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Designing
        Digital Experiences
                 for

                 Library Websites




  Bobbi Newman
mlibrarianus
                     David Lee King
                   cindiann
                                      John Blyberg
                                                 cindiann
                                                            Toby Greenwalt
                                                                        jestaub
What is
Experience Design?
interaction
                                           functionality
Engagement
touchpoints
                                         UX
                                       usability

              Experience
                Design
                  Attraction                   visual
                                               appeal
     marketing
                            branding
Why think
about that?
you have
              visitors.

           right now.
What kind of experience
are they having?
5 ways
   to jumpstart an
Experience Design
        Makeover!
write an


           1
Experience Brief
write an


           1
Experience Brief
write an


           1
Experience Brief
write an


           1
Experience Brief
take a
Touch Point
Journey
           2
?
Get a Library Card
check my account
3
Conversation
is experience
3
Conversation
is experience
3
Conversation
is experience
3
Conversation
is experience
answer
the   Why
         4
      questions
focus
 on the
 customer
          5
This was too easy!!


                         I need some help!




                        Wow - those
                      librarians rock!




                        http://www.flickr.com/photos/29106784@N02/2719649603/
Thank You!

davidleeking.com

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Designing Digital Experiences for Library Websites