if one is installed in the diskette drive).If POST detects errors, the errors are indicated by screen and/or audible messages. Refer to "Power-On Self-Test (POST)Codes" in the tables for a list of POST codes and their relevant descriptions. If the system is not functioning well enough to run POST, or if the display is not functioning well enough to showNOTE: POST error messages, refer to the Troubleshooting tables. Power-On Self-Test Messages 102-System Board FailureProbable Cause Recommended ActionDMA, timers, etc. Replace the system board. 162-System Options Not SetProbable Cause Recommended ActionConfiguration incorrect Run Computer Setup.CMOS reflects that an invalid Run Computer Setup.configuration has been set.RAM failure 1. Replace the memory modules. 2. Replace the system board.Memory test data error 1. Replace the memory modules. 2. Replace the system board.XX000YZZ RAM failure Replace the system board. XX000YZZ 201-Memory ErrorProbable Cause Recommended Action 1. Replace the memory modules. 2 Replace the system board. 301-Keyboard ErrorProbable Cause Recommended ActionKeyboard failure 1. Ensure the keys are not depressed during POST. 2. Reconnect the keyboard with the computer off. 3. Replace the keyboard. 304-Keyboard or System Unit ErrorProbable Cause Recommended ActionKeyboard or system board error 1. Replace the keyboard. 2. Replace the TouchPad or mouse. 3. Replace the system board. 601-Diskette Controller ErrorProbable Cause Recommended ActionMismatch in drive type or failure in the diskette 1. Run Computer Checkup (TEST).controller 2. Check and/or replace cables. 3. Replace the system board. 605-Diskette Drive ErrorProbable Cause Recommended ActionMismatch in drive type Run Computer Setup. 1780-Primary Hard Drive 0 FailureProbable Cause Recommended ActionDisk 0 failed to respond 1. Run Computer Checkup (TEST). 2. Replace the hard drive.Hard drive format error 1. Run Computer Checkup (TEST). 2. Replace the hard drive. 1782-Hard Drive ControllerProbable Cause Recommended ActionHard drive controller failure 1. Run Computer Setup. 2. Replace the hard drive.Top of PageReturn to Troubleshooting
  26. 26. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsCompaq DiagnosticsCompaq Diagnostics is installed on the hard drive of the computer. Run the Diagnostics utilities when youwant to view or test system information and if you have installed or connected devices. If you run CompaqDiagnostics from a diskette, ensure that it is version 10.11 or later.The Diagnostics menu includes the following utilities: s Computer Checkup (TEST) s View System Information (INSPECT) s Prepare Computer for a Compaq Service Call (RemotePaq)If you have a problem you cannot solve, run the Diagnostics utilities before you call for support. RunComputer Checkup and select to save the device list to a file and to print or to save the log of errors. Runthe View System Information (INSPECT) utility and select to print or to save that information. Have thefiles or the printed information available when you call for support.Computer Checkup (TEST)Computer Checkup (TEST) determines whether the various computer components and devices arerecognized by the system and are functioning properly. You can display, print, or save the informationgenerated by Computer Checkup.Follow these steps to run Computer Checkup: 1. Plug the computer into an external power source. (A low battery condition could interrupt theprogram.) 2. Turn on the external devices that you want to test. Connect the printer if you want to print a log oferror messages. 3. Insert the Compaq Diagnostics diskette in drive A. 4. Turn on or restart the computer. The computer starts from drive A, and the Diagnostics Welcomescreen appears. 5. Press Enter to continue. The Diagnostics menu appears. 6. Select Computer Checkup from the Diagnostics menu. A Test Option menu appears. 7. Select View the Device List from the Test Option menu. A list of the installed Compaq devicesappears. 8. If the list of installed devices is correct, select OK. The Test Option menu appears. NOTE: If the list is incorrect, ensure that any new devices are installed properly. 9. Select one of the following from the Test Option menu: s Quick Check Diagnostics. Runs a quick, general test on each device with a minimal number of prompts. If errors occur, they display when the testing is complete. You cannot print or save the error messages. s Automatic Diagnostics. Runs unattended, maximum testing of each device with minimal prompts. You can choose how many times to run the tests, to stop on errors, or to print or save a log of errors. s Prompted Diagnostics. Allows maximum control over testing the devices. You can choose attended or unattended testing, decide to stop on errors, or choose to print or save a log of errors. 10. Follow the instructions on the screen as the devices are tested. When testing is complete, the TestOption menu appears. 11. Exit the Test Option menu. 12. Exit the Diagnostics menu.View System Information (INSPECT)The View System Information (INSPECT) utility provides information about the computer and installed orconnected devices. You can display, print, or save the information.Follow these steps to run View System Information (INSPECT) from the Compaq Diagnostics diskette: 1. Turn on the external devices that you want to test. Connect the printer if you want to print theinformation. 2. Insert the Compaq Diagnostics diskette in drive A. 3. Turn on or restart the computer. The computer starts from drive A, and the Diagnostics Welcomescreen appears. 4. Press Enter to continue. The Diagnostics menu appears. 5. Select View System Information (INSPECT) from the Diagnostics menu. 6. Select the item you want to view from the following list: System Memory ROM Audio Keyboard Operating system System ports System files System storage Windows files Graphics 7. Follow the instructions on the screen to cycle through the screens, to return to the list and choose another item, or to print the information.Top of PageReturn to Troubleshooting
  27. 27. Maintenance & Service Guide Presario 1800 Series Models: 1825 and 1800T | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack OperationsContacting Compaq SupportObtain the following information before contacting Compaq Reseller Support: q Product name q Product serial number q Purchase date q Conditions under which the problem occurred q Any error messages that have occurred q Hardware configuration q Type of printer connected q Hardware/software being used q Printed result of Computer Checkup (TEST) q Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possibleShipping PreparationTo ship the computer, complete the following steps: 1. Back up the critical hard drive files. Ensure that backup tapes/diskette are not exposed to electrical or magnetic fields while stored in transit. 2. Turn off the computer and external devices. 3. Disconnect the external devices from their power sources, then from the computer. Ensure that there is no diskette in the diskette drive and that there are no PCIMPORTANT: Cards in the PC slots. 4. Close the display and all exterior doors of the computer. 5. Pack the computer with sufficient packing material to protect it. Use the original packingbox or similar packaging.Return to Troubleshooting

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