Citrix Support Secrets
Webinar Series
Managing a XenMobile Enterprise Environment
Justin Maeder – XenMobile Escalation Eng...
© 2012 Citrix | Confidential – Do Not Distribute
Presenter Bio
Justin Maeder
• 4+ years at Citrix
• Masters of Science – I...
© 2012 Citrix | Confidential – Do Not Distribute
Presenter Bio
• Robert Alsua
• 3+ years at Citrix
• Certifications – MCSE...
© 2012 Citrix | Confidential – Do Not Distribute
Objectives
At the end of this webinar, you will be able to understand:
• ...
XenMobile Editions
XenMobile Editions
•MDM
•App
•Enterprise
• Device Manager
• ShareFile Standard
• App Controller
• ShareFile Enterprise
• N...
iOS Enrollment
© 2012 Citrix | Confidential – Do Not Distribute
iOS Management
• Software Inventory
• Passcode Restriction
• Application ...
Android Enrollment
© 2012 Citrix | Confidential – Do Not Distribute
Android Management
• Software Inventory
• Scheduling
• Passcode Restricti...
App Controller
© 2012 Citrix | Confidential – Do Not Distribute
Application Delivery
• Web & SaaS
• Web Link
• MDX Wrapped Applications
•...
© 2012 Citrix | Confidential – Do Not Distribute
MDX Requirements
MDX Application MDX Version
WorxMail for iOS 1.5.94
Worx...
SSL Offloading V.S. SSL Bridge
© 2012 Citrix | Confidential – Do Not Distribute
SSL Bridge
• NetScaler 10.1e Builds
• XDM server is located in DMZ
• 443 ...
© 2012 Citrix | Confidential – Do Not Distribute
SSL Offloading
© 2012 Citrix | Confidential – Do Not Distribute
Resources
• Citrix Reference Architecture for XenMobile -
http://support....
© 2012 Citrix | Confidential – Do Not Distribute
Next Webinar: May 2014
• Title: Troubleshooting Common Network Related Is...
© 2012 Citrix | Confidential – Do Not Distribute
Maximize your knowledge.
Continue your journey with Citrix Education.
•Re...
© 2012 Citrix | Confidential – Do Not Distribute
About
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Citrix Services make sure
you succeed with your
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© 2012 Citrix | Confidential – Do Not Distribute
• 40 insider troubleshooting tips
• Covering XenDesktop, XenServer, XenAp...
© 2012 Citrix | Confidential – Do Not Distribute
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Managing a XenMobile Enterprise Environment
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Managing a XenMobile Enterprise Environment

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Recording for this webinar can be found here - https://www1.gotomeeting.com/register/948048337

As a XenMobile administrator, it’s your responsibility to make sure that your XenMobile environment is up and running smoothly. In this webinar, the presenter will guide you through successfully enrolling mobile devices and helping the administrator have full control over a BYOD environment.

A successful device enrollment is not the only step, you will learn how to manage policies, publish applications to a device as well as prevent unauthorized access to your corporate data.

During this webinar you will learn:

- Device Manager and App Controller integration
- iOS and Android restriction policies
- SSL Bridge versus SSL Offloading
- MDX applications
- Troubleshooting XenMobile

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  • MDM – Device Manager only – Includes ShareFile standard – Read only to Network shares and SharePoint Libraries Device Manager – MDM solution – Allows device enrollment and device control through polices and restrictions. Runs on a Windows server on top of Tomcat Web Services (No IIS)App – App Controller only – MDX apps such as WorxMail and WorxWeb – NetScaler CCU/Universal licenses (Still need to purchase NS device or VPX which included a platform license) App Controller – Publish Web/SaaS applications, ShareFile integration, MDX applications & enumerate XA/XD applications/desktopsEnterprise – Both MDM edition and App Edition – Plus ShareFile Enterprise licenses – Which is read/edit to Network shares and SharePoint libraries as well as ShareFile Data Sync**Show XM Architecture page
  • If you are running the latest version of App Controller 2.10 and Device Manager 8.7 – These are the pre-reqs for the integration to work.These are the latest versions as of the XenMobile 8.7 release on March 17thIf you run App Controller 2.10 with the latest MDX wrapped apps – you cannot integrate a previous version of XDM.
  • 0 Packet inspection
  • Less CPU cycles on XDM server
  • Overview:CXM-302 Designing, Deploying, and Managing Enterprise Mobility Solutions with Citrix XenMobile provides the skills necessary to design and deploy Citrix XenMobile Enterprise, including devices, apps, and data. This course is designed specifically for learners who have limited or no previous XenMobile experience. This course includes all the components required to design a XenMobile solution, install a standard deployment, troubleshoot common process mistakes, and perform maintenance tasks. CXM-302: Designing, Deploying, and Managing Enterprise Mobility Solutions with Citrix XenMobile
  • At Citrix Services - we’re Citrix consultants, teachers and support engineers and we’re all about one thing: making sure you succeed.With our help, you’ll deploy high-performance, robust virtualization and networking projects, faster – with dramatically lower risk and higher return.The best Citrix architects and administrators are the ones who never stop learning – and Citrix Education is here to help you learn those skills.Citrix Consulting gives you direct access to our most experienced virtualization and networking experts.When it’s complex; when it’s mission-critical; when it’s big; That’s when Citrix consultants can really help.On your virtualization journey, you’ll want always-on support from people who really care about your success.There’s no better insurance for your Citrix investment than with Citrix Support.
  • Secrets of the Citrix Support Ninjas is a FREE eBook available next week.The eBook contains 40 insider troubleshooting tips for administrators.So the purpose of the eBook is to help administrators like you keep your Citrix deployments on track.We’ve collected some of their best tips and tricks for running robust Citrix environments and packaged them up into a free eBook.In it, you’ll discover some of the little-known tricks that our own support people use every day to tune, tweak, troubleshoot and test Citrix solutions. You may know a few of these tips. But you probably don’t know them all.And – you never know – you might discover just one that will change your life as an administrator.Let me give you a sneak peak now.
  • Managing a XenMobile Enterprise Environment

    1. 1. Citrix Support Secrets Webinar Series Managing a XenMobile Enterprise Environment Justin Maeder – XenMobile Escalation Engineer Marc Charles – XenMobile Escalation Engineer April, 2014
    2. 2. © 2012 Citrix | Confidential – Do Not Distribute Presenter Bio Justin Maeder • 4+ years at Citrix • Masters of Science – Information Systems Technology • Certifications – CCA, CCEE, CCIA, CCP –Mobility Marc Charles • 3+ years at Citrix • Masters of Science – Computer Information Systems • Certifications – CCA, CCEE, CCIA, CCP – Mobility
    3. 3. © 2012 Citrix | Confidential – Do Not Distribute Presenter Bio • Robert Alsua • 3+ years at Citrix • Certifications – MCSE, VCA-ESXi • 10+ years System Administrator Experience
    4. 4. © 2012 Citrix | Confidential – Do Not Distribute Objectives At the end of this webinar, you will be able to understand: • XenMobile Editions – Comparison Chart • iOS and Android device policies • Device Manager and App Controller integration • App Controller Web & SaaS applications • MDX applications • SSL Bridge versus SSL Offloading
    5. 5. XenMobile Editions
    6. 6. XenMobile Editions •MDM •App •Enterprise • Device Manager • ShareFile Standard • App Controller • ShareFile Enterprise • NetScaler CCU Licenses
    7. 7. iOS Enrollment
    8. 8. © 2012 Citrix | Confidential – Do Not Distribute iOS Management • Software Inventory • Passcode Restriction • Application Push V.S. Worx Store ᵒWorxMail - MDX ᵒWorxWeb - MDX ᵒCitrix Receiver – iTunes Store ᵒXenApp Applications • Selective Wipe
    9. 9. Android Enrollment
    10. 10. © 2012 Citrix | Confidential – Do Not Distribute Android Management • Software Inventory • Scheduling • Passcode Restriction • Application Push V.S. Worx Store ᵒWorxMail - MDX ᵒWorxWeb - MDX ᵒCitrix Receiver – Google Play Store ᵒXenApp Applications
    11. 11. App Controller
    12. 12. © 2012 Citrix | Confidential – Do Not Distribute Application Delivery • Web & SaaS • Web Link • MDX Wrapped Applications • XenApp & XenDesktop application • Public App Store ᵒApple App Store ᵒGoogle Play Store
    13. 13. © 2012 Citrix | Confidential – Do Not Distribute MDX Requirements MDX Application MDX Version WorxMail for iOS 1.5.94 WorxMail for Android 1.5.244312 WorxWeb for iOS 1.3.1-3 WorxWeb for Android 1.3.3-234245 ShareFile for iPhone 2.1.5 ShareFile for iPad 2.1.6 ShareFile for Android Phone 2.4.3 ShareFile for Android Tablet 2.4.3 MDX Toolkit 2.3.61+
    14. 14. SSL Offloading V.S. SSL Bridge
    15. 15. © 2012 Citrix | Confidential – Do Not Distribute SSL Bridge • NetScaler 10.1e Builds • XDM server is located in DMZ • 443 & 8443 LB Virtual Servers created
    16. 16. © 2012 Citrix | Confidential – Do Not Distribute SSL Offloading
    17. 17. © 2012 Citrix | Confidential – Do Not Distribute Resources • Citrix Reference Architecture for XenMobile - http://support.citrix.com/article/CTX139818 • How to Configure an External SSL Certificate for Device Manager - http://support.citrix.com/article/CTX136952 • Configure NS SSL Offload for Device Manager - http://blogs.citrix.com/2013/12/13/xenmobile-configure-ns-ssl-offload-for- device-manager/ • Enrollment Process for XenMobile - http://support.citrix.com/article/CTX139029 • XenMobile Logs Collection Guide - http://support.citrix.com/article/CTX139421
    18. 18. © 2012 Citrix | Confidential – Do Not Distribute Next Webinar: May 2014 • Title: Troubleshooting Common Network Related Issues with NetScaler • Description: As a NetScaler Administrator, you will need to understand how the NetScaler interacts with the network to ensure an optimally running environment for your applications. • In this Webinar delivered by NetScaler Escalation Engineers you will learn some of the common bottlenecks and how to avoid them and when necessary how to troubleshoot them. • When: May 21st & 22nd • May 21st – Register Now • May 22nd – Register Now
    19. 19. © 2012 Citrix | Confidential – Do Not Distribute Maximize your knowledge. Continue your journey with Citrix Education. •Recommended next step for hands-on technical training: •CXM-302: Designing, Deploying and Managing Enterprise Mobility Solutions with Citrix XenMobile •Define an end-to-end mobile solution •Design and deploy a XenMobile Enterprise solution •Integrate common components in a XenMobile Enterprise implementation •Setup and manage applications and data for mobile devices •Troubleshoot common issues • Visit (bit.ly/04Webinar) to save 10% now through June 30.* •*Not valid with any other promotions, packages or discounts. Applies only to new purchases. Regional limitations may apply.
    20. 20. © 2012 Citrix | Confidential – Do Not Distribute About Citrix Services Citrix Services make sure you succeed with your virtualization programs. How we can help Citrix Education – The fastest, most efficient way to get your team the virtualization skills they need. Online, on-site or in class. citrix.com/training Citrix Consulting – Intensive engagements for complex, critical or just plain massive projects. citrix.com/consulting Citrix Support – Always-on support services that leverage everything we know about best-practice deployment and maintenance. citrix.com/support Educate | Guide | Support | Succeed
    21. 21. © 2012 Citrix | Confidential – Do Not Distribute • 40 insider troubleshooting tips • Covering XenDesktop, XenServer, XenApp and NetScaler • Citrix Support top engineers • FREE eBook • Citrix Auto Support • Now available! Secrets of the Citrix Support Ninjas
    22. 22. © 2012 Citrix | Confidential – Do Not Distribute Premier Support Calculator Check it out
    23. 23. Work better. Live better.Work better. Live better.

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