Etiquette(non verbal communication) - recipe for success


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Etiquette(non verbal communication) - recipe for success

  1. 1. ETIQUETTE (Non-Verbal Communication)
  2. 2. ETIQUETTE - Introduction Etiquette is a French wordmeaning “Label” or “Ticket It is a practice and formprescribed by social conventionor by an authority. It is the way we present ourselves to others, being comfortable and making others comfortable.
  4. 4. IMPORTANCE OF BUSINESS ETIQUETTEDetermines success orfailures of a business.For maintaining goodrelationship with clients,customers and employees.
  5. 5. MAINTAINING BUSINESS ETIQUETTETreat each other withrespect, irrespectiveof their position.Let others know thatyou appreciate theirwork and what they do.Respect other’s time andbe punctual.
  6. 6. Dressing – An Important AspectMen have to appearimpeccably groomed, so thatthey look respectful.Women have to dressappropriately, so that they donot give any wrongimpression.
  7. 7. MEETING AND GREETINGA man is always introduced to awoman first.Highest person of the rank ismentioned first.Always mention yourname.Greet with a smile.
  8. 8. PROPER HANDSHAKEFirm, for at least 4 seconds.Maintain a good eyecontact.Release after 4seconds even if theintroduction continues.
  9. 9. COMMUNICATE EFFECTIVELYEffective communicationenhances productivity.The success for everyrelation lies in effectivecommunication.
  10. 10. MEETING ETIQUETTESInteract and know othersinformally before themeeting.Be Punctual.Prepare in advance.Pay attention andparticipate.
  11. 11. INTERVIEWING ETIQUETTE•Fill the application completely andcorrectly.•Do not use Mono-syllables for answers.•Positive attitude andbehavior.•Presentable appearance.
  12. 12. CONCLUSIONWithout Etiquette’s, you are bound to face a lot of obstacles on the path to success.“There is no accomplishment so easy to acquire as politeness and none more profitable” --GEORGE BERNARD SHAW
  13. 13. Thank You