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© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Recruiting and Hiring the Amazon Way
“Avoid 10 Common Mistakes”
Dave Schappell, EMEA Startup BD Manager
May 2016
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Questions / Topics to Discuss?
http://buzzkenya.com/wp-content/uploads/2014/02/questions.jpg
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Grew by
80,200 YoY
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
#1 - Not Knowing What Your Company Stands For
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
#2 - Hiring for Skills vs Culture
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
#3 - Not Having a Consistent Process for Everyone
http://www.autotribute.com/38052/understanding-automotive-assembly-lines/
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
#4 - CEO Can't be on Every Loop
http://thumbs.dreamstime.com/x/cloning-machine-businessmen-26788739.jpg
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
#5 - Not Having a Personal Interview Plan
http://www.teacherplanet.com/sites/default/files/daily1.jpg
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
#6 - Not Documenting Your interview/vote
https://www.lsa.umich.edu/UMICH/advising/Home/Academic%20Support/Strategies%20for%20Success/Making%20the%20Most%20of%20Class%20Time/onlinemethod.jpg
https://pixabay.com/static/uploads/photo/2015/09/18/11/17/yes-945356_960_720.jpg
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
#7 - No Questions -- No Job
http://billauxier.com/wp-content/uploads/2014/11/CuriousChild.jpg
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
#8 - Interviewing Too Few Candidates
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
#9 - Not Checking References
http://images.wisegeek.com/pediatrician-checking-childs-reflexes.jpg
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
#10 - Outsourcing recruiting too early
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
10 – Know What You Stand For
9 – Hire for Culture
8 – Develop an Org-wide Process
7 – Scale Beyond the CEO/CTO
6 – Have a Personal Plan
5 – Document Your Vote
4 – Make Sure They’re Curious/Passionate
3 – Interview Lots of Candidates, All at Once
2 – Check References
1 – Own Your Recruiting
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
#11 - Tips on How to Scale Recruiting

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Recruiting and Hiring the Amazon Way -- Avoid Ten Common Recruiting Mistakes

  • 1. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Recruiting and Hiring the Amazon Way “Avoid 10 Common Mistakes” Dave Schappell, EMEA Startup BD Manager May 2016
  • 2. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Questions / Topics to Discuss? http://buzzkenya.com/wp-content/uploads/2014/02/questions.jpg
  • 3. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
  • 4. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Grew by 80,200 YoY
  • 5. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. #1 - Not Knowing What Your Company Stands For
  • 6. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. #2 - Hiring for Skills vs Culture
  • 7. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. #3 - Not Having a Consistent Process for Everyone http://www.autotribute.com/38052/understanding-automotive-assembly-lines/
  • 8. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. #4 - CEO Can't be on Every Loop http://thumbs.dreamstime.com/x/cloning-machine-businessmen-26788739.jpg
  • 9. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. #5 - Not Having a Personal Interview Plan http://www.teacherplanet.com/sites/default/files/daily1.jpg
  • 10. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. #6 - Not Documenting Your interview/vote https://www.lsa.umich.edu/UMICH/advising/Home/Academic%20Support/Strategies%20for%20Success/Making%20the%20Most%20of%20Class%20Time/onlinemethod.jpg https://pixabay.com/static/uploads/photo/2015/09/18/11/17/yes-945356_960_720.jpg
  • 11. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. #7 - No Questions -- No Job http://billauxier.com/wp-content/uploads/2014/11/CuriousChild.jpg
  • 12. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. #8 - Interviewing Too Few Candidates
  • 13. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. #9 - Not Checking References http://images.wisegeek.com/pediatrician-checking-childs-reflexes.jpg
  • 14. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. #10 - Outsourcing recruiting too early
  • 15. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. 10 – Know What You Stand For 9 – Hire for Culture 8 – Develop an Org-wide Process 7 – Scale Beyond the CEO/CTO 6 – Have a Personal Plan 5 – Document Your Vote 4 – Make Sure They’re Curious/Passionate 3 – Interview Lots of Candidates, All at Once 2 – Check References 1 – Own Your Recruiting
  • 16. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved. #11 - Tips on How to Scale Recruiting

Editor's Notes

  1. How many of you have made recruiting mistakes? Any specific topics you’d like to make sure we cover (from Amazon perspective)?
  2. Dave Schappell - employee #996 from '98-'04.  Started TeachStreet and acquihired to Amazon in '12.  Now manage Startup BD across EMEA.  100s of interviews over years; hired >50 over 10+ years;  am a much better interviewer now; at one point I was terrible and spent a year striving to get better.  The process we'll talk about today not only made me a better interviewer, but made it easier to be good. Chris House - Sr Mgr Talent Acquisition, AWS since April 2015, and has been recruiting at AWS since 2008, and professionally recruiting since 2001.  I thought I hired a lot of people, but Chris has probably hired 1,000s!
  3. Define/Understand Your Leadership Principles What will you prioritize for? Amazon = Customer Obsession; Bias for Action; Invent and Simplify
  4. behavioral interviewing brain teasers
  5. phone screens / interviews min of 4-5 interviewers Extra assignments? (Bazaarvoice assigns weekend assignments; Sales = Pitch the Team; Developers = real-time coding)
  6. Principles/Process control for that Bar Raisers implemented to scale maintain the hiring bar (i.e. B’s tend to hire C’s, C’s hire D’s) scalable interviewer & process training can overrule Hiring Mgr
  7. Have an Interview Template/Text file Consistent questions (share my opener of “what did you do to prepare that other candidates wouldn’t take time to do?” they should want job as bad as you wanted to get <into college / your first dream job / your VC fundraise> -- how hard did you prepare for that?!? Know what a good answer to a question is // practice new questions
  8. capture in real-time! you have to vote +/- no commiserating before your vote draft feedback expecting candidate/HR may read/evaluate it
  9. Mark Suster quote Do you really want someone who isn’t curious about anything?  Is that the type of employee behavior you’re looking for, because that’s what you get….
  10. So much easier to calibrate and find really passionate people (MBA interviewing) Far less easy to ‘settle’ Better use of people’s time, if possible
  11. Varying opinion about references – look for anything that isn’t a raving endorsement (b/c these are supposedly their hand-picked reco’s) Innocuously probe for any weakness areas, to see if any hints there’s a pervasive problem Work LinkedIn to see if any personal connections (be careful with this)
  12. aka not 'owning it' -- aka 'you can't outsource sales' teams should own much of their recruiting (at Amazon, we compete to review resumes; only 2 can tag)
  13. Chris House How to grow ‘really fast’ – what changes? Technical Interview-specific points …