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Mitel - Simply Communicating
The Mitel Story & Roadmap
Ian Bevington - Propositions Marketing
SPONSORED BY
MITEL - WHAT WE DO
IN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICE
Business Communications
Managing
Cost
BUSINESS CHALLENGES
Profitable
Growth
Reduce
Risk
Employ the
Best People
Customer
Experience
GOVERNMENT
RETA...
The CIO Squeeze
CIO SQUEEZE
IT Waterfront
continues to
expand
Investment as
a proportion
of revenue is
falling
Significant...
Utility Applications
Specialist Applications
FITS WITH YOUR IT STRATEGY
IN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICE
IT F...
THE MITEL PORTFOLIO
MiVoice
Mobile Working
“Any location, Any device”
Innovative desktop devices
Reliable
easily managed
voice platform
500+ v...
MiCollab
Video Conferencing
Voice
Application & Desktop Sharing
Instant messaging
For desktops …. tablets…. smartphones …....
MiContact Center
Communicate with
customers in a
media of their choice
Voice
Email
Web chat
Fax
Social Media
In the office...
Single cloud ready
software stream
Traditional
Public Cloud
Industry Standard Server
Turnkey VMware
Private Cloud
DEPLOYME...
Mitel - Simply Communicating
Whats New?
SPONSORED BY
MiVoice – What’s New?
MiVoice Business (MCD Rel 6.0) Jan 2013
• Customer design change requests
• Management improvements ...
MiCollab – What’s New?
MiCollab Client for Android Jan 2013
• Softphone Client
• Instant Messaging
• Dynamic Presence
MiCo...
MiCollab Cloud Services Integration
• Google integration June 2013
• Office 365 integration September 2013
• SFDC Target =...
Vidyo Target = Q3 2013
• Scalable HD Software based video solution
• Large meeting rooms, desktop & mobile devices
• Works...
MiContact Center – What’s New?
MiContact Center - Visual Workflow Enhancements
• IVR: Outbound call flows (call number, pl...
MiContact Center – What’s Coming?
MiContact Center – Unified Multichannel Queue Sept 2013
• View all interactions in a sin...
SUMMARY
Flexible Deployment Choices
with a Single Software Stream
Simply Communicating
Anywhere, any device, leverage exis...
THANK YOU
Ian Bevington
Propositions Marketing
Ian_bevington@mitel.com
www.twitter.com/bevingtoni
www.mitel.tv
The informa...
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Mitelstory+roadmap

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Mitelstory+roadmap

  1. 1. Mitel - Simply Communicating The Mitel Story & Roadmap Ian Bevington - Propositions Marketing SPONSORED BY
  2. 2. MITEL - WHAT WE DO IN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICE Business Communications
  3. 3. Managing Cost BUSINESS CHALLENGES Profitable Growth Reduce Risk Employ the Best People Customer Experience GOVERNMENT RETAIL EDUCATION PROFESSIONAL SERVICES HEALTHCARE HOUSING FINANCIAL SERVICES HOSPITALITY MANUFACTURING TRANSPORT MEDIA
  4. 4. The CIO Squeeze CIO SQUEEZE IT Waterfront continues to expand Investment as a proportion of revenue is falling Significant communities underserved by IT Inversion of IT (Tech Savvy employees better served at home) Bring (or chose) Your Own Device Traditional IT model is not sustainable
  5. 5. Utility Applications Specialist Applications FITS WITH YOUR IT STRATEGY IN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICE IT FRAMEWORKS
  6. 6. THE MITEL PORTFOLIO
  7. 7. MiVoice Mobile Working “Any location, Any device” Innovative desktop devices Reliable easily managed voice platform 500+ voice features Industry leading call control software Feature phones Wireless phones Consoles Audio Units Video Units Specialist devices Resiliency and redundancy options Web based administration Active directory integration Role based templates Network tolerant / managed QoS iOS Android BlackBerry Windows Hunt groups / Pick up groups Manager / Secretary working Single Number Identity Recorded Announcements Voice Mail Music on Hold Route selection Hospitality ACD
  8. 8. MiCollab Video Conferencing Voice Application & Desktop Sharing Instant messaging For desktops …. tablets…. smartphones …. Audio, Video & Web Conferencing Corporate Directory with Presence Location Connectivity Calendar Unified Messaging Speech Enabled Attendant
  9. 9. MiContact Center Communicate with customers in a media of their choice Voice Email Web chat Fax Social Media In the office …. at home …. or mobile Productivity management Real time reporting Historical reporting Interactive Queue Scheduling Structured call handling Business Process Integration Compliance Mass Outbound Notification
  10. 10. Single cloud ready software stream Traditional Public Cloud Industry Standard Server Turnkey VMware Private Cloud DEPLOYMENT FREEDOM Single Cloud Ready Software Stream No Change in end user behavior
  11. 11. Mitel - Simply Communicating Whats New? SPONSORED BY
  12. 12. MiVoice – What’s New? MiVoice Business (MCD Rel 6.0) Jan 2013 • Customer design change requests • Management improvements to improve TCO • Simple twinning with mid call features • Location based services • Improvements to centralized voicemail MiVoice Conference Unit / Video Unit June 2013 • Web browser with multimedia support • Bandwidth management improvements • Collaboration + video filmstrip MiVoice Business (MCD Rel 7.0) Target = Spring 2014 • Installation & support improvements • SDS enhancements • Contact Center feature enhancements • Meet-me conferencing
  13. 13. MiCollab – What’s New? MiCollab Client for Android Jan 2013 • Softphone Client • Instant Messaging • Dynamic Presence MiCollab Client for iOS Jan 2013 • Softphone Client • Instant Messaging • Dynamic Presence MiCollab Client for windows desktop Jan 2013 • SIP for video interworking • Teamwork mode • Hotdesk login MiCollab Client June 2013 • Contact Management & Click to Call • Visual Voicemail • RSS feeds • Available FoC with option to upgrade to Instant Messaging & Presence
  14. 14. MiCollab Cloud Services Integration • Google integration June 2013 • Office 365 integration September 2013 • SFDC Target = Q4 2013 MiCollab Web Portal Client Enhancements June 2013 • Supported on any browser / desktop and mobile device • Corporate Directory / Click to Call • Dynamic Status / Advisory Messages • In-call features – transfer / hold / end-call • Instant Messaging • Visual Voicemail MiCollab – What’s New? MiCollab Audio, Video & Web Conferencing June 2013 • Bi-directional audio via windows client • Listen only via web browser for webcasts • SIP video support for interworking • Identify audio only participants using PIN • Conference lock with announcement
  15. 15. Vidyo Target = Q3 2013 • Scalable HD Software based video solution • Large meeting rooms, desktop & mobile devices • Works with MiCollab Client • MiCollab Video Unit (UC360) interworking MiCollab – What’s New? MiVoice for Lync June 2013 • Mitel client plug in for Microsoft Lync users • Reliable, feature rich telephony • Desktop integration with Microsoft Lync MiCollab Client for Android / iOS Target = Q4 2013 • SIP Video Client
  16. 16. MiContact Center – What’s New? MiContact Center - Visual Workflow Enhancements • IVR: Outbound call flows (call number, play message, respond) MiContact Center Desktop Virtualisation (View 5.x) • Virtual agent desktop includes softphone • Supervisor client can run on „any‟ device MiVoice Business – Force Transfer on hang up • Post call surveying in conjunction with Virtual Workflow Manager MiContact Center – Social Media Integration CC SP2.0 • Capture information from social media sites about your business • Analyse and prioritize responses • Monitor social media trends
  17. 17. MiContact Center – What’s Coming? MiContact Center – Unified Multichannel Queue Sept 2013 • View all interactions in a single unified visual interface • Support pull & push interactions based on business rules • Reporting & monitoring by media • Client history repository search MiContact Center –Web Enhancements Sept 2013 • New “contact Us” tab, • Secure chat support hosted on mitel server. • Wait times deliver an improved customer experience MiContact Center – Integration with MiCollab Client Sept 2013 • Agent action client to deliver a multimedia agent desktop experience • Handle multiple interactions simultaneously • Agent presence control to join / leave groups • Phone control (answer, hold, hang up etc) MiContact Center – Email independence Sept 2013 • Microsoft Exchange 2007/2010/2013 • Office 365 via exchange online • Gmail via Google apps
  18. 18. SUMMARY Flexible Deployment Choices with a Single Software Stream Simply Communicating Anywhere, any device, leverage existing skillsets Recognized as a Technology Leader By Frost & Sullivan, Forrester and other leading analyts
  19. 19. THANK YOU Ian Bevington Propositions Marketing Ian_bevington@mitel.com www.twitter.com/bevingtoni www.mitel.tv The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel® and is intended solely for Mitel employees and members of Mitel‟s reseller channel. If you are not a Mitel employee or a Mitel authorized PARTNER, you are not the intended recipient of this information and are not invited to the conference, and cannot participate in or listen to and/or view the presentation. Please delete or return any related material. Mitel will enforce its rights to protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you or your company.

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