Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Upcoming SlideShare
What to Upload to SlideShare
What to Upload to SlideShare
Loading in …3
×
1 of 46

Toxic Technology

0

Share

Download to read offline

Toxic technology is the poorly designed, insecure, unstable technology at the heart of most large, established organisations. This talks about the visible patterns of neglect, and the complex causes of toxicity. An exploration of human bias, corporate norms and command and control culture.

Related Books

Free with a 30 day trial from Scribd

See all

Related Audiobooks

Free with a 30 day trial from Scribd

See all

Toxic Technology

  1. 1. .. toxic technology @daverog Photo by click at Morguefile.com
  2. 2. Dave Rogers independent digital and technology consultant @daverog
  3. 3. 1. 2. 3. 4. problems patterns causes solutions @daverog
  4. 4. there’s a problem with digital technology @daverog
  5. 5. Section software is eating the world https://government.github.com/ @daverog
  6. 6. £1.7billion UK Government spend in 2018 through Crown Commercial Service digital & technology frameworks Source: https://www.govspend.org.uk/ Photo by jppi at Morguefile.com
  7. 7. There is a problem with accumulation Each year, established organisations have more: 1. technology 2. complexity 3. legacy 4. risk @daverog
  8. 8. Painful dilemmas about an accumulating technology estate @daverog
  9. 9. @daverog
  10. 10. The real life impact of failing technology
  11. 11. the threat from cyber attack remains persistent and acute @daverog
  12. 12. 1. 2. 3. 4. problems patterns causes solutions @daverog
  13. 13. the emerging pattern @daverog
  14. 14. toxic technology[ˈtɒksɪk tɛkˈnɒləʤi] noun, informal a characterisation of technology by its unintended flaws @daverog
  15. 15. toxic != legacy (legacy is all the technology inherited from the past - the good, the bad and the ugly) @daverog
  16. 16. toxic characteristics of technology ➔ hard to: ○ use ○ change ○ maintain ○ recover ➔ exclusive ➔ insecure ➔ unreliable ➔ inefficient @daverog
  17. 17. 1. 2. 3. 4. problems patterns causes solutions @daverog
  18. 18. Causes @daverog
  19. 19. causes, part 1 digital technology is weird @daverog
  20. 20. digital technology is unpredictable ➔ Sometimes it enables, and sometimes it inhibits. ➔ Sometimes things happen unexpectedly. @daverog
  21. 21. (unpredictability isn’t surprising when you see what’s below the surface) https://xkcd.com/2347/ @daverog
  22. 22. digital technology is counterintuitive Assumptions about what technology can and can’t do well are commonly wrong. @daverog
  23. 23. “Out of the more than 200 unique technologies that have ever appeared on a Gartner Hype Cycle for Emerging Technology, just a handful of technologies - Cloud Computing, 3D Printing, Natural Language Search, Electronic Ink - have been identified early and traveled even somewhat predictably through a Hype Cycle from start to finish” 8 Lessons from 20 Years of Hype Cycles By Michael Mullany 2016 @daverog
  24. 24. yet, we believe in science fiction @daverog Photo by lauramusikanski at Morguefile.com
  25. 25. In UK gov, there’s a book for appraising sci-fi, and judging how believable the story is. @daverog
  26. 26. digital technology amplifies our prejudice, ignorance and fears we often don’t know who we’re excluding or impacting when we introduce technology @daverog
  27. 27. causes, part 2 we are weird (when we deliver technology) @daverog
  28. 28. Neophilia many prefer to create, yet loathe to maintain @daverog
  29. 29. Optimism we are falsely certain about delivering digital technology @daverog
  30. 30. causes, part 3 the roots @daverog
  31. 31. 1. Culture A cause of toxic technology ➔ Command and control cultures lead to widespread mistrust. ➔ This encourages teams to over promise, and under deliver. @daverog
  32. 32. 2. Risk A cause of toxic technology organisations are ‘boiling the frog’ - slowly rising risk is ignored, until it’s too late @daverog
  33. 33. 3. Money A cause of toxic technology accountancy falsely models technology delivery as the creation of assets. @daverog
  34. 34. 4. Markets A cause of toxic technology some companies exploit their customers’ ignorance in technology. @daverog
  35. 35. 1. 2. 3. 4. problems patterns causes solutions @daverog
  36. 36. what’s being done? @daverog
  37. 37. sustainable digital technology DevOps, agile @daverog
  38. 38. addressing the root causes @daverog
  39. 39. I’m writing, and talking about toxic technology daverog.com https://daverog.com @daverog
  40. 40. what can you do? @daverog
  41. 41. observe and influence the ‘architecture’ which goes beyond the technical ➔ culture ➔ risk ➔ money ➔ markets @daverog
  42. 42. be conscious of your biases Agent detection Ambiguity effect Anchoring or focalism Anthropocentric thinking Anthropomorphism Attentional bias Attribute substitution Automation bias Availability heuristic Backfire effect Confirmation bias Base rate fallacy Base rate neglect Belief bias Berkson's paradox Clustering illusion Compassion fade Confirmation bias Congruence bias Conjunction fallacy Conservatism bias Continued influence effect Contrast effect @daverog
  43. 43. be gardeners, not architects @daverog Photo by MnhThng at Morguefile.com
  44. 44. teams, not projects @daverog Photo by pawankawan at Morguefile.com
  45. 45. stop accepting the conditions for failure @daverog Photo by diannehope at Morguefile.com
  46. 46. Useful links ➔ https://a16z.com/2011/08/20/why-software-is-eating-the-world/ ➔ https://www.computerweekly.com/news/252490445/HMRC-signs-five-year -169m-contract-with-Fujitsu-for-VME-platform ➔ https://tech.newstatesman.com/security/cost-wannacry-ransomware-attac k-nhs ➔ https://assets.publishing.service.gov.uk/government/uploads/system/upl oads/attachment_data/file/685903/The_Green_Book.pdf ➔ https://government.github.com/ ➔ https://xkcd.com/2347/ ➔ https://twitter.com/DrDomPimenta/status/1159897448363569152 ➔ https://www.linkedin.com/pulse/8-lessons-from-20-years-hype-cycles-mi chael-mullany ➔ https://github.com/gchq/BoilingFrogs ➔ https://www.madetech.com/resources/books/modernising-legacy-applic ations-in-the-public-sector ➔ https://www.legacycode.rocks/ ➔ https://festivalofmaintenance.org.uk ➔ https://aws.amazon.com/blogs/publicsector/budgeting-for-change-how- can-government-spend-smarter-and-deliver-better/ ➔ https://www.amazon.co.uk/Servant-Leadership-25th-Anniversary-Legitim ate/dp/0809105543 ➔ https://hbr.org/2014/12/what-bosses-gain-by-being-vulnerable ➔ https://en.wikipedia.org/wiki/List_of_cognitive_biases ➔ https://www.youtube.com/watch?v=Jsi53_SBD7U ➔ https://itrevolution.com/book/seat-at-the-table/ ➔ https://daverog.com/series-toxic-technology/ @daverog Thank you.

×