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The Battle for Customer Mindshare and Preference

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A quick look at section 2 from Beyond the Sales Process, as described by authors Dave Stein and Steve Andersen.

For the full archive, go to http://topsalesworld.com/topsalesacademy/registration/

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The Battle for Customer Mindshare and Preference

  1. 1. © 2016 – Beyond the Sales Process, LLC BeyondTheSalesProcess.com The Battle for Mindshare and Preference: How Today’s Top Performers Win in a Customer-Driven World Steve Andersen & Dave Stein April 2016 To listen to the archive of this webinar, register here: http://topsalesworld.com/topsalesacademy/registration/
  2. 2. © 2016 – Beyond the Sales Process, LLC BeyondTheSalesProcess.com The Battle for Mindshare and Preference • The Situation – 2% • The Reality – Engaging too late • The Problem – Trying to capture mindshare and preference only when your customer is buying—elusive • The Opportunity – Go beyond the sales process…and engage effectively with your customers before, during and after each sale .
  3. 3. © 2016 – Beyond the Sales Process, LLC BeyondTheSalesProcess.com Before the Sale 1. Research the Organization 2. Explore the Possibilities 3. Vision the Success 4. Elevate the Conversation During the Sale 5. Discover the Drivers 6. Align the Teams 7. Position the Fit 8. Differentiate the Value After the Sale 9. Realize the Value 10. Validate the Impact 11. Adapt the Approach 12. Expand the Relationship The Opportunity to Go Beyond BEYOND THE SALES PROCESS 12Proven Strategies for a Customer-Driven World
  4. 4. © 2016 – Beyond the Sales Process, LLC BeyondTheSalesProcess.com Before the Sale 1. Research the Organization 2. Explore the Possibilities 3. Vision the Success 4. Elevate the Conversation During the Sale 5. Discover the Drivers 6. Align the Teams 7. Position the Fit 8. Differentiate the Value After the Sale 9. Realize the Value 10. Validate the Impact 11. Adapt the Approach 12. Expand the Relationship Driving Success…During the Sale BEYOND THE SALES PROCESS 12Proven Strategies for a Customer-Driven World
  5. 5. © 2016 – Beyond the Sales Process, LLC BeyondTheSalesProcess.com Driving Success…During the Sale Strategy 5: Discover the Drivers – Understanding what matters most to your customer • External Drivers • Business Objectives • Internal Challenges • Success Criteria – Asking value-focused questions • Not through the lens of your product or service • The focus is on value to your customer – Establishing credibility and building trust • What they care about vs. what’s most important to you – Data  Information  Insight  Actionable Awareness • What will you do with what you now know? .
  6. 6. © 2016 – Beyond the Sales Process, LLC BeyondTheSalesProcess.com Driving Success…During the Sale Strategy 6: Align the Teams – Relationships matter/just ask customers (we did) • Vendor  Preferred Supplier  Planning Partner  Trusted Advisor – Dimensions • Relationships • Solutions • Footprints • Cultures • Business Objectives – Primary goal of external alignment • Developing customer sponsors and supporters – Sometimes the most difficult alignment is internal! .
  7. 7. © 2016 – Beyond the Sales Process, LLC BeyondTheSalesProcess.com Driving Success…During the Sale Strategy 7: Position the Fit – Competing for customer mindshare • You’re either positioning or being positioned – Start with your customer, not with your product – Your effective discovery and alignment, as well as your engagement before the sale, provides the foundation – Core components of positioning • Products • Resources • Expertise • Service • Customer Experience • Brand/Reputation .
  8. 8. © 2016 – Beyond the Sales Process, LLC BeyondTheSalesProcess.com Strategy 7: Position the Fit Testing Your Effectiveness 1. Does your customer perceive that your solution provides a strong fit for their needs and requirements? 2. Do you have, or can you develop, competitive advantage within this opportunity? 3. Does your customer have a vision of a solution, and does that vision include you? 4. Do you have resources available that will enable you and your organization to meet your customer’s requirements and exceed their expectations? 5. Have you developed an effective proposal that will solve your customer’s business problems and deliver real value? 6. Does your customer recognize your solution and business value beyond product features and pricing?
  9. 9. © 2016 – Beyond the Sales Process, LLC BeyondTheSalesProcess.com Driving Success…During the Sale Strategy 8: Differentiate the Value – Competing for customer preference • Impossible to do without first capturing mindshare – Key areas for creating customer preference • The fit of your solution against your customer’s req’ts. • The uniqueness of your business value to your customer • A partnership with your organization – Planning to win is about helping your customer see greater value in what you have to offer – Your value edge creates space: you and your competitor • The difference between the value you propose to deliver to your customer and what your competitor proposes • Without a value edge…there’s risk, commoditization, losses .
  10. 10. © 2016 – Beyond the Sales Process, LLC BeyondTheSalesProcess.com Driving Success…During the Sale Strategy 8: Differentiate the Value – Value articulation and communication A Framework for Communicating Your Unique Value Customer’s External Drivers What external drivers and pressures are impacting your customer’s business? Customer’s Business Objectives What is your customer doing to address their external drivers and pressures? Customer’s Internal Challenges What could prevent your customer from meeting their business objectives? Your Solutions How will you work together with your customer to resolve their internal challenges? Your Advantages How are you different from your competition in resolving these internal challenges? Your Successes Which other customers have you helped resolve similar internal challenges? Your Unique Value How have you created/will you create value to help the Customer achieve their objectives and address their drivers? .
  11. 11. © 2016 – Beyond the Sales Process, LLC BeyondTheSalesProcess.com Strategy 8: Differentiate the Value Testing Your Effectiveness 1. Are you better positioned with your customer’s approvers, decision makers, recommenders, and influencers than your competition? 2. Does your customer believe that you offer a stronger solution fit than your competitors? 3. Have you provided your customer with proof of your ability to create and co-create measurable business value? 4. Have you developed and validated your customer-specific value proposition with your customer? 5. Are your customer sponsors and supporters able to articulate your unique value within their organization? 6. Does your customer’s vision of meeting their objectives align with your value/unique value?
  12. 12. © 2016 – Beyond the Sales Process, LLC BeyondTheSalesProcess.com Before the Sale 1. Research the Organization 2. Explore the Possibilities 3. Vision the Success 4. Elevate the Conversation During the Sale 5. Discover the Drivers 6. Align the Teams 7. Position the Fit 8. Differentiate the Value After the Sale 9. Realize the Value 10. Validate the Impact 11. Adapt the Approach 12. Expand the Relationship Winning in a Customer-Driven World BEYOND THE SALES PROCESS 12Proven Strategies for a Customer-Driven World . Discovery  Alignment  Positioning  Differentiation  Differentiation  Positioning  Alignment  Discovery 
  13. 13. © 2016 – Beyond the Sales Process, LLC BeyondTheSalesProcess.com The Battle for Mindshare and Preference: How Today’s Top Performers Win in a Customer-Driven World Steve Andersen & Dave Stein April 2016

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