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When the Phoenix Pay system was released in April 2016, it had severe problems affecting some 70% of the people who the system was intended to pay. It has been fraught with issues ever since resulting in under and overpayments of those employees, and in some cases no payments at all. Hundreds of millions of dollars have been and will be spent to correct the pay issues and update the system. This was yet another example of the ineffectiveness of the antiquated approach that the government used to deliver Phoenix.
When the 2018 budget was tabled, nearly half a BILLION dollars was allocated to fixing Phoenix! What seemed like a footnote to that was $16 million over two years to study how to build the replacement system.
Study. That's what finally broke me. I had been grumbling at the stories of Phoenix for years, but this finally triggered me to do something.