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9 Conversations Mural Webinar Revised Deck

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Our lives and work and built, literally, one conversation at a time. And our lives, organizations and communities are defined by the conversations they can and can't have. In this webinar I dig into the structure of conversations big and small and define the key levers to change them, the conversational operating system they're built on. We also delve into the 9 conversations that adaptive leaders focus on to stay healthy and effective. It's way too much to fit into an hour, which is why I'm writing a book on it all!

Learn more here: https://publishizer.com/nine-conversations/

Published in: Design
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9 Conversations Mural Webinar Revised Deck

  1. 1. + 9 CONVERSATIONS A WEBINAR ON DESIGNING CONVERSATIONS FOR CHANGE
  2. 2. + ABOUT ME!
  3. 3. + Physicist  Industrial Designer Industrial Designer  Uxer Uxer  Facilitator Facilitator  Design Thinking Trainer Trainer  Podcaster Podcaster  Soon to be Author
  4. 4. +
  5. 5. +
  6. 6. +
  7. 7. + Learn more @ bit.ly/9conversationsbook
  8. 8. + WHY DO CONVERSATIONS MATTER?
  9. 9. + WHICH CONVERSATIONS MATTER?
  10. 10. + WHAT IS A CONVERSATION?
  11. 11. + WHY DO CONVERSATIONS NEED TO BE DESIGNED?
  12. 12. + I hope that all sounds awesome… anyplace else you’d rather be?
  13. 13. + So.. WHY DO CONVERSATIONS MATTER?
  14. 14. + Our lives are built one conversation at a time!
  15. 15. + Our lives are defined by the conversations we can and can’t have.
  16. 16. + TEACHING INNOVATION WITHOUT CHANGING THE RULES OF INNOVATION LEADS TO … FRUSTRATION.
  17. 17. + Conversations can be: Awesome, Productive, Sloppy, Chaotic, Contentious, Warm, Cold, Confusing, Forward- moving, Stuck or… Creative, Clear and Fluid!
  18. 18. + WHAT CONVERSATIONS NEED TO BE DESIGNED? Off sites Stand ups Check ins One on ones Family meetings Coaching calls All hands Brainstorms Workshops Retreats Culture
  19. 19. + WHAT CONVERSATIONS AM I ALLOWED TO DESIGN? WHICH AM I NOT ALLOWED TO TOUCH?
  20. 20. + Conversation design sounds a bit pretentious… isn’t it just “facilitation”?
  21. 21. + I SEE CONVERSATIONS…
  22. 22. + OVERDESIGNING….
  23. 23. +
  24. 24. + SHIFT THE INTERFACE Photo by Daria Nepriakhina on Unspla
  25. 25. + SHIFT THE INTERFACE TO SHIFT THE CONVERSATION Photo by Margarida CSilva on Unsplas
  26. 26. + Photo by Margarida CSilva on Unsplas DURABILITY AND FLEXIBLITY OPENNESS AND ENERGY
  27. 27. + INTERFACE AND SPACE MATTER
  28. 28. + THREE TABLES TWO SPACES
  29. 29. + SAGE ON THE STAGE!?
  30. 30. + WHAT CHANGED? WHICH SPACE IS “RIGHT”?
  31. 31. + WHAT ARE THE LEVERS OF DESIGN AVAILABLE TO US? (more on that later)
  32. 32. + IS THERE AN OPERATING SYSTEM FOR CONVERSATIONS?
  33. 33. + OBVIOUSLY I THINK SO! ;-)
  34. 34. + WHY CONVERSATIONS MATTER  THE STRUCTURE OF CONVERSATIONS  9 CONVERSATIONS  DEMO ON MURAL  THREE MODES OF CREATIVE CONVERSATIONS  CONVERSATION OS CANVAS
  35. 35. + WHAT IS A CONVERSATION?
  36. 36. + WHAT IS A CONVERSATION? AN INVITATION
  37. 37. + INVITATION + INTERFACE AN INVITATION THROUGH AN INTERFACE
  38. 38. + BUILDING A THREAD… AN INVITATION THROUGH AN INTERFACE …STARTS A THREAD
  39. 39. + TAKING TURNS… TAKING TURNS…
  40. 40. + FINDING A CADENCE
  41. 41. + ONE ON ONE
  42. 42. + SHARING INTERNAL THOUGHTS
  43. 43. + BUILDING AGREEMENTS
  44. 44. + DESIGNER TO CUSTOMER
  45. 45. + LEADER TO TEAM
  46. 46. + WHY CONVERSATIONS MATTER THE STRUCTURE OF CONVERSATIONS  9 CONVERSATIONS  DEMO ON MURAL  THREE MODES OF CREATIVE CONVERSATIONS  CONVERSATION OS CANVAS
  47. 47. + WHY 9 CONVERSATIONS?!
  48. 48. + BIG AND SMALL
  49. 49. + INTERNAL AND EXTERNAL
  50. 50. + 4 CORE CONVERSATIONS
  51. 51. + 4 CORE CONVERSATIONS
  52. 52. + 4 CORE CONVERSATIONS
  53. 53. + 4 CORE CONVERSATIONS
  54. 54. + 4 CORE CONVERSATIONS
  55. 55. + 4 CORE CONVERSATIONS
  56. 56. + 4 CORE CONVERSATIONS
  57. 57. + WHAT’S MISSING IN MY MAP?
  58. 58. + WHAT’S MISSING IN MY MAP?
  59. 59. + 4 CONNECTING CONVERSATIONS
  60. 60. + FACILITATION
  61. 61. + PRODUCT DESIGN
  62. 62. + COACHING
  63. 63. + REFLECTION
  64. 64. + MY FOCUS…
  65. 65. + MY BLIND SPOTS…
  66. 66. + WHAT HOLDS THE WHOLE?
  67. 67. + WHAT HOLDS THE WHOLE?
  68. 68. + WHAT HOLDS THE WHOLE?
  69. 69. + WHY CONVERSATIONS MATTER THE STRUCTURE OF CONVERSATIONS 9 CONVERSATIONS  DEMO ON MURAL  THREE MODES OF CREATIVE CONVERSATIONS  CONVERSATION OS CANVAS
  70. 70. + WHAT’S ON YOUR RADAR?
  71. 71. +
  72. 72. + LET’S SWITCH INTERFACES!
  73. 73. + LET’S TAKE SOME QUESTIONS?
  74. 74. + WHY CONVERSATIONS MATTER THE STRUCTURE OF CONVERSATIONS 9 CONVERSATIONS DEMO ON MURAL  THREE MODES OF CREATIVE CONVERSATIONS  CONVERSATION OS CANVAS
  75. 75. + INTERFACES MATTER
  76. 76. +
  77. 77. + NARROW PIPES AND FAT PIPES
  78. 78. + Key and Peele Text Message Confusion https://www.youtube.com/watch?v=naleynXS7yo
  79. 79. + LET’S TALK ABOUT THREADS…
  80. 80. + NARRATIVE!
  81. 81. + http://theconversationfactory.com/think-alone-think-together/
  82. 82. +
  83. 83. +
  84. 84. +
  85. 85. + A MESSY CREATIVE PROCESS…
  86. 86. + WITH “PHASES” TO GUIDE US
  87. 87. + “THE” CREATIVE PROCESS…
  88. 88. + DO NOT QUENCH YOUR INSPIRATION AND YOUR IMAGINATION; DO NOT BECOME THE SLAVE OF YOUR MODEL. Vincent Van Gogh
  89. 89. + THE CREATIVE PROCESS: With thanks to Dave Grey/Gamestorming
  90. 90. + THE 3 MODES of CREATIVE CONVERSATIONS
  91. 91. + USE THE SPACE TO SUPPORT THE NARRATIVE THREAD
  92. 92. + CREATIVE CONVERSATIONS… Build shared Thread…Powerful Invitation to a shared space… Align on clear set of Goals! EXPLOREOPEN CLOSE
  93. 93. + 3 ACT PLAY
  94. 94. + 3 ACT JOURNEY MAP
  95. 95. + SO…
  96. 96. + CONVERSATIONS ARE EXPERIENCES THAT CAN BE DESIGNED LIKE ANY OTHER EXPERIENCE.
  97. 97. + CONVERSATIONS MATTER
  98. 98. + AND HAVE STRUCTURE
  99. 99. + THEY HAVE LEVERS OF DESIGN
  100. 100. + USE NARRATIVE THREADS…
  101. 101. + USE THE 3 MODES of CREATIVE CONVERSATIONS
  102. 102. + FOR ANOTHER TIME….
  103. 103. + https://www.youtube.com/watch?v=mh1tyKYECjY
  104. 104. + FOCUS ON THE CONVERSATIONS THAT MATTER
  105. 105. + THANKS FOR BEING HERE!
  106. 106. + SUPPORT THE BOOK!
  107. 107. + Learn more @ bit.ly/9conversationsbook
  108. 108. + STAY IN TOUCH: DANIEL@TheConversationFactory.com www.TheConversationFactory.com

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