Los Altos, CA
Objective To be a senior designer and a leader on a smart, passionate and affable team creating simple,
useful, usable and successful products that delight customers and achieve business goals. To
be an integral member of a team that gets things done using constantly improving, agile
processes. To inject an essential customer-centric view into the product vision and business
model. To add design value in all stages of product development, from concept to release.
Qualifications Over 15 years of experience crafting customer-focused visions and designing user interfaces
for consumer and enterprise products. 10 years managing projects, driving them from concept
to release on schedule. A resourceful and pragmatic “ideas guy” who can scale from strategic
planning all the way down to small design details and CSS layout bugs.
Experience Oracle . Redwood Shores, CA . Consulting Member of Technical Staff . Enterprise Manager
Apr 09–now Wrote use cases and designed UI for important new features: Chargeback and Consolidation
Planner. Wrote design patterns for the team’s library, including an innovative new time picker.
Dec 08–now Dave Cortright Consulting . Los Altos, CA . Principal Interaction Designer
Consulted with several different consumer web start-ups—RockYou, SpeedDate, Caring, and
Chai Labs—on improving their designs to better achieve business goals (e.g. user engagement).
Oct 07–Nov 08 Venrock . Palo Alto, CA . Chief Design Officer . Entrepreneur in Residence program
Worked on a 5-person team to help entrepreneurs define, create, and launch startups. Led
the product design and kept the vision customer-focused on over a dozen startup ideas.
Delivered value across all stages of product development: customer-focused vision, personas,
scenarios, concept maps, information architectures, task flows, wireframes, interface text,
Partners and colleagues at Venrock have said of my work: Your app looks beautiful; Your
design is a massive huge upgrade from what was there before; Your interface blows the
competition away; Your design is superb, it really grabs you; Your help has been invaluable.
Feb 05–Oct 07 Yahoo . Sunnyvale, CA . Senior Interaction Designer . Yahoo Messenger & Yahoo Mash
Developed and championed a vision for Yahoo! Messenger 9.0 based on an improved user
experience rather than simply adding new features. Completely redesigned the main window
to simplify the experience and promote engagement by focusing on the friends list, online
activity, self-expression, and available communication channels. (Details are in my portfolio.)
Designed the voice user experience for PC-to-PC calls and the premium PC-to-phone service.
A subsequent customer survey found that “Yahoo! Messenger holds a huge advantage in
perceived ease of use.” Russell Shaw of ZDNet.com said, “I love Yahoo! Messenger with Voice
7.5… It has a far more intuitive interface than Skype… I have a new favorite.” (March 23, 2006)
Wrote over 40 articles on product vision and design for an internal competitive intelligence
blog to help business leaders understand the role of design in creating successful products.
Redesigned the web search bar at the bottom of the main window, which resulted in 30%
more searches, 42% more revenue-per-search and 85% more revenue—over $1 million/year.
Dynamic time strip
Patent 6,828,989 9
Apr 98–Jan 05 Microsoft . Mountain View, CA 9–10am · in 5 minutes
May 03–Jan 05 Lead Program Manager . Mac Office—Entourage 10
Led a team of three PMs working simultaneously on two separate releases. Designed and
managed the Office 2004 flagship feature Project Center. Spearheaded a partnership with 11
Microsoft’s anti-spam team to integrate their latest technology into Entourage. Created the
Office 2008 feature My Day based on personas and scenarios derived from customer data.
Iterated designs with feedback from focus groups and usability tests. MacUser UK said,
“Entourage has been refined, and the changes have really improved its usability.” (May 2004)
Apr 01–Apr 03 Lead Program Manager . MSN for Mac OS X
Drove this project through the entire cycle of vision, planning, design, implementation,
debugging, and release. Managed an external visual design firm to create polished, Mac-like
visuals. Helped conduct usability tests. MacAddict gave it an A+ for its user interface saying, 3
“It’s much less cluttered and easier to understand than AOL.” (August 2003)
Oct 99–Mar 01 .
Lead Program Manager Entourage 2001
While managing a team of 3 PMs, I designed, project managed, and released Microsoft’s first 5
Mac PIM as a part of Mac Office X. Stephen Windstorm in BusinessWeek said, “Entourage is a
good contact manager and the best e-mail program I have ever used.” (October 30, 2000) 6
Apr 98–Oct 99 Program Manager . Outlook Express 5 9
Designed innovative email features: auto-fill addressing (patented), junk mail filter, mailing list
manager, and two later adopted by Apple—cycle through windows and email address objects. 10
Aug 96–Feb 98 Claris (subsidiary of Apple Computer) . Santa Clara, CA . Interface Designer . Claris Emailer
Winner of MacWorld’s Editor’s Choice award for Best Internet Client of 1998.
July 95–Aug 96 Oracle . Redwood Shores, CA . Interface Designer . Developer/ 2000 R2.0
Education Stanford University . Palo Alto, CA
June 95 M.S. Computer Science
Concentration in Human-Computer Interaction
University of Michigan . Ann Arbor, MI
May 93 B.S. Engineering Physics
Magna Cum Laude and Class Honors
Publications Recognizing User Needs—where Users = Penguins and Redesigning the Buffet Line;
StealThisIdea.com, April 2007 and May 2006 respectively
An Insider’s View of Interface Design at Microsoft;
ACM Interactions Vol. 7 No. 2, March/April 2000. pp. 39–40
SportScope: A User-Centered Design for Baseball Fans;
CHI ’96 Human Factors in Computing Systems Conference, ACM Press 1996. pp. 297–298
Patents Sole inventor of 6,828,989—Graphically represented dynamic time
strip for displaying user-accessible time-dependent data objects;
December 7, 2004
Co-inventor on five other patents:
6,624,831 . 6,829,607 . 6,895,426 . 6,952,805 . 7,360,165
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