2010




MVNO solution
                Ben oguntala
                www.riesgoriskmanagement.com
                3/1/2010
WHAT IS 3G GPRS                                THE MVNO DASBOARD
TROUBLESHOOTER?                                The MVNO d...
HOW THE 3G GPRS                                   The Troubleshooter can based on an operator
                            ...
Upcoming SlideShare
Loading in …5
×

3 G Gprs Troubleshooter Mvno

422 views

Published on

3G GPRS TROUBLESHOOTER is a custom built tool designed to assist 3G and GPRS services providers as well as MVNO service providers to effectively manage their customers over a GPRS or 3G network.

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
422
On SlideShare
0
From Embeds
0
Number of Embeds
4
Actions
Shares
0
Downloads
19
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

3 G Gprs Troubleshooter Mvno

  1. 1. 2010 MVNO solution Ben oguntala www.riesgoriskmanagement.com 3/1/2010
  2. 2. WHAT IS 3G GPRS THE MVNO DASBOARD TROUBLESHOOTER? The MVNO dashboard displays customer 3G GPRS TROUBLESHOOTER is a custom built behaviour on a network; it captures a service tool designed to assist 3G and GPRS services provider’s number ranges and can assist in providers as well as MVNO service providers troubleshooting customer problems. to effectively manage their customers over a It takes an operator’s number range and GPRS or 3G network. generates reports about the total number of customer using the network, the total number of faults and a break down of the faults. It also generates from the statistics the call failure rate, call completion rate and the most prominent problems UNIQUE SELLING POINTS The key unique selling points of the 3G GPRS TROUBLESHOOTER are: 1. Detect customer interaction with any node on the network 2. Track customer end to end activity on The Management report the network from GSM attach GPRS service providers and MVNOs are through GPRS attach and detach to concerned about ensuring the customer GSM detach. experience is positive. 3. Assist NOC or Helpdesk to spot From time to time problems exist for customer problem in real time customer and due to the fact that MVNOs do 4. Reduce customer problem resolution not own their networks it can sometimes to less than 30minutes if fixable. create a problem for resolution of customer 5. Provide MVNOs with the capability to problems. see customer’s behaviour on a network. Our management reports allows the 6. Reports on the total number of Management teams to see some of the most customers using the service, including prominent issues regarding the network, key the total number of customers, total customer problems, the major issues across numbers of faults they experienced, the various nodes of the network. prominent issues being faced with the network. 7. Correlate management report.
  3. 3. HOW THE 3G GPRS The Troubleshooter can based on an operator network and access over secure web interface TROUBLESHOOTER WORKS by the MVNO or can be located on the MVNO The 3G GPRS TROUBLESHOOTER captures network extracting feeds from various Telco network activities from various nodes on the operators. network and correlates them with the ETSI standards of operation. It looks at the following key stages in a network operation: MS attach •TMSI | MNC | MCC | LAC RAC TMSI •Identity Request – TMSI •Identity response - IMSI Network •IMEI Check Request •Location Updating Request •Update Location Ordering the 3G GPRS •GMM Attach Complete TROUBLESHOOTER •GPRS attach The 3G GPRS TROUBLESHOOTER is a custom •GPRS detach built development that is hosted inside your network. The solution takes an average of 6 PDP context months for the development cycle to go live. •Activate PDP Context The key costs are: •DNS Query/response •Create PDP Context Request  3 Man resources * 6 months •Radius Authentication Request  1 PM * 7 months •DHCP Address Request/Response  Licences •Create PDP Context Response  Software cost •Activate PDP Context Accept Contact details As these are the key junctures in a successful Ben Oguntala connection on the network, the tool is able to Ben.oguntala@riesgoriskmanagement.com detect where the customer is having problem and the relevant details that 2nd and 3rd level www.riesgoriskmanagement.com supports can use for quicker resolution of the problem. Telephone - +44 (0) 7812 039 867

×