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Democratizing Learning and Development

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The near future of learning and development (L&D) is already here. And this new reality includes workers and their managers sharing more of the responsibility than you might be used to. That doesn’t mean your L&D organization, practices and tools are obsolete – they still play an important role. But they do need to evolve. These days, the most successful CLOs do more than just “supply” learning. They also enable their workers to take learning into their own hands. Caterpillar has done just that, having created a dynamic learning environment that empowers workers to both discover and track learning at their moment of need, rather than wait for the next formal session.

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Democratizing Learning and Development

  1. 1. DEMOCRATIZING LEARNING AND DEVELOPMENT December 2016 TODD TAUBER | Degreed @toddtauber @degreed + Mike Miller | Caterpillar @mmiller206 @CaterpillarInc
  2. 2. Degreed is a unified learning platform that helps organizations and people target learning at their skills gaps — however and wherever they build their expertise. INTERNAL LEARNING & TALENT SYSTEMS + EXTERNAL TRAINING CONTENT + INFORMAL LEARNING ECOSYSTEM ABOUT DEGREED LMS Instructor- led classes Videos Webinars Custom Portals Online Courses MOOCs Books Articles Live Events
  3. 3. HELLO. LET’S TALK ABOUT… Managing human capital in the on-demand economy L&D of the people, for the people, and by the people How to re-wire learning and development for democracy Toward a more perfect union (L&D, workers and managers) Q&A 1 2 3 4 +
  4. 4. MANAGING HUMAN CAPITAL IN THE ON-DEMAND ECONOMY +
  5. 5. AUDIENCE POLL: QUESTION #1 WHAT IS THE PRIMARY BUSINESS PURPOSE FOR INVESTING IN LEARNING AND DEVELOPMENT IN YOUR ORGANIZATION? (CHECK ONLY ONE) 1. Employee engagement 2. Customer satisfaction 3. Revenue growth 4. Cost efficiency and profits 5. Something else (use the chat box) +
  6. 6. CEOS INVEST IN EFFICIENCY …NOT IN ENGAGEMENT Source: CEB, The Career Path is Dead!, 7/2015; SAP, Research Shows Companies Unprepared For Future of Work, 9/2014; McKinsey & Company, How Many of Your Daily Tasks Could Be Automated?, 12/2015 From careers... to gigs... and robots Employees now stay at the same career levels for 30% longer than they did in 2010. 83% of executives plan to increase use of contingent and temporary workers. 45% of work activities (and 5% of jobs) could be automated using current technology. +
  7. 7. CLOS INVEST IN EFFICIENCY …NOT IN ENGAGEMENT Source: IMD / KPMG, Corporate Digital Learning: How to Get It “Right”, 9/2015 32% 23% 16% 12% 7% 5% WHY DO CHIEF LEARNING OFFICERS USE DIGITAL? Meet the needs of Gen.XYZ Quality Convenience Consistency Cost Reach +
  8. 8. BERSIN BY DELOITTE ANALYST, DANI JOHNSON L&D professionals appear to be rethinking their dedication to efficiency… and instead focusing on more flexible methods… “ Source: Bersin by Deloitte, Changing Mindset? Yes Please., 1/2016 +
  9. 9. CATERPILLAR IS THINKING DIFFERENTLY ABOUT L&D Caterpillar seems to be aiming for a balance between efficiency and flexibility in L&D. So how are your team’s strategies and approaches for developing capabilities shifting …and why? +
  10. 10. L&D OF THE PEOPLE, FOR THE PEOPLE, AND BY THE PEOPLE +
  11. 11. AUDIENCE POLL: QUESTION #2 WHO DRIVES MOST OF THE LEARNING AND DEVELOPMENT HAPPENING IN YOUR ORGANIZATION? (CHECK ONLY ONE) 1. L&D leaders 2. Business leaders 3. Line managers 4. Workers 5. Someone else (use the chat box) +
  12. 12. LEARNING & DEVELOPMENT IS SOMEONE’S JOB AND EVERYONE’S Source: Degreed, How the Workforce Learns in 2016, 1/2016 21% 28% 43% 47% 23% 55% 69% L&D or HR department Employer's LMS Browse specific resources Search the Internet External network Peers at work Boss or mentor WORKERS GET GUIDANCE FROM PEOPLE, TECHNOLOGY AND L&D +
  13. 13. SMARTER CLOS ARE ALREADY INVESTING TO MANAGE LESS AND EMPOWER MORE Source: Bersin by Deloitte, 2015 Corporate Learning Factbook, 6/2015 -20% +29% +13% +90% Less training via ILT, vILT or e-learning More learning via on-the-job experiences More learning via collaborating and coaching More learning via on-demand resources HIGHER-IMPACT L&D ORGANIZATIONS DELIVER... +
  14. 14. INTEL DIRECTOR OF DIGITAL PLATFORMS, TIM QUINLAN I want something that will seriously complement, or compete with, a Google search because that's the learning experience… “ + Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016
  15. 15. CATERPILLAR IS LEADING L&D DIFFERENTLY THESE DAYS Caterpillar still needs traditional L&D. But you are also looking to enable more self-serve and peer-to-peer learning. So how is CAT’s Global Dealer Learning team rebalancing people, time and money to manage less and empower more? +
  16. 16. HOW TO RE-WIRE LEARNING AND DEVELOPMENT FOR DEMOCRACY +
  17. 17. AUDIENCE POLL: QUESTION #3 HOW MANY DIFFERENT RESOURCES DO YOU THINK A TYPICAL WORKER IN YOUR ORGANIZATION USED FOR THEIR PROFESSIONAL DEVELOPMENT THIS YEAR? (CHECK ONE) 1. 0 2. 1 to 5 3. 6 to 10 4. 11 to 20 5. 20+ +
  18. 18. TODAY’S WORKFORCE DEMANDS FRICTION-FREE L&D Source: Degreed, How the Workforce Learns in 2016, 1/2016 Worker Expertise Not enough time for L&D offerings Not enough guidance or direction Not enough recognition or reward -47 NPS -62 NPS -71 NPS OBSTACLE #1 OBSTACLE #2 OBSTACLE #3 +
  19. 19. INTEGRATE EVERYTHING PEOPLE NEED TO LEARN, WHEREVER IT’S FROM Firewall LMS Document Management & Collaboration Enterprise Social Network Video Training System Skillsoft Harvard Manage Mentor Cross Knowledge getAbstract Safari Open Sesame Udemy Pluralsight …and more User Generated Content YouTube TED Microsoft Virtual Academy Coursera edX Udacity NovoEd IDEO U General Assembly The Economist The Wall Street Journal Pocket Feedly Stack Overflow ...and more (much more) L&D/HR SYSTEMS PAID CONTENT OPEN RESOURCES Source: Degreed, Democratizing Learning and Development, 12/2016 + + +
  20. 20. ATLASSIAN CLO, SAM HAIDER It is the age of APIs... We can now strategically choose the value that we want to bring together and connect it via APIs. “ Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016 +
  21. 21. CATERPILLAR IS INVESTING DIFFERENTLY IN L&D NOW New content and tools can make L&D faster, cheaper and more agile – and also make some new things possible. So how are you and your team re-building the learning ecosystem for Caterpillar’s Global Dealer Network? +
  22. 22. CATERPILLAR’S NEW LEARNING ECOSYSTEM Caterpillar is rebuilding its global dealer learning ecosystem to empower personal and professional development. Source: Caterpillar, Global Dealer Learning Ecosystem, 10/2015 +
  23. 23. TOWARD A MORE PERFECT UNION… OF L&D, MANAGERS AND WORKERS +
  24. 24. AUDIENCE POLL: QUESTION #4 WHICH ROLES IN YOUR L&D ORGANIZATION DO YOU THINK WILL CHANGE OR EVOLVE MOST OVER THE NEXT FEW YEARS? (CHECK ALL THAT APPLY) 1. CLOs 2. Learning consultants / program managers 3. Designers / developers 4. Trainers / facilitators 5. Technology / LMS managers +
  25. 25. NEW CONTENT, TOOLS AND TECHNOLOGY DON’T CHANGE L&D – PEOPLE DO New mindsets & priorities New practices & processes New roles & capabilities New tools & technology + + + Source: Degreed, Democratizing Learning and Development, 12/2016 +
  26. 26. THINKING, LEADING AND WORKING DIFFERENT REQUIRES NEW CAPABILITIES IN L&D LEADING Managing programs Managing portfolios DESIGNING Creating content Curating experiences FACILITATING Training classes Managing communities CONNECTING Administering LMSs Integrating and managing products AND AND AND AND Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016 +
  27. 27. PROCTER & GAMBLE CLO, ANN SCHULTE You are not giving up control to the learners. You are sharing control with the learners. “ Source: Bersin by Deloitte, IMPACT 2016 Conference, 4/2016 +
  28. 28. CATERPILLAR IS MANAGING ITS L&D TEAM DIFFERENTLY Making new approaches to L&D (and new learning technologies) work requires new kinds of L&D professionals. So how are you and your team re-organizing and re-skilling to build the capabilities you need to succeed now? +
  29. 29. QUESTIONS? FOR DEGREED get.degreed.com @degreed FOR TODD todd@degreed.com @toddtauber FOR MIKE miller_michael_w@cat.com @mmiller206 +

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