Etiquette(non verbal communication) - recipe for success
ETIQUETTE (Non-Verbal Communication)
ETIQUETTE - Introduction Etiquette is a French wordmeaning “Label” or “Ticket It is a practice and formprescribed by social conventionor by an authority. It is the way we present ourselves to others, being comfortable and making others comfortable.
IMPORTANCE OF BUSINESS ETIQUETTEDetermines success orfailures of a business.For maintaining goodrelationship with clients,customers and employees.
MAINTAINING BUSINESS ETIQUETTETreat each other withrespect, irrespectiveof their position.Let others know thatyou appreciate theirwork and what they do.Respect other’s time andbe punctual.
Dressing – An Important AspectMen have to appearimpeccably groomed, so thatthey look respectful.Women have to dressappropriately, so that they donot give any wrongimpression.
MEETING AND GREETINGA man is always introduced to awoman first.Highest person of the rank ismentioned first.Always mention yourname.Greet with a smile.
PROPER HANDSHAKEFirm, for at least 4 seconds.Maintain a good eyecontact.Release after 4seconds even if theintroduction continues.
COMMUNICATE EFFECTIVELYEffective communicationenhances productivity.The success for everyrelation lies in effectivecommunication.
MEETING ETIQUETTESInteract and know othersinformally before themeeting.Be Punctual.Prepare in advance.Pay attention andparticipate.
INTERVIEWING ETIQUETTE•Fill the application completely andcorrectly.•Do not use Mono-syllables for answers.•Positive attitude andbehavior.•Presentable appearance.
CONCLUSIONWithout Etiquette’s, you are bound to face a lot of obstacles on the path to success.“There is no accomplishment so easy to acquire as politeness and none more profitable” --GEORGE BERNARD SHAW