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Making Your Business 110% Likeable: 11 Ways to Blow Away Your Customers Expectations

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Making Your Business 110% Likeable: 11 Ways to Blow Away Your Customers Expectations

  1. 1. Making Your Business 110% Likeable:11 Ways To Blow Away Your Customers Expectations @DaveKerpen with @themetz Slideshare.net/DaveKerpen http://bit.ly/Likeable110 #LikeableBusiness
  2. 2. #LikeableBusiness
  3. 3. ListeningOne mouth, two ears, many opportunities. #LikeableBusiness
  4. 4. Storytelling Tell, don’t sell. #LikeableBusiness
  5. 5. Authenticity Just be yourself. #LikeableBusiness
  6. 6. TransparencyThe truth shall set you free. #LikeableBusiness
  7. 7. Team-PlayingThere’s no “I” in team (or culture). #LikeableBusiness
  8. 8. ResponsivenessTaking listening one step further. #LikeableBusiness
  9. 9. Adaptability Change or perish. #LikeableBusiness
  10. 10. PassionLove the work you’re with. #LikeableBusiness
  11. 11. Surprise & DelightEvery mistake is an opportunity. #LikeableBusiness
  12. 12. Simplicity #LikeableBusiness
  13. 13. GratefulnessThe ROI of “Thank you.” #LikeableBusiness
  14. 14. Buy your copy of Likeable Business today! Buy in bulk and receive special bo www.likeablebusiness.com 10 copies free with 100 copy-order of Likeable Business #LikeableBusiness
  15. 15. Feedback?Grand Prize! @DaveKerpen @LikeableBook dave@likeable.com #LikeableBusiness

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