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The Media Value Chain 
- Understanding where value is
   created, lost and hidden	



             TrinityP3

          October 4, 2012

           © COPYRIGHT 2012




                              marketing management consultants
Value vs Price	





    Price is what you pay,
     value is what you get”
                                    - Warren Buffett
                                                   




       In media, getting the cheapest price,
           isn't always the best result.
                                        marketing management consultants
What is the media value chain?	


      A company turns money into business value by investing in the
          media placement of their communications messaging.

                                   $

BRAND                                                              MEDIA


                                 $
 Done correctly, that media placement creates more value for the company
      than it cost to buy, making a profit on their media investment.

                                                     marketing management consultants
The complexity of the media value chain	

1.  Companies usually entrust 3rd parties to manage this investment.

2.  It is hard to link the price paid to the value delivered because
    the process of investing in media is not transparent making it
    difficult to account for what is being bought.

3.  It is fragmented with no one person (or body)
    having full visibility of the full length of the media
    value chain.




                                                             marketing management consultants
The challenges of the media value chain	



BRAND         $             MEDIA AGENCY                      $              MEDIA

 1.  The company decides to spend money to connect its brand to its
     consumers via media.
 2.  The company engages a 3rd party agent (media agency) to plan, execute
     and manage the buying of that media, passing on the required funds.
 3.  This appears to be a very simple transaction but it relies on the company
     and media agency having an aligned, transparent process of decision
     making and purchasing.
 4.  It is further complicated by the fact that media audience delivery is an
     intangible commodity.
 5.  Therefore you have to trust the paper trail (audit) to tell you what you
     bought…

                                                             marketing management consultants
Media value created, lost and hidden?	

If your media value chain doesn't work efficiently
you are potentially losing more value
than you create, resulting in a net value loss
and waste for the company.

The first step in making a (near) perfect
media value chain is to identify what is
creating value, what is causing value
to be lost and where value is not
properly accounted for (hidden)?

Much of the value in the
media value chain is
discretionary on behalf of
the agencies.



                                                     marketing management consultants
How is value created in media?	

VALUE CREATED

•    Negotiation creates additional value which is normally kept by the
     agency.

•    Smart media planning minimises wastage making budgets go further,
     new value is created.

•    A strong media value chain where the company is working with the right
     agency and has processes in place to focus and incentivise the agency
     to create value.

•    A transparent approach to media buying, activated in the best interests
     of client and not according to the agency's share deals.

•    Full transparency of budget dollars and where they go including full
     invoice transparency.



                                                          marketing management consultants
How is value hidden and lost?	

HIDDEN

•    Lack of transparency in buying, rebate retention, digital trading desks,
     media brokering.

•    Pressure on remuneration provides an incentive to agencies to be less
     transparent.



LOST

•    Missed opportunities, sloppy buying, poor planning, bad process, poor
     briefing, media bias.

•    Paying agency by media commission makes their resource non-
     transparent (they can move people on and off your business at will).



                                                           marketing management consultants
The secret to a good media value chain?	


                         Better strategy
                Better Client - be the best client you can be



                        Better structure
           Better Agency - work with the right agency or agencies
                          for your strategic needs



                         Better process
              Have processes between you that are aligned,
                      accountable and productive
	



                                                         marketing management consultants
Better Strategy	





 Media      Digital     Social             Content
strategy   Strategy     Media              Strategy
                       Strategy




                                  marketing management consultants
Better Strategy	

           Customer  Data Analytics
                  Research
                   Insights
               Comms Strategy
               Channel Strategy



 Media       Digital        Social              Content
Strategy    Strategy       Strategy             Strategy
Planning    Planning      Execution            Concept
Trading    Optimisation                        Execution
                    Results
                                      marketing management consultants
Better Strategy	

           Customer  Data Analytics
                  Research
                   Insights
               Comms Strategy
               Channel Strategy



 Media       Digital        Social              Content
Strategy    Strategy       Strategy             Strategy
Planning    Planning      Execution            Concept
Trading    Optimisation                        Execution
                    Results
                                      marketing management consultants
Better Structure	

           Customer  Data Analytics
                   Research
                    Insights
               Comms Strategy
               Channel Strategy

 Media       Digital         Social              Content
Strategy    Strategy        Strategy             Strategy
Planning    Planning       Execution            Concept
Trading    Optimisation                         Execution

                    Results

                                       marketing management consultants
Better Structure	

           Customer  Data Analytics
                   Research
                    Insights
               Comms Strategy
               Channel Strategy

 Media       Digital         Social              Content
Strategy    Strategy        Strategy             Strategy
Planning    Planning       Execution            Concept
Trading    Optimisation                         Execution

                    Results

                                       marketing management consultants
Better Structure	

           Customer  Data Analytics
                   Research
                    Insights
               Comms Strategy
               Channel Strategy

 Media       Digital         Social              Content
Strategy    Strategy        Strategy             Strategy
Planning    Planning       Execution            Concept
Trading    Optimisation                         Execution

                    Results

                                       marketing management consultants
Better Processes	

Aligned

•    Align media channel strategies to the communications strategy.

•    Align all agency briefs to the comms strategy and specific channel strategy.

Accountable

•    Ensure all media briefs have clear, measurable objectives to be delivered.

•    Reward the agency (or agencies) for value delivered.

Productive

•    Measure all media activities against delivering value.

•    Engage the agency (or agencies) in delivering outcomes.




                                                              marketing management consultants
Improve the value in your media value chain	

 ü Recognise media is a value chain for your company and brand.
 ü Define media value in relation to your business, communications and
    channel strategy.

 ü Look for where media value is being created, hidden and lost
    currently throughout the media value chain.

 ü Ensure your media strategy is aligned to your channel strategy,
    marketing strategy and business value strategy.

 ü Review your media value chain structure to ensure you have the right
    agencies and suppliers delivering value at each step.

 ü Optimise processes to engage and focus the agency on delivering
    maximum media value.




                                                            marketing management consultants
For more information contact…	


         ID Comms Ltd                                                                                                                    TrinityP3 Pty Ltd
         London                                                                                                                                    Sydney
         +44 20 7855 7610                                                                                                                +612 8399 0922
                                                                                                                                                Melbourne
                                                                                                                                         +613 9682 6800
         Members of the                                                                                                                        Hong Kong
         Marketing FIRST Forum                                                                                                           +852 3589 3095
                                                                                                                                                Singapore
                                                                                                                                          +65 6884 9149

         info@idcomms.com                                                                                                            people@trinityp3.com
         www.idcomms.com                                                                                                                www.trinityp3.com



TrinityP3’s liability is limited as per our standard terms and condition as approved by the client prior to the project commencing


                                                                                                                                      marketing management consultants

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TrinityP3 Boosting Media Value

  • 1. The Media Value Chain - Understanding where value is created, lost and hidden TrinityP3 October 4, 2012 © COPYRIGHT 2012 marketing management consultants
  • 2. Value vs Price Price is what you pay, value is what you get” - Warren Buffett In media, getting the cheapest price, isn't always the best result. marketing management consultants
  • 3. What is the media value chain? A company turns money into business value by investing in the media placement of their communications messaging. $ BRAND MEDIA $ Done correctly, that media placement creates more value for the company than it cost to buy, making a profit on their media investment. marketing management consultants
  • 4. The complexity of the media value chain 1.  Companies usually entrust 3rd parties to manage this investment. 2.  It is hard to link the price paid to the value delivered because the process of investing in media is not transparent making it difficult to account for what is being bought. 3.  It is fragmented with no one person (or body) having full visibility of the full length of the media value chain. marketing management consultants
  • 5. The challenges of the media value chain BRAND $ MEDIA AGENCY $ MEDIA 1.  The company decides to spend money to connect its brand to its consumers via media. 2.  The company engages a 3rd party agent (media agency) to plan, execute and manage the buying of that media, passing on the required funds. 3.  This appears to be a very simple transaction but it relies on the company and media agency having an aligned, transparent process of decision making and purchasing. 4.  It is further complicated by the fact that media audience delivery is an intangible commodity. 5.  Therefore you have to trust the paper trail (audit) to tell you what you bought… marketing management consultants
  • 6. Media value created, lost and hidden? If your media value chain doesn't work efficiently you are potentially losing more value than you create, resulting in a net value loss and waste for the company. The first step in making a (near) perfect media value chain is to identify what is creating value, what is causing value to be lost and where value is not properly accounted for (hidden)? Much of the value in the media value chain is discretionary on behalf of the agencies. marketing management consultants
  • 7. How is value created in media? VALUE CREATED •  Negotiation creates additional value which is normally kept by the agency. •  Smart media planning minimises wastage making budgets go further, new value is created. •  A strong media value chain where the company is working with the right agency and has processes in place to focus and incentivise the agency to create value. •  A transparent approach to media buying, activated in the best interests of client and not according to the agency's share deals. •  Full transparency of budget dollars and where they go including full invoice transparency. marketing management consultants
  • 8. How is value hidden and lost? HIDDEN •  Lack of transparency in buying, rebate retention, digital trading desks, media brokering. •  Pressure on remuneration provides an incentive to agencies to be less transparent. LOST •  Missed opportunities, sloppy buying, poor planning, bad process, poor briefing, media bias. •  Paying agency by media commission makes their resource non- transparent (they can move people on and off your business at will). marketing management consultants
  • 9. The secret to a good media value chain? Better strategy Better Client - be the best client you can be Better structure Better Agency - work with the right agency or agencies for your strategic needs Better process Have processes between you that are aligned, accountable and productive marketing management consultants
  • 10. Better Strategy Media Digital Social Content strategy Strategy Media Strategy Strategy marketing management consultants
  • 11. Better Strategy Customer Data Analytics Research Insights Comms Strategy Channel Strategy Media Digital Social Content Strategy Strategy Strategy Strategy Planning Planning Execution Concept Trading Optimisation Execution Results marketing management consultants
  • 12. Better Strategy Customer Data Analytics Research Insights Comms Strategy Channel Strategy Media Digital Social Content Strategy Strategy Strategy Strategy Planning Planning Execution Concept Trading Optimisation Execution Results marketing management consultants
  • 13. Better Structure Customer Data Analytics Research Insights Comms Strategy Channel Strategy Media Digital Social Content Strategy Strategy Strategy Strategy Planning Planning Execution Concept Trading Optimisation Execution Results marketing management consultants
  • 14. Better Structure Customer Data Analytics Research Insights Comms Strategy Channel Strategy Media Digital Social Content Strategy Strategy Strategy Strategy Planning Planning Execution Concept Trading Optimisation Execution Results marketing management consultants
  • 15. Better Structure Customer Data Analytics Research Insights Comms Strategy Channel Strategy Media Digital Social Content Strategy Strategy Strategy Strategy Planning Planning Execution Concept Trading Optimisation Execution Results marketing management consultants
  • 16. Better Processes Aligned •  Align media channel strategies to the communications strategy. •  Align all agency briefs to the comms strategy and specific channel strategy. Accountable •  Ensure all media briefs have clear, measurable objectives to be delivered. •  Reward the agency (or agencies) for value delivered. Productive •  Measure all media activities against delivering value. •  Engage the agency (or agencies) in delivering outcomes. marketing management consultants
  • 17. Improve the value in your media value chain ü Recognise media is a value chain for your company and brand. ü Define media value in relation to your business, communications and channel strategy. ü Look for where media value is being created, hidden and lost currently throughout the media value chain. ü Ensure your media strategy is aligned to your channel strategy, marketing strategy and business value strategy. ü Review your media value chain structure to ensure you have the right agencies and suppliers delivering value at each step. ü Optimise processes to engage and focus the agency on delivering maximum media value. marketing management consultants
  • 18. For more information contact… ID Comms Ltd TrinityP3 Pty Ltd London Sydney +44 20 7855 7610 +612 8399 0922 Melbourne +613 9682 6800 Members of the Hong Kong Marketing FIRST Forum +852 3589 3095 Singapore +65 6884 9149 info@idcomms.com people@trinityp3.com www.idcomms.com www.trinityp3.com TrinityP3’s liability is limited as per our standard terms and condition as approved by the client prior to the project commencing marketing management consultants