Chapter 7 Presentation<br />David Morales<br />
New Mock-Up Report<br />Organized by deduction type then employee<br />Employee totals for each deduction<br />Total for e...
Online Information Request<br />Simple online form employees can use to request information about their accounts<br />
Paper Source Document<br />Simple document employees can use to request information about their accounts<br />
How Clients Read on the Web<br />People read and Interact differently with on-screen information<br />People tend to scan ...
How Clients Read on the Web<br />Tips on writing for scanners<br />Start with your conclusion<br />Use highlighted key wor...
Tasks<br />Find out what output is needed<br />Create a mock-up report<br />Design an online request form<br />List specif...
Tasks<br />Design a paper source request form<br />Update usability via research<br />Use validation checks for reducing i...
Concurrent tasks<br /> Find out what output is needed<br /> Design an online request form<br /> Update usability via resea...
Sequential Tasks<br />Design an output screen<br />Create a mock-up report<br />Design a paper source request form<br />Us...
Team Building<br />The foundation of all team building is having shared goals<br />Vision <br />Excite the team with large...
Commitment<br />Some may assume, that commitment means long hours, while to others it may mean productivity<br />If people...
Trust<br />Trust is the antidote to the fears and risks attendant to meaningful commitment<br />Trust is most efficiently ...
Inclusion<br />Getting others to commit to the team effort<br />The best setting to obtain buy-in and build trust is in sm...
Help Exchange<br />Establish a corroborative, balanced strategy for reaching the committed vision<br />The leadership role...
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Chapter 7 Presentation

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Chapter 7 Presentation

  1. 1. Chapter 7 Presentation<br />David Morales<br />
  2. 2. New Mock-Up Report<br />Organized by deduction type then employee<br />Employee totals for each deduction<br />Total for each deduction type<br />
  3. 3. Online Information Request<br />Simple online form employees can use to request information about their accounts<br />
  4. 4. Paper Source Document<br />Simple document employees can use to request information about their accounts<br />
  5. 5. How Clients Read on the Web<br />People read and Interact differently with on-screen information<br />People tend to scan rather than read a web-page word by word<br />A study of online reading habits showed:<br />79% of users scan any new page they came <br />16% read word-by-word<br />
  6. 6. How Clients Read on the Web<br />Tips on writing for scanners<br />Start with your conclusion<br />Use highlighted key words<br />Bolding, changing color of text and background, and links can server as highlights<br />Make use of bulleted list<br />Make it short as possible<br />Scanners will be more likely to get your point if you keep your article or story short<br />
  7. 7. Tasks<br />Find out what output is needed<br />Create a mock-up report<br />Design an online request form<br />List specific guidelines for UI design<br />Describe guidelines for data entry screen design<br />
  8. 8. Tasks<br />Design a paper source request form<br />Update usability via research<br />Use validation checks for reducing input errors<br />Design an output screen<br />Design effective source documents and input controls<br />
  9. 9. Concurrent tasks<br /> Find out what output is needed<br /> Design an online request form<br /> Update usability via research<br /> List specific guidelines for UI design<br /> Describe guidelines for data entry screen design<br />
  10. 10. Sequential Tasks<br />Design an output screen<br />Create a mock-up report<br />Design a paper source request form<br />Use validation checks for reducing input errors<br />Design effective source documents and input controls<br />
  11. 11. Team Building<br />The foundation of all team building is having shared goals<br />Vision <br />Excite the team with large, desired outcomes and goals<br />A goal must contain challenge, appeal to personal pride, and provide an opportunity to make a difference and know it<br />
  12. 12. Commitment<br />Some may assume, that commitment means long hours, while to others it may mean productivity<br />If people cannot initially commit, it doesn&apos;t mean they don&apos;t care<br />Solution: <br />Establish an atmosphere of trust<br />Encourage inclusion<br />Team Building<br />
  13. 13. Trust<br />Trust is the antidote to the fears and risks attendant to meaningful commitment<br />Trust is most efficiently established when leadership commits to vision first<br />Leadership must share visibly both risk and reward with the other team members<br />Team Building<br />
  14. 14. Inclusion<br />Getting others to commit to the team effort<br />The best setting to obtain buy-in and build trust is in small groups<br />Leaders will need three communication skills to achieve inclusion<br />Non-assumptive questions<br />Good listening<br />Directed responses<br />Team Building<br />
  15. 15. Help Exchange<br />Establish a corroborative, balanced strategy for reaching the committed vision<br />The leadership role is to catalyze consensus, not to issue orders<br />Obtaining consensus again requires use of leadership communication skills<br />Effective teams often produce lively discussions of divergent viewpoints before reaching consensus<br />Team Building<br />

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