SlideShare a Scribd company logo
1 of 43
dealing with  difficult  people
dealing with  difficult  people
fellow negotiator policy geek blogger
my point: have a  goal three  challenges be a  model
[object Object]
[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
[object Object],© 2003 The New Yorker Collection from cartoonbank.com. All Rights Reserved.
[object Object],[object Object]
[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object]
[object Object]
[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
SHARE ASK SHARE ASK SHARE ASK My Conclusions My Interpretations Their Interpretations Data I noticed Data they noticed DATA POOL Their Conclusions From Argyris & Schon Courtesy of Common Outlook Consulting
[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
David Eaves david@eaves.ca  www.eaves.ca   This work is copyrighted using Creative Commons Attribution 2.5  You may share and remix this work on the condition that you attribute the work to its original author.

More Related Content

Viewers also liked

Transformation to agile.
Transformation to agile.Transformation to agile.
Transformation to agile.STX Next
 
STX Next - Meet Us
STX Next - Meet UsSTX Next - Meet Us
STX Next - Meet UsSTX Next
 
What scrum masters and product owners should know about software quality and ...
What scrum masters and product owners should know about software quality and ...What scrum masters and product owners should know about software quality and ...
What scrum masters and product owners should know about software quality and ...STX Next
 
Group Process by Example - a PO’s and SM’s perspective
Group Process by Example - a PO’s and SM’s perspectiveGroup Process by Example - a PO’s and SM’s perspective
Group Process by Example - a PO’s and SM’s perspectiveSTX Next
 
Scrum Master - Breakout session.
Scrum Master - Breakout session.Scrum Master - Breakout session.
Scrum Master - Breakout session.STX Next
 

Viewers also liked (6)

Group communication
Group communicationGroup communication
Group communication
 
Transformation to agile.
Transformation to agile.Transformation to agile.
Transformation to agile.
 
STX Next - Meet Us
STX Next - Meet UsSTX Next - Meet Us
STX Next - Meet Us
 
What scrum masters and product owners should know about software quality and ...
What scrum masters and product owners should know about software quality and ...What scrum masters and product owners should know about software quality and ...
What scrum masters and product owners should know about software quality and ...
 
Group Process by Example - a PO’s and SM’s perspective
Group Process by Example - a PO’s and SM’s perspectiveGroup Process by Example - a PO’s and SM’s perspective
Group Process by Example - a PO’s and SM’s perspective
 
Scrum Master - Breakout session.
Scrum Master - Breakout session.Scrum Master - Breakout session.
Scrum Master - Breakout session.
 

Similar to Dealing with Difficult Blog Comments

Communication Hacks: Strategies for fostering collaboration and dealing with ...
Communication Hacks: Strategies for fostering collaboration and dealing with ...Communication Hacks: Strategies for fostering collaboration and dealing with ...
Communication Hacks: Strategies for fostering collaboration and dealing with ...All Things Open
 
Employed Social Mindsets & Counselling
Employed Social Mindsets & CounsellingEmployed Social Mindsets & Counselling
Employed Social Mindsets & CounsellingElizabeth70Harris
 
diversity+inclusion=innovation (tscpa)
diversity+inclusion=innovation (tscpa)diversity+inclusion=innovation (tscpa)
diversity+inclusion=innovation (tscpa)Joe Gerstandt
 
Inter Generational Cohesion Workshop
Inter Generational Cohesion WorkshopInter Generational Cohesion Workshop
Inter Generational Cohesion WorkshopStephen Remedios
 
RESET! what diversity and inclusion mean today
RESET! what diversity and inclusion mean todayRESET! what diversity and inclusion mean today
RESET! what diversity and inclusion mean todayJoe Gerstandt
 
diversity & inclusion (NAHRO 2011)
diversity & inclusion (NAHRO 2011)diversity & inclusion (NAHRO 2011)
diversity & inclusion (NAHRO 2011)Joe Gerstandt
 
Domestic Violence Therapist Guide
Domestic Violence Therapist GuideDomestic Violence Therapist Guide
Domestic Violence Therapist GuideRod Minaker
 
The Future of Diversity and Inclusion: 4 Next Practices (2014 Bahamas HRDA Co...
The Future of Diversity and Inclusion: 4 Next Practices (2014 Bahamas HRDA Co...The Future of Diversity and Inclusion: 4 Next Practices (2014 Bahamas HRDA Co...
The Future of Diversity and Inclusion: 4 Next Practices (2014 Bahamas HRDA Co...Joe Gerstandt
 
No. Great Minds do Not Think Alike (CalSAE 2011)
No. Great Minds do Not Think Alike (CalSAE 2011)No. Great Minds do Not Think Alike (CalSAE 2011)
No. Great Minds do Not Think Alike (CalSAE 2011)Joe Gerstandt
 
How (Un)Ethical Are YouMost of us believe that we are ethi
How (Un)Ethical Are YouMost of us believe that we are ethiHow (Un)Ethical Are YouMost of us believe that we are ethi
How (Un)Ethical Are YouMost of us believe that we are ethiLizbethQuinonez813
 
2.1 social media awareness
2.1 social media awareness2.1 social media awareness
2.1 social media awarenessMentorIT
 
RESET! what diversity and inclusion mean today (2011 PHWC))
RESET! what diversity and inclusion mean today (2011 PHWC))RESET! what diversity and inclusion mean today (2011 PHWC))
RESET! what diversity and inclusion mean today (2011 PHWC))Joe Gerstandt
 

Similar to Dealing with Difficult Blog Comments (20)

Communication Hacks: Strategies for fostering collaboration and dealing with ...
Communication Hacks: Strategies for fostering collaboration and dealing with ...Communication Hacks: Strategies for fostering collaboration and dealing with ...
Communication Hacks: Strategies for fostering collaboration and dealing with ...
 
Employed Social Mindsets & Counselling
Employed Social Mindsets & CounsellingEmployed Social Mindsets & Counselling
Employed Social Mindsets & Counselling
 
diversity+inclusion=innovation (tscpa)
diversity+inclusion=innovation (tscpa)diversity+inclusion=innovation (tscpa)
diversity+inclusion=innovation (tscpa)
 
Truth or myth 4
Truth or myth 4Truth or myth 4
Truth or myth 4
 
Inter Generational Cohesion Workshop
Inter Generational Cohesion WorkshopInter Generational Cohesion Workshop
Inter Generational Cohesion Workshop
 
Life Skill UNIT 3
Life Skill UNIT 3Life Skill UNIT 3
Life Skill UNIT 3
 
RESET! what diversity and inclusion mean today
RESET! what diversity and inclusion mean todayRESET! what diversity and inclusion mean today
RESET! what diversity and inclusion mean today
 
Dean r berry Art of Persuasion and Influence
Dean r berry Art of Persuasion and InfluenceDean r berry Art of Persuasion and Influence
Dean r berry Art of Persuasion and Influence
 
Dean r berry the art of persusion and influence revised 6 6-18
Dean r berry the art of persusion and influence revised 6 6-18Dean r berry the art of persusion and influence revised 6 6-18
Dean r berry the art of persusion and influence revised 6 6-18
 
Dean r berry the art of persusion and influence
Dean r berry the art of persusion and influenceDean r berry the art of persusion and influence
Dean r berry the art of persusion and influence
 
How to win at work
How to win at workHow to win at work
How to win at work
 
diversity & inclusion (NAHRO 2011)
diversity & inclusion (NAHRO 2011)diversity & inclusion (NAHRO 2011)
diversity & inclusion (NAHRO 2011)
 
10 things communicators don’t know about experts (& vice versa)
10 things communicators don’t know about experts (& vice versa)10 things communicators don’t know about experts (& vice versa)
10 things communicators don’t know about experts (& vice versa)
 
Domestic Violence Therapist Guide
Domestic Violence Therapist GuideDomestic Violence Therapist Guide
Domestic Violence Therapist Guide
 
Human @ work
Human @ workHuman @ work
Human @ work
 
The Future of Diversity and Inclusion: 4 Next Practices (2014 Bahamas HRDA Co...
The Future of Diversity and Inclusion: 4 Next Practices (2014 Bahamas HRDA Co...The Future of Diversity and Inclusion: 4 Next Practices (2014 Bahamas HRDA Co...
The Future of Diversity and Inclusion: 4 Next Practices (2014 Bahamas HRDA Co...
 
No. Great Minds do Not Think Alike (CalSAE 2011)
No. Great Minds do Not Think Alike (CalSAE 2011)No. Great Minds do Not Think Alike (CalSAE 2011)
No. Great Minds do Not Think Alike (CalSAE 2011)
 
How (Un)Ethical Are YouMost of us believe that we are ethi
How (Un)Ethical Are YouMost of us believe that we are ethiHow (Un)Ethical Are YouMost of us believe that we are ethi
How (Un)Ethical Are YouMost of us believe that we are ethi
 
2.1 social media awareness
2.1 social media awareness2.1 social media awareness
2.1 social media awareness
 
RESET! what diversity and inclusion mean today (2011 PHWC))
RESET! what diversity and inclusion mean today (2011 PHWC))RESET! what diversity and inclusion mean today (2011 PHWC))
RESET! what diversity and inclusion mean today (2011 PHWC))
 

More from David Eaves

What’s our stack: process, technology, community and ideas for the future of RTI
What’s our stack: process, technology, community and ideas for the future of RTIWhat’s our stack: process, technology, community and ideas for the future of RTI
What’s our stack: process, technology, community and ideas for the future of RTIDavid Eaves
 
Just a Click Away 2011 Keynote
Just a Click Away 2011 KeynoteJust a Click Away 2011 Keynote
Just a Click Away 2011 KeynoteDavid Eaves
 
Innovation and Disruption in the Real Estate Industry by David Eaves
Innovation and Disruption in the Real Estate Industry by David EavesInnovation and Disruption in the Real Estate Industry by David Eaves
Innovation and Disruption in the Real Estate Industry by David EavesDavid Eaves
 
Open Data is Old: Gov 2.0 expo ignite talk
Open Data is Old: Gov 2.0 expo ignite talkOpen Data is Old: Gov 2.0 expo ignite talk
Open Data is Old: Gov 2.0 expo ignite talkDavid Eaves
 
Making the Army of Awesome more Awesome (Mozilla Summit ignite)
Making the Army of Awesome more Awesome (Mozilla Summit ignite)Making the Army of Awesome more Awesome (Mozilla Summit ignite)
Making the Army of Awesome more Awesome (Mozilla Summit ignite)David Eaves
 
Open Government: Toronto Innovation Summit
Open Government: Toronto Innovation SummitOpen Government: Toronto Innovation Summit
Open Government: Toronto Innovation SummitDavid Eaves
 
Government Transparency In A Digital Age
Government Transparency In A Digital AgeGovernment Transparency In A Digital Age
Government Transparency In A Digital AgeDavid Eaves
 
Creating a City That Thinks like the Web (Vancouver Remix)
Creating a City That Thinks like the Web (Vancouver Remix)Creating a City That Thinks like the Web (Vancouver Remix)
Creating a City That Thinks like the Web (Vancouver Remix)David Eaves
 
A City The Thinks Like The Web
A City The Thinks Like The WebA City The Thinks Like The Web
A City The Thinks Like The WebDavid Eaves
 
Community Management Presentation
Community Management PresentationCommunity Management Presentation
Community Management PresentationDavid Eaves
 

More from David Eaves (10)

What’s our stack: process, technology, community and ideas for the future of RTI
What’s our stack: process, technology, community and ideas for the future of RTIWhat’s our stack: process, technology, community and ideas for the future of RTI
What’s our stack: process, technology, community and ideas for the future of RTI
 
Just a Click Away 2011 Keynote
Just a Click Away 2011 KeynoteJust a Click Away 2011 Keynote
Just a Click Away 2011 Keynote
 
Innovation and Disruption in the Real Estate Industry by David Eaves
Innovation and Disruption in the Real Estate Industry by David EavesInnovation and Disruption in the Real Estate Industry by David Eaves
Innovation and Disruption in the Real Estate Industry by David Eaves
 
Open Data is Old: Gov 2.0 expo ignite talk
Open Data is Old: Gov 2.0 expo ignite talkOpen Data is Old: Gov 2.0 expo ignite talk
Open Data is Old: Gov 2.0 expo ignite talk
 
Making the Army of Awesome more Awesome (Mozilla Summit ignite)
Making the Army of Awesome more Awesome (Mozilla Summit ignite)Making the Army of Awesome more Awesome (Mozilla Summit ignite)
Making the Army of Awesome more Awesome (Mozilla Summit ignite)
 
Open Government: Toronto Innovation Summit
Open Government: Toronto Innovation SummitOpen Government: Toronto Innovation Summit
Open Government: Toronto Innovation Summit
 
Government Transparency In A Digital Age
Government Transparency In A Digital AgeGovernment Transparency In A Digital Age
Government Transparency In A Digital Age
 
Creating a City That Thinks like the Web (Vancouver Remix)
Creating a City That Thinks like the Web (Vancouver Remix)Creating a City That Thinks like the Web (Vancouver Remix)
Creating a City That Thinks like the Web (Vancouver Remix)
 
A City The Thinks Like The Web
A City The Thinks Like The WebA City The Thinks Like The Web
A City The Thinks Like The Web
 
Community Management Presentation
Community Management PresentationCommunity Management Presentation
Community Management Presentation
 

Recently uploaded

Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?Mattias Andersson
 
Digital Identity is Under Attack: FIDO Paris Seminar.pptx
Digital Identity is Under Attack: FIDO Paris Seminar.pptxDigital Identity is Under Attack: FIDO Paris Seminar.pptx
Digital Identity is Under Attack: FIDO Paris Seminar.pptxLoriGlavin3
 
Nell’iperspazio con Rocket: il Framework Web di Rust!
Nell’iperspazio con Rocket: il Framework Web di Rust!Nell’iperspazio con Rocket: il Framework Web di Rust!
Nell’iperspazio con Rocket: il Framework Web di Rust!Commit University
 
TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024Lonnie McRorey
 
How AI, OpenAI, and ChatGPT impact business and software.
How AI, OpenAI, and ChatGPT impact business and software.How AI, OpenAI, and ChatGPT impact business and software.
How AI, OpenAI, and ChatGPT impact business and software.Curtis Poe
 
What's New in Teams Calling, Meetings and Devices March 2024
What's New in Teams Calling, Meetings and Devices March 2024What's New in Teams Calling, Meetings and Devices March 2024
What's New in Teams Calling, Meetings and Devices March 2024Stephanie Beckett
 
Unraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdfUnraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdfAlex Barbosa Coqueiro
 
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptxThe Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptxLoriGlavin3
 
DSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine TuningDSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine TuningLars Bell
 
From Family Reminiscence to Scholarly Archive .
From Family Reminiscence to Scholarly Archive .From Family Reminiscence to Scholarly Archive .
From Family Reminiscence to Scholarly Archive .Alan Dix
 
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024BookNet Canada
 
What is DBT - The Ultimate Data Build Tool.pdf
What is DBT - The Ultimate Data Build Tool.pdfWhat is DBT - The Ultimate Data Build Tool.pdf
What is DBT - The Ultimate Data Build Tool.pdfMounikaPolabathina
 
Gen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdfGen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdfAddepto
 
Generative AI for Technical Writer or Information Developers
Generative AI for Technical Writer or Information DevelopersGenerative AI for Technical Writer or Information Developers
Generative AI for Technical Writer or Information DevelopersRaghuram Pandurangan
 
How to write a Business Continuity Plan
How to write a Business Continuity PlanHow to write a Business Continuity Plan
How to write a Business Continuity PlanDatabarracks
 
WordPress Websites for Engineers: Elevate Your Brand
WordPress Websites for Engineers: Elevate Your BrandWordPress Websites for Engineers: Elevate Your Brand
WordPress Websites for Engineers: Elevate Your Brandgvaughan
 
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptx
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptxPasskey Providers and Enabling Portability: FIDO Paris Seminar.pptx
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptxLoriGlavin3
 
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024BookNet Canada
 
The Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and ConsThe Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and ConsPixlogix Infotech
 

Recently uploaded (20)

Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?
 
DMCC Future of Trade Web3 - Special Edition
DMCC Future of Trade Web3 - Special EditionDMCC Future of Trade Web3 - Special Edition
DMCC Future of Trade Web3 - Special Edition
 
Digital Identity is Under Attack: FIDO Paris Seminar.pptx
Digital Identity is Under Attack: FIDO Paris Seminar.pptxDigital Identity is Under Attack: FIDO Paris Seminar.pptx
Digital Identity is Under Attack: FIDO Paris Seminar.pptx
 
Nell’iperspazio con Rocket: il Framework Web di Rust!
Nell’iperspazio con Rocket: il Framework Web di Rust!Nell’iperspazio con Rocket: il Framework Web di Rust!
Nell’iperspazio con Rocket: il Framework Web di Rust!
 
TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024
 
How AI, OpenAI, and ChatGPT impact business and software.
How AI, OpenAI, and ChatGPT impact business and software.How AI, OpenAI, and ChatGPT impact business and software.
How AI, OpenAI, and ChatGPT impact business and software.
 
What's New in Teams Calling, Meetings and Devices March 2024
What's New in Teams Calling, Meetings and Devices March 2024What's New in Teams Calling, Meetings and Devices March 2024
What's New in Teams Calling, Meetings and Devices March 2024
 
Unraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdfUnraveling Multimodality with Large Language Models.pdf
Unraveling Multimodality with Large Language Models.pdf
 
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptxThe Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
 
DSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine TuningDSPy a system for AI to Write Prompts and Do Fine Tuning
DSPy a system for AI to Write Prompts and Do Fine Tuning
 
From Family Reminiscence to Scholarly Archive .
From Family Reminiscence to Scholarly Archive .From Family Reminiscence to Scholarly Archive .
From Family Reminiscence to Scholarly Archive .
 
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
 
What is DBT - The Ultimate Data Build Tool.pdf
What is DBT - The Ultimate Data Build Tool.pdfWhat is DBT - The Ultimate Data Build Tool.pdf
What is DBT - The Ultimate Data Build Tool.pdf
 
Gen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdfGen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdf
 
Generative AI for Technical Writer or Information Developers
Generative AI for Technical Writer or Information DevelopersGenerative AI for Technical Writer or Information Developers
Generative AI for Technical Writer or Information Developers
 
How to write a Business Continuity Plan
How to write a Business Continuity PlanHow to write a Business Continuity Plan
How to write a Business Continuity Plan
 
WordPress Websites for Engineers: Elevate Your Brand
WordPress Websites for Engineers: Elevate Your BrandWordPress Websites for Engineers: Elevate Your Brand
WordPress Websites for Engineers: Elevate Your Brand
 
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptx
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptxPasskey Providers and Enabling Portability: FIDO Paris Seminar.pptx
Passkey Providers and Enabling Portability: FIDO Paris Seminar.pptx
 
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
 
The Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and ConsThe Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and Cons
 

Dealing with Difficult Blog Comments

  • 1. dealing with difficult people
  • 2. dealing with difficult people
  • 4. my point: have a goal three challenges be a model
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34. SHARE ASK SHARE ASK SHARE ASK My Conclusions My Interpretations Their Interpretations Data I noticed Data they noticed DATA POOL Their Conclusions From Argyris & Schon Courtesy of Common Outlook Consulting
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43. David Eaves david@eaves.ca www.eaves.ca This work is copyrighted using Creative Commons Attribution 2.5 You may share and remix this work on the condition that you attribute the work to its original author.