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Annual book 2013-eng

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Annual book 2013-eng

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Annual book 2013-eng

  1. 1. P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t 2013PerformanceandAccountabilityReport
  2. 2. Letter of Transmittal To: His Excellency ALTANKHUYAG Norov Prime Minister Mongolia Your Excellency, I am pleased to present you with the Communications Regulatory Commission’s Fiscal Year 2013 Performance and Account- ability Report. The report has been prepared in accordance with Article 8.11 of Communications Law of Mongolia, 2001. The report contains an Overview of information and communication technology, telecommunication, broadcasting, postal sector, and a summary of the key initiatives of the CRC on the regulatory issues with reference to the functions mandated by the Law. The Audited Financial Statement of Accounts of the CRC 2013 has also included in the Report. BALGANSUREN Batsukh Chairman & CEO December 2013 3FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  3. 3. EDITORIAL COUNCIL Chairman & CEO BALGANSUREN Batsukh Members: Secretary-General of the Commission Legal, Information and Administration Department Radio Frequency Regulation and Monitoring Department Regulatory Department Market and Tariff regulation Department Postal regulation Department CONTACT: Communications Regulatory Commission of Mongolia Metro business center, 5th floor, Sukhbaatar district, Sukhbaatar street 13, Ulaanbaatar 14201, Mongolia Tel: Fax: Email: Website: 976-11-304257, 304258, 18001858 976-11-366040 info@crc.gov.mn www.crc.gov.mn
  4. 4. co n te n t Country profile 6-7 Main indicators of telecommunication sector 8 Information of national programs in ICT sector 9-10 CRC Legal Environment 11-12 Key Statistics of ICT sector of Mongolia 2013 13-30 Mobile and Fixed Network 14-20 Internet 22-24 CATV and IPTV 25-27 Economic Factors 28-30 What we did in 2013 31-52 Legal and Regulatory Frameworks 32-37 E-CRC Project 38-45 Regulation on Radio Frequency 46-48 Monitoring and Enforcement 49-52 Overview of the CRC 53-65 Seminars and workshops for service providers 64-67 Foreign visits and events 68-73 Human resource and social activities 74 Appendix 75-90 5FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  5. 5. Ethnic groups: 82.4% Mongol 3.86% Kazakh 13.74% Others Religion: Buddhism 53% Muslim 3% Shamanism 3% Christian 2% Other 39% Territory: 1,564,115.75 km2 (19th) Climate: 4 seasons, extreme continental winter ave. -23, summer ave. +25 sunshine >250 days/year Highest peak: 4,267m above the sea. Demography Population: 2,965,000 Density: 1.76 per km2 Capital: Ulaanbaatar (45%) No.of province: 21 aimags Language: Mongolian Geography and climate Country profile
  6. 6. Government type: Parliamentary Government: 16 ministries 21 agencies GDP total: ₮ 11.52 billion Economy: Agriculture, mining Mineral resources: Copper, coal, molybdenum Mongol empire Post imperial Independence Dec.29 Communist regime Democratic regime 1206 1368 1911 1921 since 1990 History briefGovernment and Politics 7FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  7. 7. Main indicators of telecommunication sector 2010 2011 2012 2013 Revenue from telecommunication services (millon tugrugs) 401 631,1 459 006,8 569 052,3 630 989,9 Revenue from population (millon tugrugs) 315 027,5 343 898,5 436 128,3 468 312,1 Fixed telephone lines (thousands) 143,2 131,8 153,0 210,4 Telephone lines (per 1000 inhabitants) 52 49 56 75 Cable television subscribers 120 551 180 052 227 045 277 968 Mobile cellular users (thousand persons)*1 2 532,9 2 942,3 3 426,1 4 247,4 Wireless telephone (WLL) subscribers** 5 780 5 195 4 481 3 593 Satellite communication subscribers 773 986 1 016 1 369 Wired-radio stations (thousands) 56,2 50,5 50,6 49,0 Internet service providers (ISP)* 77 85 67 55 Internet cafes* 200 180 158 205 Internet users (thousand persons)* 199,8 457,6 695,6 762,2 Number of computers 373 075 421 901 478 186 505 596 Computers (per 1000 inhabitants) 136 157 175 181 Source: * Information technology, post and communication authority ** Deducted the subscribers of MTC from the wireless telephone subscribers 1 Number of registered users 8
  8. 8. Name of national programs Dates and approved numbers Main purpose of program 1 Development of national innovation system 2008-2015 Government Resolution #306 2007.11.28 Establish an effective and specific system of innovation in Mongolia to lay the foundation for development and designing national innovation system and to ensure sustainable economic development, competitiveness of the industrial sector, science and technology to improve operational efficiency purpose of government to take pre- emptive measures to identify. 2 National program on National satellite Government Resolution #137 2012.11.24 The main goal of this program is to develop and localize aerospace and satellite technology in Mongolia, to launch, customize, possess and use national satellite, and activate international cooperation and identify main activities related to the program in order to be implemented. 3 Approval of 26 priority projects to implement Government Resolution #320 2009 Priorities: 1. Develop the mining sector and set the base of heavy industry using mineral deposits 2. Implement policy on intensive agricultural development and industrialization 3. Develop infrastructure 4. Human development, education, environmental protection and sustainable develop- ment 5. Improving governance and the private sector to support key priorities in 2010-2015 in 5 approved a list of 26 projects, announced to investors. Information of national programs in ICT sector 9FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  9. 9. 4 National program on information security 2010-2015 Government Resolution #141 2010.06.02 By creating electronic database of Mongolian government agencies and non-govern- mental organizations, citizens, businesses and the supporting infrastructure through the gradual implementation of measures to ensure the security of national security and citizens’ fundamental rights and freedoms will be provided to ensure. 5 National program switch over to digital technology television broadcasting network 2010-2015 Government Resolution #275 2010.10.27 Implement Government resolution and increase the consumption of introducing and distributing new communication services, providing good quality services by making transition to digital technology of Mongolian National Radio and television broadcast- ing network. 6 National program on post to each household Government Resolution #126 2011 Create main network in Mongolia and improve network quality, and increase the types of services provided through the network of the new types of services and the intro- duction of the use of and access to postal services, fast and reliable delivery of this program is intended to create opportunities. 7 National program on high speed broadband 2011-2015 Government Resolution #145 2011.05.03 Develop legal and regulation favorable environment to support expansion, use, and possession of information, communications, high-speed broadband networks. 8 National program on E-Government 2012-2016 Government Resolution #101 2012.04.04 To make government activities transparent, open and to increase citizens’ participation in public policy development, and access to public services, without any delay, and introduction of web services developed goals and objectives can be identified. Information of national programs in ICT sector 10
  10. 10. There were 42 legal documents or requirements and regulatory documents modified and updated in 2013. Crc legal environment The CRC’s regulatory functions are subject to the following laws: • Communications Law • Radio wave Law • Licensing business activities Law • Postal Law • Competition Law • Digital Signature Law Communications Law | 2001 The first Communications Law was approved in 1995 and has been revised in 2001. The purpose of Communications Law is to regulate relations between the state, citizen and legal entity; operation and protection of communications networks in Mongolia. Radio Wave Law | 1999 Radio Wave Law was approved in 1999. The purpose of the this law is to regulate relations derived from allocation, usage, protection, ownership and possession of radio waves. 11FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  11. 11. Licensing Business Activities Law | 2001 Licensing Business Activities Law was approved by the Parliament in 2001. The purpose of this Law is to regulate relations to issuance, revocation and cancellation of licenses for engagement in some utility activities that require particular circumstances and specific professions or might be dangerous to public interest, human health, environment and national security. Licensing in radio communications and telecommunications is subject to articles 15.16. Postal Law | 2003 Post Law was approved by the Parliament in 2003. The purpose of this Law is to regulate relations associated with postal networks, their operation and maintenance. Competition Law | 2010 Competition Law was approved in 2010. The purpose of this law is to regulate relations regarding creation of conditions for fair competition in the market, market-dominant, and the prevention of any activity contrary to competition and prohibition, competition and regulatory authorities to determine the legal basis. Electronic Signature Law | 2011 Electronic Signature Law was approved in 2011. The purpose of this law is to regulate relations regarding determination to the legal basis for the use of electronic and digital signatures, and public key infrastructure. 12
  12. 12. KEY STATISTICS OF ICT SECTOR OF MONGOLIA 2013 3 CATV AND IPTV 4 ECONOMIC FACTORS 1 MOBILE AND FIXED NETWORK 2 INTERNET SERVICE P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t 13FISCAL YEAR 2013
  13. 13. MOBILE AND FIXED NETWORK
  14. 14. MOBILE AND FIXED NETWORK1 THE NUMBER OF MOBILE SUBSCRIBERS (Registered) Percentage of mobile Subscribers | 2013 15FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t 47.6% 1.194.583 1.763.178 2.249.023 2.250.470 2.942.313 3.409.005 4.247.446 2007 2008 2009 2010 2011 2012 2013 27.6% 11.6% 17.2% 15.9% 24.6% BACKBONE NETWORK Following service providers run backbone network business in the market in 2013: Length of fiber optic cable Information Communication Network Company 15829.0 km Mobicom Corporation LLC 5062.8 km Railcom Center 1405.5 km Gemnet LLC 1210.3 km Skynetworks LLC 6700.0 km Total: 30207.6 km 10.86%29,37%15.97%43,8% ¯¯ÐÝÍ ÕÎËÁÎÎÍÛ ¯ÍÄÝÑÍÈÉ ÎÏÅÐÀÒÎÐ
  15. 15. NUMBER OF MOBILE SUBSCRIBERS BY TECHNOLOGY | 2007-2013 Title 2007 2008 2009 2010 2011 2012 2013 GSM 931,839 1,287,656 1,363,485 1,429,627 1,616,691 1,862,370 2,159,694 CDMA 262,744 475,522 816,945 926,799 1,041,340 1,046,269 969,835 3G - - 68,593 154,044 284,282 500,366 1,117,917 Total 1,194,583 1,763,178 2,249,023 2,510,470 2,942,313 3,409,005 4,247,446 CUSTOMER PORTFOLIO | 2007-2013 Subscriber portfolio 2007 2008 2009 2010 2011 2012 2013 Post-Paid 8.10% 10.35% 10.33% 11.04% 11.50% 11.99% 12.21% Pre-Paid 91.90% 89.65% 89.67% 88.96% 88.50% 88.01% 87.79% Total 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% MOBILE AND FIXED NETWORK1 Title 2006 2007 2008 2009 2010 2011 2012 2013 Mobicom 79.24% 61.88% 53.39% 45.65% 44.23% 42.92% 37.96% 43.80% Skytel 15.87% 20.52% 21.62% 22.25% 21.92% 19.66% 17.24% 15.97% Unitel 4.89% 16.12% 19.64% 18.03% 18.50% 21.21% 31.35% 29.37% G-Mobile - 1.48% 5.35% 14.07% 15.35% 16.21% 13.45% 10.86% Total 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% MARKET SHARE OF MOBILE SUBSCRIBERS | 2006-2013 16
  16. 16. Title 2007 2008 2009 2010 2011 2012 2013 Mongolia Telecom joint stock company 93.08% 92.80% 89.15% 89.00% 84.99% 72.14% 52.20% UB Railway joint stock company 6.92% 7.20% 7.33% 6.32% 7.64% 5.82% 4.20% Univision LLC - - 1.41% 2.56% 5.26% 16.69% 30.39% Skymedia LLC - - - - - 3.35% 9.10% Mobinet LLC - - - - - - 2.53% Other - - 2.11% 2.12% 2.11% 2.00% 1.58% Total 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% NUMBER OF FIXED TELEPHONE SUBSCRIBERS 2008-2013 17FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t 210.432 151.945 187.561193.239188.875 184.843 2009 2010 2011 2012 20132008 2.2% 2.3% -19.0% 38.5%-2.9%
  17. 17. MOBILE AND FIXED NETWORK1 18 PENETRATION OF MOBILE AND FIXED TELEPHONE 2007-2013 (per 100 inhabitant) 2009 82.2 68.0 18.4 6.8 2010 90.0 76.6 6.9 17.8 2.942.313 2011 17.2 103.8 83.8 6.6 3.409.005 2012 16.7 116.4 88.1 5.5 4.247.446 2013 16.2 93.1 144.9 7.2 2008 65.7 59.7 18.5 6.8 2007 50.2 45.3 18.8 6.5 Mobile/World Fixed /Mongolia Mobile/Mongolia Fixed /World
  18. 18. AVERAGE MOBILE CALL TARIFF 19FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t Postpaid Prepaid Offnet tariff (tugrug) Offnet tariff (tugrug) Onnet tariff (tugrug) Onnet tariff (tugrug) 2.942.313 2007 20072013 20132012 20122006 20061999 1999 111.0 350.0220.0 390.0 75.0 110.0 61.0 63.0 59.0 50.0 145.5 425.0 114.0 131.5 67.5 89.0 61.0 61.0 Postpaid Prepaid 52.5 47.0 AVERAGE FIXED CALL TARIFF Mobile network Fixed network Long Distance Urban 2013201220081996 0.0 12.0 2013201220081996 6.0 9.0 5.2 6.0 27.0 23.0 50.0 50.0 50.0 50.0 188.0 73.0 40.0 32.0
  19. 19. 978.4 15977.0 2138.3 10092.7 2420.8 13344.0 2580.8 7876.3 2703.8 2009 2010 20102011 20112012 20122013 2013 International SMS sent (thousand sms) MOBILE INTERNATIONAL ROAMING SERVICE | 2011-2013 TOTAL NUMBER OF MOBILE SMS SENT | 2009-2013 MOBILE AND FIXED NETWORK1 20 National SMS sent (million sms) Roaming minutes by foreign subscribers (inbound) Roaming minutes by subscribers of Mongolia (outbound) 2013 448682 1944391 2012 841480 1810793 2011 1769725 2416916
  20. 20. Internet Service Internet Subscribers Тypes of Internet Connectivity
  21. 21. Internet Service2 TOTAL NUMBER OF INTERNET SUBSCRIBERS | 2009-2013 (Registered) Dial-up xDSL Fiber Optic Cable Coaxial cable GPRS, EDGE, 3G, EVDO Wi-Fi WiMAX VSAT VPN Total 2009 2,166 19,159 24,439 949 54,740 184 3,142 195 1,074 106,048 2010 1,447 25,276 37,274 1,123 128,479 432 4,428 185 1,205 199,849 2011 24 27,946 51,073 9 354,760 3,325 18,554 175 1,758 457,624 2012 33 36,695 65,256 9 520,012 5,281 24,587 174 1,962 654,009 2013 271 40,684 107,886 165 655,107 10,444 24,322 110 2,154 841,143 23FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t 841.143 654.009 457.624 199.849 106.048 2010 2011 2012 20132009 Internet subscribers
  22. 22. Dial-up xDSL Fiber Optic Cable Coaxial cable GPRS, EDGE, 3G, EVDO Wi-Fi WiMax VSAT VPN Total 2009 2.04% 18.07% 23.05% 0.89% 51.62% 0.17% 2.96% 0.18% 1.02% 100.00% 2010 0.72% 12.65% 18.65% 0.56% 64.29% 0.22% 2.22% 0.09% 0.60% 100.00% 2011 0.01% 6.11% 11.16% 0.00% 77.52% 0.73% 4.05% 0.04% 0.04% 100.00% 2012 0.01% 5.61% 9.98% 0.01% 79.52% 0.81% 3.76% 0.03% 0.27% 100.00% 2013 0.03% 4.84% 12.83% 0.02% 77.88% 1.24% 2.89% 0.01% 0.26% 100.00% PERCENTAGE OF INTERNET CONNECTIVITY BY TYPE 2013 0.01% 0.26%0.03%2.89% 0.02%1.24%12.83%77.88% 4.84% GPRS, EDGE, 3G, EVDO xDSL VPNWi-FiFiber Optic Cable Dial-upWiMax Coaxial cable VSAT Internet Service2 24
  23. 23. Subscribers and Market Share CATV and IPTV 2007-2013
  24. 24. Title 2005 2006 2007 2008 2009 2010 2011 2012 2013 Cable 66,000 65,197 81,221 87,487 105,296 113,108 119,427 138,220 139,837 Satellite - - - - 3,000 58,349 113,072 225,055 238,729 MMDS 6,700 6,792 7,032 15,703 27,923 39,425 61,993 86,835 59,193 IPTV - - - - - - - 32,518 86,000 Total 72,700 71,989 88,253 103,190 136,219 210,882 294,492 482,628 523,759 TOTAL NUMBER OF CATV AND IPTV SUBSCRIBERS 2007-2013 catv and iptv3 26 136.219 523.759 88.253 103.190 210.882 294.492 482.628 71.98972.700 Total subscribers 2005 2006 2007 2008 2009 2010 2011 20132012
  25. 25. IPTV SUBSCRIBERS 2013 IPTV Subscribers 6727 TOTAL IPTV SUBSCRIBERS 86000 IPTV + VOIP Subscribers of Double Service 454 IPTV + VOIP + Internet Subscribers of Triple Service 78819 MARKET SHARE OF CATV SUBSCRIBERS Title 2005 2006 2007 2008 2009 2010 2011 2012 2013 Cable 90.8% 90.6% 92.0% 84.8% 77.3% 53.6% 40.6% 28.6% 26.7% Satellite - - - - 2.2% 27.7% 38.3% 46.6% 45.6% MMDS 9.2% 9.4% 8.0% 15.2% 20.5% 18.7% 21.1% 18.0% 11.3% IPTV - - - - - - - 6.7% 16.4% Total 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 27FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  26. 26. Total Revenue of ICT Sector and ICT Sector Investment ECONOMIC FACTORS 2007-2013
  27. 27. ECONOMIC FACTORS 2007-20134 TOTAL REVENUE OF ICT SECTOR (billion.tugrug) 2007-2013 TOTAL REVENUE 2013 283.5 365.2 449.2 470.9 583.9 649.7 784.0 2007 2008 2009 2010 2011 20132012 28.8% 23.0% 14.4% 20.6% 20.7%4.8% 1.0% IPTV Whole-sale service of Internet Free to air TV Communications network service International callFixed telephone operators Satellite Communications Cable TV Internet Post Other 1.0% 2.0% 2.0% 3.0% 3.0% 4.0% 4.0% 4.0% 7.0% 6.0% 6.0% 58.0% Mobile sevice 29FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  28. 28. THE TOTAL INVESTMENT IN ICT SECTOR (billion.tugrug) 2007 -2013 INVESTMENT STRUCTURE (percentage) 2013 108.7 76.4 94.4 89.9 107.7 108.0 122.2 2007 2008 2009 2010 2011 20132012 -29.7% 23.6% 19.8% 0.3%-4.8% 13.2% IPTV Other Communications network service Internet Free to air TV Cable TV 5.0% 5.0% 8.0% 6.0% 4.0% 2.0% 70.0% ECONOMIC FACTORS 2007-20134 Mobile sevice 30
  29. 29. what we did in 2013 ... 1 Legal and Regulatory FRAMEWORKS 2 e-crc PROJECT 3 REGULATION ON RADIO FREQUENCY 4 Monitoring and ENFORCEMENT 31FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  30. 30. Legal and Regulatory FRAMEWORKS Communications Regulatory Commission of Mongolia (CRC) has taken the following major actions and implemented the projects and programs. Brief performance report-2013 Planned actions and events During the report period, Committee Meeting of CRC was held 15 times and it’s approved 73 resolution, with the 21 relevant memos and decisions followed. The committee meeting on modification of requirement of regulatory document, was made decision to adapt and amend more than 50 regulatory documents out of existing 70 documents. Under the direction and guidance given by the Cabinet Secretariat of the Government, “7 Leading Strategies of the ICT Sector” was presented and events such as “State Counting on the Sector Standardization”, “Morning Ini- tials” were organized with technical and financial support of CRC. CRC Representatives involved in working group on drafting amendment to Offences Law and Media’s Freedom Law and Innovation Law, Information Transparency and Right to Information Law, Competition Law, Governments’ Special Fund Law, Licensing Business Entities Law, Concession Law, drafting of proposal of Broadcasting Law, Information Security Law and e-Government Law, Cyber Crime Law, Electronic Transactions Law, Data Protection Law. Relevant comments and proposals were presented at Cabinet Secretariat of the Govern- ment, Ministry of Justice and ITPTA respectively. Draft of amendment to Communications Law was delivered to the Cabinet Secretariat. Implementations of objectives and relevant actions of the National Pro- grams “Broadband Network”, “Post to Every Household”, “Switch over to dig- ital Technology”, “Information Security” and “National Satellite”, which were ap- proved and being implemented by the Government of Mongolia, were com- piled by semi annual and annual report and presented at the Cabinet Secretariat of the Government. 1 32
  31. 31. According to the procedure on provid- ing the National Security Council with information, the information about for- eign invested License holders, informa- tion on broadcasting regulation as well as relevant proposals were developed and submitted to the Council officially. On 29th June, 2013, the procedure of Permission to Operate in Communica- tions Sector was approved by the Reso- lution No.37 of CRC, and was presented to individuals, business entities, compa- nies and organizations. CRC Representatives worked in working group to make amendments to Custom Law, Custom’s Tariff Law, Customs Tax Law and make amendments to regulation on Cross- border Procedure of International Cargo. Developed proposal on tax free crossborder postal cargo which of worth 3 times higher than the minimum wage, based on the World Postal Association convention and similar provisions of the other countries was delivered to the Ministry of Justice. In order to protect youth from negative impacts of TV chats, text advertisements, for development of proper written and oral Mongolian language, the general terms and requirements of the Regulation was revised as “not broadcast all type of chat, message and text advertisements, to transmit it on certain times, write text advertisement in the Cyril alphabet only and write it grammatically correct. The implementation of its regula- tion was monitored. The issuance of the license started since August 1, 2013. More than 290 applications were received and issued from individuals and companies for introducing communication services, radio frequency utilizations as well as extentions, amendments and terminations of the licenses. There have been 400 licenses and certificates extended during the report period, of which 53 radio licenses, 149 service and 181 permis- sions. CRC meeting revoked 45 cable channel licenses, who had received licenses but not started operation in time. 33FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  32. 32. Department, General Customs Author- ity, General Intelligence Agency, Cyber Security Depeartment, Mongolian Uni- versity of Science and Technology and UB Transport Department. CRC together with Authority of Intel- lectual property, Agency for Fair Com- petition and Consumer Rights, inspec- torate agency and police of capital city was conducted monitoring and investi- gating among 17 TV broadcasters and 44 legal entities who holds TV channel license. As result of this monitoring more than 20 TV channel license holders operation was suspended. CRC had approved draft of new pro- cedures to implement internal auditing and ordered to start its implement inter- nal auditing within 1st quarter of 2014. Totally, 72 information, communica- tion and postal service licenses, 24 radio frequency licenses, 93 radio frequency certificates, in total 189 licenses of legal and business entities were terminated, with considering non-consistent opera- tion or failure to fulfill license contract duties, request of license holders. In the accordance with implemen- tation of the Resolution No.01 of the Government of Mongolia, “General Sys- tem of Comments on Web Pages”was developed in cooperation with relevant government and non-government orga- nizations, and discussed and approved by the Commission meeting dated on 15th March, 2013. In accordance with “Common proce- dure to provide information transparen- cy”, approved by the Resolution No.411 of the Government, information that presents the transparency of the or- ganization was delivered on CRC web page. Developed a proposal to identify postal universal service together with economic feasibility studies and presented to the Government, who approved it by the Resolution No.24 of Prime Minister. Inspected the performance of instal- lation of 86 sites and facilities of dig- ital TV transmitters and measured the operational quality and coverage of the equipment transmission of digital TVs and the relevant reports and assessment results were released. According to the Article 8.9 of the Communications Law, in 9 provinces were appointed local representatives of CRC. The Memorandums of cooperations in the communications sector were signed with organizations such as Agency for Fair Competition and Consumer Rights, General Police Legal and Regulatory FRAMEWORKS1 34
  33. 33. According to the Resolution No.268 of Chairman and CEO of the Commis- sion, a working group was established to type, review and insert information of old data base and raw data about license, certificate and their holders to new unified database. In this database inserted history of li- cense and licensee’s. This data base became as original database for billing system which calculates RF utilization fee and regulatory fee and generate the invoice. New formed data base and its billing system became ready for testing. With assistance of spectrum manage- ment software, digital TV network cal- culation was made, which resulted the coverage of 150 soums and populated areas in total. Data including regis- try number, state registration number, extension period, payment and hold- er information of the entities who has received new license or extended or amended the current license was put into the database promptly. Recommendations and advices on policy of digital broadcasting and pro- gramme were provided to customer through website. According to the Provision 39.8, Article 39 of the Law of Mongolia on Presiden- tial Election, Implementation of the Pro- cedure to Broadcast Advertisement of the Presidential Election of Mongolia on Broadcating was monitored. Based on the result of monitoring and investigat- ing on advertisement during the period of the Parliament election 2012 and the conclusion of the state inspector, issued penalty to 13 TV license holders in total and eliminated the offences, based on the Provision 35.33 of the Law of Mon- golia on Parliament Election. 35FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  34. 34. Procedure of licensing to operate in communications sector Modification to regulation on “Procedure of licensing to op- erate in communications sector” was approved by the Res- olution No.37 of CRC meeting, dated on 29th June, 2013. This regulation document has been delivered to the service providers and came into force on August, 1st of 2013. Based on recommendations of international consulting services on licensing, which financed by World Bank and Government principles, such as transparency and non-bu- reaucratic manner of licensing, the regulation of licensing procedure was updated in compliance with the Licensing Business Entities Law, Communication Law and Radio Wave Law. Services and operations regulated by this document are es- tablishing network, providing services and utilizing radio fre- quency in ICT sector, submission, extension, modification, suspension, revokation of license according to the classifica- tion of licenses, informing public about licensing procedure and update in general, as well as making payment on regu- lation and radio frequency usage, submitting operational re- ports by licensees. Also, antecedent procedures and regula- tions on communications network and licensing of utilization and service of radio frequency were successfully integrated and facilitated. Different duration of licenses for establishing network, pro- viding services and utilizing radio frequency was changed into same, thus a license holder does not required to apply for an extention separately for each license. According to “Procedure of licensing to operate in commu- nications sector”, all licenses are categorized into Certificate, Registration and License, which is classified as to establish the infrastructure of communication, to provide communica- tions service, to provide content service and to utilize radio frequency. Legal and Regulatory FRAMEWORKS1 36
  35. 35. According to the procedure to issuing of license, formal re- quest letter to get the license shall be submitted togeth- er with a filled application form and necessary attachment documents. Missing document will not receive as well as, consultancy provides from relevant specialists while collect- ing the document for license. Formal request letter to extend the license shall be submitted to CRC together with the relevant application form, which is filled with report information, and the payment slip at least 60 days before the expiry date of the license, how- ever, license may not extend accordance related laws when license holders’ operations could not meet with requirement of licensing. Request letter to extend will not be accepted and will be deemed as terminated if it is over the validity period to request. Selling, pledging and donating of the license is illegal, how- ever, it is allowed to transfer its license with permission of CRC if license holder was reorganized, merged, transferred to subsidiary or head company, or changed its title. The issue of suspension and termination will resolve within related laws and each case is strictly regulated by the “Pro- cedure of licensing to operate in communications sector” In scope of this regulation, manufacturing of telecom- munication equipment, website hosting, internal network installation, construction wiring and maintenance shall be registered with one-time fee and registration has no time limit. Approvals of license submissions in accordance this new- ly adapted regulation between August,1st and December, 31st of 2013. CRC is preparing a guide on filling a license submission application, which is modified to be simpler, user-friend- ly, and less in numbers. We are working on identifying required process time frame on licensing, from receiving application, analyzing, to decision making. 37FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  36. 36. What we did in the frame of E-CRC project in 2013 Under the upgrade and development of the structure of li- cense of business entities being implemented by the Govern- ment of Mongolia since November, 2012, the project “E-CRC” had been developed and started implementing with some stages. Within this project, organization’s activities, regulato- ry actions on ICT and postal sector, issuance of all kinds of licenses including service licenses, radio frequency Licenses and registration certificates, payment mechanism, income gathering and organizational operations completely prepared for introducing online mode of issuance.According to the Resolution No.268 of Chairman and CEO of the Commission, a working group was established to type, review and insert information, into database and raw data about license, cer- tificate and licensee’s to new format. As result of this work general database of license was established and started op- erating it as test. The structure and content web site of CRC was completely renewed at the first stage of e-CRC. 52 materials with 145Mbit size in total, had been uploaded to the CRC web site in order to implement resolutions of CRC, an- nounce daily operations of CRC, advertise new procedures and rules as well as technology news, discussions, meeting results, announcements and other information. 8 online discussions and 6 pages to receive proposals were up- loaded. 52 pages of regulatory documents of the sector, with down- loadable files were uploaded as HTML and provided the public a possibility to use it as announcement, recommendation or guide- book. A menu “For service provider’s education” was added to the web site of the Commission, which includes and advertises relevant instructions, guidebooks, video tutorials, recommendations, re- search materials and related links as well as brief report of the investigations held during the report period, speeches and pro- 38e-crc PROJECT2
  37. 37. Make agreement Make decision Evaluate and summary Review and indicate to departments Check document set Return incomplete documents Refusal of request Application form for request of License Issuing license grams of the regional seminars since 2006. Submenu “Customers corner” which includes service tips and rec- ommendations of international organizations were added and updated on regular bases. 16 types of statistic information forms of the sector, together with its filling instruction, were revised and developed by ap- pointed working group. Those forms would prepared to fill out online and connect with national database of the license holders. The relevant changes were reflected and transfered to software company. All processes of CRC such as, licensing, monitoring and inspections, documentation, internal and external regulatory service duties, financial reports, budgets and revenue data collection, reporting at the each workplace, determination of their relevance, time intervals, expected results, performance monitoring of each employee, their involvement to the Orga- nization’s licensing service were mapped by each work place and tested in paper case for transition to online mode.In order to provide the service and relevant instructions to the licensee, individuals and entities from single point, under im- plementation of this project, the Hall for “Information and Service desk” was established on 5th floor of the main office of CRC. In this framework, the CRC officials made develop- ment on application forms for new request of license. We redraw the process of receiving new requests of license and made it more clearly for the costumers. /For example; see the procedure of receiving application and issuing licenses/ 1 2 3 Administration department Commission meeting Related departments Chairman and CEO Administration staff CUSTOMER Procedure of receiving application and issuing licenses Clarification 39FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  38. 38. wORKING GROUP ACTIONS ON developing BROADCASTING law Accordance with the Decree No.143 of Prime Minister of Mongolia dated on 27th September, 2013 on cooperation with Asia-Pacific Broadcasting Union (ABU) the working group on broadcasting development trends, policies, and innovation in legal environment has been cooperating with researchers and specialists officially assigned by General Secretary Dr Javad Mottaghi of ABU. The experts has intro- duced to Prime Minster of Mongolia and Chairman & CEO of CRC and working group. Expert team will implement fol- lowing activities sthrough 2 stages: Stage 1. “Make a study on current situation of broadcasting legal environment and, identify issue to improve “ Stage 2. “Draft a recommendation, concept and legal frame- work on broadcasting and, participate in drafting Law on Broadcasting “ e-crc PROJECT2 40
  39. 39. Team members assigned by ABU: Ms. Premila Manvi expert and lawyer of ABU. Re- sponsible for action plan and its implementation and, pro- vide interconnection or association with ABU experts. Dr Toby Mendel is the Law Programme Director with ARTICLE 19, “Centre for Law and Democracy”, a leading in- ternational human rights NGO based in Canada, a position he has held for 12 years. His work with ARTICLE 19, he has provided expertise on these issues to a wide range of actors including the World Bank, various UN and other intergov- ernmental bodies, and numerous NGOs. In that capacity, he has worked extensively on freedom of expression and infor- mation and public broadcasting issues in different countries drafted recommendation and, even working with officials to prepare draft Law on Broadcasting. Dr Venkat Iyer is the lawyer, researcher, and the pro- fessor of Law on Media, constitution and Law on Business in school of Law of University of Ulster of United Kingdom. He has gave a lecture in University of Meiji of Japan, University of Tsinghua of ROC, University of Melbourne of Australia, University of Malaysia of Malaysia, as well as he has worked as a consulter on law on media issues in different countries and running training seminars, critiquing laws, taking cases to both national and international bodies, advising NGOs and governments. Within the scope of first stage, the experts have visited Mongolia between 07-17 December 2013 by the invitation of CRC and organized discussions with TV association, repre- sentatives of broadcasting service providers, ITPTA, Agency of Intellectual Property, Globe International, Open Society Forum and Association of Journalists. The experts made detailed study on Legal and Regulatory Environment of Mongolian Broadcasting based on collected information during their visit. CRC has cooperated to pro- vide additional required information and studies. The first draft of recommendation and report will be presented in 1st quarter of 2014. Ms. Premila Manvi, Dr Venkat Iyer 41FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  40. 40. Project title: Renewing the vision-Mongolian communications licensing and regulatory policy in an era of convergence (Financed by the World Bank) SUMMARY OF FINAL RECOMMENDATIONS Based on the work undertaken and from consultations with the CRC and sector stakeholders, the Consultants have produced the set of final documents that have been annexed to this Final Report. This set of documents contains the final recommen- dations for the CRC regarding the implementation of a new licensing framework for the communications sector. In summary, these include the following: Licensing recommendations Contracted consulting company: AJH Communications LLC, MacMillan Keck Attorneys & Solicitors Andrew J.Haire Rationale of the licensing framework The current licensing framework relies on: (1) distinctions between facilities, services and content, and (2) distinctions between wholesale and retail services. The application of these distinctions, however, is inconsistent (e.g., retail Li- censes providers being allowed to deploy infrastructure) and the CRC should review it with a view to streamlining. License scope The CRC should provide more clarity regarding what activi- ties are licensable and the scope of activities of each License type, and to make the terms of Licenses available to the public. e-crc PROJECT2 42
  41. 41. Necessity of certain License types CRC should consider discontinuing licensing requirements for services such as data hosting Licenses and content aggrega- tors and address concerns through other regulatory means. Separating transmission from content The current licensing framework addresses the means of transmission and content (e.g., Licenses that distinguish between content for cable TV channels and TV channels) together. The CRC is advised to review its transmission and content licensing classifications in order to define the two concepts more clearly. Technology neutrality and convergence The removal of licensing requirements that hinder the ability of operators to take full advantage of service convergence and maximise the usage of their networks will be consid- ered. The CRC should consider a more technology neutral and converged License classification framework that would focus on the consumer as the ultimate beneficiary. Limitations on the number of Licenses In order to favour greater economic efficiency driven by market forces of supply and demand, the CRC is advised to consider removing limits on the number of Licenses in most services except in cases where there are technical or scarce resource constraints, such as particular radio spec- trum bands. To the extent possible, in cases where License number limitations are necessary, the CRC should endeav- our to provide greater information to stakeholders regarding the reasons behind such limitations, their expected duration and efforts to overcome any regulatory unfairness resulting from those limitations. Monitoring and enforcement Given operator complaints regarding the adequacy of regu- latory monitoring and enforcement, the CRC should consider adding terms and conditions related specifically to monitor- ing and enforcement in order to reinforce this aspect of the CRC’s functions. License duration In the interest of fairness and transparency, the CRC should considering rationalising License durations based on objec- tive factors, taking into account the useful life of the un- derlying assets, so as to allow for an acceptable return on investment for operators. 43FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  42. 42. Geographic scope The CRC should considering granting telecommunications Li- censes on a national level (i.e., generally without geographic restrictions) to allow operators to take advantage of econ- omies of scale. Some radio spectrum Licenses will naturally remain geographic in limitation. License fees The CRC is advised to review its License fee framework in light of the growing international practice of levying fees as a proportion of revenue, and with an eye to recovering costs associated with its regulatory responsibility. License applications It should consider easing licensing application processes through increased use of notification and registration pro- cesses. It should also consider whether market entry con- cerns can be addressed by less intrusive regulatory means, such as an emphasis on consumer protection and education efforts or by the use of performance bonds. Clarity and transparency The CRC should considering introducing mechanisms by which fairness and transparency can be safeguarded, such as publishing criteria for qualification or selection where possible and, in the case of disqualifications or rejections of applications, providing justification. License renewals In the interest of promoting investor confidence for ongoing investment throughout the term of Licenses, the CRC should consider whether there would be benefits in providing a clearer presumption of renewal and the circumstances under such a presumption would not apply, such as in the case of serious infringements of License conditions and regulations. e-crc PROJECT2 44
  43. 43. Recommendations on broader issues improving the transpar- ency, predictability and quality of CRC deci- sion-making generally; providing the CRC with sufficient enforcement powers to regulate ef- fectively; strengthening compe- tition through greater focus by the CRC on technical aspects of competition, dominance, abuse of market power and consolidation; reviewing the merits and demerits of the separation policy as applied to Netco and MTC and as applied to service providers; improving policies to reach rural areas, the current approach to the USOF and the role of Netco (ownership struc- ture, exclusive rights and commercialisation); examining the set up of the various roles of the State in the sector (e.g., policy, regulatory, ownership of operations, investment, USOF management, subsi- dies, etc.) through the ITPTA, CRC and State Property Committee with a view towards avoiding conflicts of interest; revisiting the advantages and disadvantages of current foreign investment limits; strengthening the legal and regulatory obligations around interconnection, infrastructure sharing and access to wholesale services; reinforcing effectiveness of dispute resolution; improving management, licensing and pricing of the radio spectrum; reviewing the adequacy of access to public property; and supporting the enforcement of intellectual property rights. 45FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  44. 44. REGULATION ON RADIO FREQUENCY Within the implementation of the resolution №47, 2012 of the CRC on “Release WLL Network” WLL technology and net- work of Mobicom Corporation LLC and Skytel LLC released, and radio spectrum of WLL networks are refarmed successfully to IMT mobile network. International cooperation on radio frequency coordination and monitoring Radio Frequency Regulation and Monitoring Department has cooperated to explore international trend in policy and regulation of radio frequency with following organizations: Cross-border coordination of radio frequency Communications Regulatory Commissions and the Telecom- munication Ministry of Russian Federal finalized and ap- proved the agreements (radio, TV broadcasting-5, mobile-1) on the radio frequency planning and use border areas in Moscow April 2014. The drafts of agreements presented at Government of Mongolia in July 2013 and the agreement signed between Telecummunication Administrations Information, Technolo- gy, Post and Telecommunication Authority of Mongolia and Russian Federation. International Telecommunication Union (ITU) Central Radio Management Office of Korea (CRMO) Korea Information Society Development Institute (KISDI) National Communications Commission (NCC, China) International Telecommunication Union-Academy (ITU- Academy) Technische Uberwa- chungsVerein Sud (TUV Sud) Independent regulator and competition authority for the UK communications industries (OFCOM) REGULATION ON RADIO FREQUENCY3 46
  45. 45. Policy and technical solution of digital radio Accordance with order №100, 2013 of Chairman and CEO of the CRC, “Policy and blueprinting technical solution of digital radio” has established. Choosing standard for radio broadcasting transmission to digital system, infrastructure, design for routing net- work, allocation of utilizing frequency spectrum, identi- fying and calculating radio wave coverage are done by RFRMD. DRM (medium and long wave) and DAB+ (VHF III wave) standards chosen for transmission to digital system. According to radio broadcasting chosen network op- tions required equipment list was provided and required amount of investment was calculated in advance based on bid for digital radio equipment. RFRMD evaluated current market situation of radio broadcasting and made a study on transition period op- tions. Within frame of this work broadcasting competi- tion situation has assessed through international common methods to identify management drive of broadcasting. Overall, the sector drafted its recommendation to regu- late transition period first time. The study made on international digital radio standard and principles, investment, advantages and disadvantag- es of utilizing digital radio, legal environment and regu- lation policy of radio frequency spectrum. The comparison study to identify customers’ current interest with other media and future trend in consumption done through study conducted over 982 urban and rural customers. 47FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  46. 46. “Development of Undersized Satellite” ITPTA and APSCO joint international workshop has successfully organized in Ulaanbaatar. Scientists and researchers from Iran, Chi- na, Pakistan and Mongolia gave a lecture on technology to development undersized satellite. Workshop involved more than 40 participants from Bangladesh, China, Tur- key and Thailand, Iran, Indonesia and Peru. 3 operators chosen to launch satellite in basic position from “Boeing Satellite System International” from USA, Italia and France joint company “Thales Alenia Space Company”, Atrium from European Union, which are pro- ducing, launching and servicing companies, Arianespace from France, SpaceX from USA, Russian Federation and USA joint company ILS which are run launching ser- vice, Intelsat from USA, SES, Telesat from Canada who are world leaders on communication operator service and Asia Broadcasting Satellite based on their satellite launching offers and, presented at Prime Minister and made research on bid. Satellite “The National Satellite” working group established with the order of Prime Minister has successfully implemented following activities : REGULATION ON RADIO FREQUENCY3 48
  47. 47. Monitoring and enforcement Planned annual monitoring Tuv, Dundgobi, Umnugobi, Arkhangai, Uvurkhangai and Bayankhongor prov- inces. Orders were given to entities and individuals to eliminate violation and suspended 2 licenses. The inspection and measurement were held on utilization of radio frequency of 24 organizations in Uvurkhangai, Bayankhongor, Arkhangai, Gobi-Altai who run mining, minerals and petro- leum business and their security offic- es. Recommendations and orders were given to organizations to eliminate violation. Orders were given to 6 FM radio stations in Ulaanbaatar and rural areas to meet standards and Radio Wave Law. In order to support implementation of Radio Wave Law, inspection was held on business entities and individuals who run communication radio sta- tion business in second half of 2013. The result of an inspection; detected without trade license certificate-20 entities and individuals, non-standard radio station trading-12. Professional and methodological advices and or- ders were given to entities and indi- viduals to eliminate violation. Determined 7 MMDS providers who run no activities and 3 MMDS providers without license through the inspection was held on total 27 MMDS providers in Ulaanbaatar city, Darkhan, Erdenet, Bulgan, Baganuur and Nalaikh district and Monitoring and ENFORCEMENT4 49FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  48. 48. Inspection was held in broadcasting service providers to enforce the implementation of licensing contract, to prevent violation and to eliminate determined violation. The coverage measurement was made of 18 TV broadcastings in 40 points. Violation was eliminated in 5 FM radio providers which weren’t meet standard of Mongolia and 6 radio link permissions provided. In 2013, radio frequency monitoring engineers had monitor and inspect the usage of land mobile radio stations its radio frequency used in over 80 hotels. During the inspection total 27 illegal radio stations which caused harmful interference to le- gal stations are detected. In accordance with Radio wave law, operation of illegal stations are stopped and sealed by state inspectors and illegal stations owners are received professional methodical advice from radio engineers. Recommendations and guidence were given to organizations to eliminate violation through suspension of operation and arresting of radio stations. Monitoring on TV broadcasters, channels and ISPs Inspected 17 TV broadcasters and 44 Cable channel service operator entities and individuals under implementation to perform inspection, assessment and take relevant actions on implementation of terms and requirements of licenses by TV and Cable channel service operators in UB City, according to the guidance approved by the Chairmen and CEO’s of CRC, Intellectual Property Agency, AFCCR, Specialized Inspection Department of UB City and UB Police Department. The in- spection found more than 20 cable channels not complied with standard requirements and state inspectors released relevant conclusions on them. According to that, CRC tem- porarily suspended their operations by releasing resolution and monitored the implementation of the resolution. Monitoring and ENFORCEMENT4 50
  49. 49. Gemnet Mobicom UBrailway 75 67 93 80 67 77 Evaluation CITUnivercity 27 0 Optinet 55 48 Erdemnet 72 16 SkyC&C 68 54 Sansar 49 59 MTC 68 50 Magicnet 45 32 BMD 48 35 Boldsoft 87 51 H&I 49 50 Asiatel 53 68 Gnet 56 40 Yokozunanet 57 28 Digicom 58 41 Incomnet 57 16 Nomsys 51 24 Ulusnet 76 42 Gmobilenet 54 21 Mobinet 83 47 Kewiko 73 44 Citinet 59 51 Megajit 33 28 Supervision 27 35 NITsystems 37 36 Comtel 60 24 Topika 53 30 UCS 18 35 Progamersnetwork 16 6 Univision 78 67 F D C B A Quality of technical performance Quality of service Based on the result of working group to monitor and in- vestigate on advertisement of the Parliamental election 2012 and the conclusion of the state inspector, recorded the of- fenses found on 14 entities which broadcasted more than 2 hours of election advertisement on TV and issued penalty to 13 TVs in total and eliminated the offences, based on the Provision 35.33 of the Law of Mongolia on Parliament Election, Special terms and requirements of “License for Internet Service” was developed and approved by Resolution No.49 of the Commission meeting of the year 2013. Inspected im- plementation of Mongolian laws and regulations and terms and requirements of the license agreements in operation of internet service providers. Comprehensive study was made on service quality, tariff, market demands and competition situation among 34 internet service providers in total in UB in order to prevent from offences, eliminate offences found and to support fair competition. The result was presented to the Commission meeting, the resolution of which de- livered relevant requirements to 15 service providers within the scope of regulation document of the license. After such works and re-inspection, relevant proposals made on princi- ple of 4:1 or background to set tariff which established low quality service, speed test in the customer end and collecting information sources requied for further regulations. 51FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  50. 50. Complaints and Disputes on Radio Frequency In accordance with requests were received from mobile operators, 74 inspection and measurements were held in Ulaanbaatar and rural areas and complications were issued. 58 complaints were received from radio frequency certifi- cate holders; of which: broadcasting operators, satellite TV operators, MMDS, cable TV, Wireless Internet and Commu- nication, Navigation, Surveillance Services Division and rele- vant actions were taken. By the fixed monitoring station, CRC started to monitor radio frequency interferences at the time and monthly reports are on our website. Implemented projects and procurements were made in 2013. The projects were implemented to enhance operation and monitoring system of Mongolian National Radio Frequency following: Recommendation on policy and regulatory issues of Mongolian National Radio Frequency jointly drafted by KISDI and the CRC. Fixed monitoring station for Radio Frequency received by donation from Ministry of Science, Technology and Future Development Korea. Within this station the CRC could monitor radio frequencies utilizing in center of Ulaanbaatar. The documents on type approval were drafted jointly by ITU consulting service and internal consulting service. Required purchases on Radio Monitoring Stations made with internal investment, including: Portable direction finder radio station DVB-T2 Measurement Receiver Digital TV universal signal receiver Monitoring and ENFORCEMENT4 52
  51. 51. What we do… Overview of the Communications Regulatory Commission (CRC)
  52. 52. INTRODUCTIONThe Communications Regulatory Commission is an independent Regulatory Authority of Mongolia, which was established by the Communications Act of 2001. It is in charge of regulating and supervising a wide range of subjects including competition issues, the provision of telecommunications networks and services for fixed and wireless lines, television, radio, and satellite transmission, spectrum management, postal services and the Internet to ensure that the public interest is well-served. The CRC’s jurisdiction covers all regions of Mongolia. CRC MISSIONTo advance the development of ICT sector in Mongolia by making it more efficient and creating fair competition environment which meets the interests and needs of Mongolian citizens. OUR VALUES• Fairness; • Transparency; • Efficiency; Functions & Responsibilities 54
  53. 53. CRC MAIN OBJECTIVES To facilitate access to safe, reliable and affordable ICT and broadcasting networks and services by pursuing, where appropriate, commercially viable and competitive environment; To support innovation and expansion of ICT, broadcasting and postal markets through the efficient and impartial oversight of network and service providers and the enforcement of their obligations including the Universal Service Obligation. To protect the interests of consumers who use networks and services in the sector in which we regulate. To increase tele-density and access to ICT and Telecommunications services in the country at affordable prices. To establish an interconnection regime that allows fair, transparent, prompt and equitable interconnection. To re-balance tariffs so that the objectives of affordability and operator viability are met in a consistent manner. To protect the interest of consumers and to address general consumer concerns relating to availability, pricing and quality of service. To monitor the quality of service provided by the various operators. 55FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  54. 54. The list of Commissioners during FY 2013 was the following: Chairman & CEO Mr.BALGANSUREN Batsukh Commissioner Mr.AMGALANBAATAR Delegdorj Commissioner Mr.DAVAAJAMTS Choindon Commissioner Mr.ENKHTSOG Davgadorj Commissioner Mr.JADAMBAA Tsagaan-Uvgun Commissioner Mr.MUNKHBAT Buyandelger Commissioner Mr.MYAGMARNARAN Bavuujav CRC ORGANIZATIONAL STRUCTURE The CRC consists of six (6) commissioners, appointed by the Prime Minister for six-year terms. The Prime Minister appoints the Chairman and CEO. Chairman & CEO Mr.BALGANSUREN Batsukh 56
  55. 55. Commissioner Mr.AMGALANBAATAR Delegdorj Commissioner Mr.DAVAAJAMTS Choindon Commissioner Mr.MUNKHBAT Buyandelger Commissioner Mr.JADAMBAA Tsagaan-Uvgun Commissioner Mr.ENKHTSOG Davgadorj Commissioner Mr.MYAGMARNARAN Bavuujav 57FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  56. 56. Chairman and CEO Legal, Information and Administration Department Regulatory Department Market and Tariff Regulation Department Postal Regulation Department Commissioners (6) Radio Frequency Regulation and Monitoring Department Radio Frequency Monitoring Center The Communications Regulatory Commission’s organizational chart: 5858
  57. 57. The Chairman of Communications Regulatory Commission leads the Commission as head of the agency. The Commission has five operational departments for following functions: 1. Legal, Information and Administration Department - general services to the Commissioners and Chairman and legal advisory, consumer protection, investigations team, compliance, complaints and dispute resolution, public rela- tions, administration, finance, international relations, human resource and training, IT and website management. 2. Regulatory Department - licensing, standards, technical aspects of interconnection, numbering assignments, tech- nical requirements and Internet affairs. 3. Radio Frequency Regulation and Monitoring Department - radio frequency spectrum planning, technical analysis, radio frequency allocation and management, radio frequency monitoring and inspections, radio frequency uti- lization licensing and broadcasting. 4. Market and Tariff Regulation Department - market strategy analysis, market research statistics, competition and network access, tariff and interconnection, and and implementation and monitoring of Universal Service Obligation. 5. Postal Regulation Department - international, domestic postal and parcel service licensing and regulation, inter- connection, defining reserved areas of postal service, postal zip code assignment and its regulation. 59FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  58. 58. CONSUMER PROTECTION AND QUALITY OF SERVICES In fiscal year, total number of consumer complaints are 212. The CRC is required to determine and monitor KPI (Key performance indicators) of each communication service and target performance particular reference to consumer satisfaction, consumer benefits and quality of service. Dispute resolution and complaints The CRC is obliged to receive comments, complaints and disputes from licensees and consumers for settlement under its jurisdiction. The main matters raised throughout 2013 were disputes related to lease agreements, interference, free to air TV broadcasting, and satellite TV and wireless internet access. Licensees’ complaints / disputes Licensing and interconnection Delay on interconnection payment Delivery of the service, using suspended license (numbering) Most complained services were Wireless internet access Service quality of cable TV TV and web content Unavailability of TV channel Consumer billing of international data roaming 60
  59. 59. Information about resolved complaints received from “11 11” Government call center Received and responded feedback, comments by graphic: In fiscal year of 2013, the CRC received total 888 complaints, suggestions and appreciations from consumers. “11 11” gov- ernment call center was established by the new Cabinet in order to contact to all citizens and receive their complaints, opin- ions, obligations etc., Then center arranges received complaints responsible agencies or organizations to provide coherent responses to each individual. This center uses fully automated system in order to receive every single feedback, comments, complaints, and compliments. 888.0 844.0 888.0 44.0 0.0 0.0 96.0 2.0 204.0 1.0 0.0 585.0 ClosedOpen Recognition Slow Feedback Notresponded Petition Total Critization Fast Complaints Responded 61FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  60. 60. CRC DRIVEN WEBSITES The CRC has developed and runs websites to monitor internet connection speed by consumers or end users, to be aware of cyber security and improve skills, postal code starch finding and identification of users. www.speedtest.mn In 2010 for the first time, the CRC introduced the speed testing program to internet users and started to run www.speedtest.mn. In order to improve the measurement accuracy, CRC also presented the line quality test in 2011 and it increased usage of program. CRC speed testing program used by 144 210 consumers in 2013. www.black-list.mn This website lists websites which restricted their access from Mongolia because of violation of “Copyright and Related Rights Law”, “Pornography Law”, “Protection of Children’s Rights Law”, “Advertising Law”, “Criminal Law”, “Competition Law”, “Consumer protection law“, and the CRC’s adopted rules and conditions, and inter- national conventions and treaties. CRC restricts access based on decisions and findings of State Intellectual Property Office inspectors and other order from related authorities. Intellectual Property Department’s inspector’s findings and the decision of the authority would be remedies to remove from the list to open access. www.zipcode.mn Mongolia Postal Codes/Zip Codes are provided to the website visitors. An integrated coding system of land loca- tion (ZIP code) indentifies the area of the country and provides greater efficiencies to Mongolian postal services. 62
  61. 61. Regional Seminar 2013 CRC has been organizing the Region Seminar since 2006 on information communications current development, its policy and regulation. Company, Mongol Post Compa- ny, Mobile Operators, Benekraft Company, Cable TV Operators Association, United Media Group and school of Information and Telecommunications Technology of The Mongolian University of Science and Technology were par- ticipated in this seminar. CRC called the meeting and open discussion with telecom- munications operators and broadcasting operators on “Tele- communications Network and Future Trend of Operators” and “Challenges of Transition to Digital Technology” on 6th November 2013 to increase an efficiency of seminar. CRC organized associated meeting on “Future trend of Technol- ogy and Telecommunications Sector” on 7th November 2013 The regional seminar was suc- cessfully productively held under the theme of “Communications Regulation and Future Trend 2013” on 6-7 November 2013, in central region Uvurkhangai, Arvaikheer. The forum was de- signed to give participants the opportunity to hear the sector’s new policy implementation and renewal on regulations and the latest technology develop- ments, participate in open forum and exchange ideas with professionals. More than 80 delegates, who were license holders and op- erators of Mongolia and presenters from ITPTA, Intellectu- al Property Agency, Netcom Mongolia, Mongolia Telecom Seminars and Workshops for service providers 64
  62. 62. and has concluded the presentations and discussions which are involved the issues on telecommunications sector’s new service, its consumption, standard and type approval and, copyright issues, future trend of technology and future trend of rural area TV were made great significance. During the seminar open discussion on “Telecommunications Service “Postal Regulation 2014” seminar Affects Rural Area Development” was created to share and exchange ideas on proficiency of telecommunications ser- vice and challenges of providing telecommunications service. ITPTA, Intellectual Property Agency and NGOs were actively supported seminar and sector’s professionals and scientists were participated as presenter. “Future Development and Regulation of Postal Sector” forum and seminar were successfully held on 9-10 December 2013, at Chinggis Hotel and meeting room of Netcom Mongolia. During the forum ITPTA, CRC and Postal Service License holders and Customs General Administration were discussed on current situation of postal service, its development trend and public private partnership and government regulation and, jointly drafted recommendation for further effective implementation action. The MoU signed for joint cooperation between CRC, Civil Aviation Authority and National Center of Auto Transporta- tion to support end to end freight of postal service providers with government adjustment. The forum provided information of projects; logistic cars, smart post box and GPS for monitoring vehicle and comput- er for post-bearer. The trainings were held on further policy of postal service, common law and standard on production and service, its monitoring and, redress fund of USOF and its expenditure and custom regulation by USOF and International Postal Custom Department. 65FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  63. 63. Training was held for Administrative and Strategic Representatives of TV Broadcasters casting TV and 6 cable televisions and their administrations were participated to the training. The training was led by Denis Vishya, director general of Autograff Company of Russia, training coordinator of inter- national organizations “BBC World Trust” and “Inter news”. The training focused on TV market marketing, definition proposed audiences, drafting TV programs, news prepara- tion, and administration of human resource and drafting strategic plan. “How to develop broadcasting business” training was held for 40 administrations of TV, Radio and cable channel in Ulaanbaatar at the first day. Joint training on topic of “Administration and Strategy of TV Broadcasting” with TV Association of Mongolia and Au- tograff Company of Russia was held on 26-30 August 2013 for TV and FM operators and their administrations. 12 broad- Forum on .MN domain name of Mongolia was successfully organized Forum on .MN domain name of Mongolia has successfully held on 28th June 2013. Whosale and retail internet service providers and web sites and web hosting service providers were participated to the forum. CRC was presented presentation on authorization and regu- lation of country code top level domain name /ccTLD/ and its global experience as well as, discussion held on drafting policy of. MN domain name accordance with relevant law Seminars and Workshops for service providers 66
  64. 64. in frame of the implementation of Government 1st resolu- tion 2013. After discussing difficulties of lack of policy and regulation of .MN domain name issues, participants were suggested to head of sector to draft policy and relevant Seminars and trainings on Radio Frequency and Monitoring The seminar and training were organized to following license and certificate holders by the CRC: Joint seminar and introduction with Motorola and Kenwood on digital communication station and its application and activities were organized to security services, police or- ganization and national emergency management agency. “Radio Frequency Allocation, Regulation and Monitoring” seminar was organized to Mongolian Taxi Operators Association and Taxi Service Operators and other entities. The seminar and meeting were organized to entities who run security activities through ultra-short wave communication station among Ulaanbaatar. Joint forum was organized with mobile operators on LTE introduction. The forum on VSAT regulatory document was organized among Satellite communication VSAT service operators. Training was organized to promote implementation of digital radio and television to relevant organizations. regulations. Furthermore, discussed on importance of pro- motion of domain name in growth of internet application and e-commerce and content development. 67FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  65. 65. Satellite 2013 Mr.Balgansuren, Chairman and CEO of CRC and Mr.Jadambaa, Chairman of ITPTA and representatives of ICT Sector of Mon- golia were participated “Satellite 2013” exhibition and conference, held on 18-21 March 2013 in Washington DC USA. More than 12,000 communications professionals in the satellite community representing more than 75 countries from the military, government, broadcast, enterprise, mobile, telecommunications, maritime and commercial markets to explore next genera- tion products and technology from 350 exhibiting companies were joined to exhibition and conference. Vice chairman of Institute for Information Industry, Taiwan visited to CRC CRC has been cooperating with regulatory organizations in- cluding KCC, CRMO of Korea, and regulatory commissions of Singapore, India, and Malaysia and OFCA of HongKong China. Within framework of cooperation Dr.Gary Kong, Vice chairman of Institute for Information Industry, Taiwan, Chi- na visited to CRC and met Mr.Balgansuren, Chairman & CEO of CRC on 31st May 2013. The meeting was discussed on future cooperation on e-government, software, content and universal e-education and its environment and researches, joint meetings and trainings. ITU officials organized seminar International Radio Regulatory Regulation seminar and train- ing was successfully and productively held on June 07 2013 in Ulaanbaatar, Mongolia under support of the ITU, inviting Mr.Yvon Henri, Director of Space Technology Department and Mr.Ashish Narayan ITU Regional Office for Asia and the Pacific and Mr.Abram Son from ITU The main organizers are the Information, Technology, Post and Telecommucations Authority (ITPTA) and Communications Regulatory Commis- sion (CRC). The seminar attracted more than 50 professional from across industry, government and ITU. Foreign Visits and Events 68
  66. 66. CRC delegates participated to the “Satellite Installation and Regulation” training ITU held Asia Pacific Regional seminar and training on “Sat- ellite Installation and Regulation” in Jakarta, Indonesia from 3rd to 5th of June 2013. The seminar was designed to give participants the opportunity to hear the latest satellite tech- nology developments, international regulation on satellite, challenges and participate in open forum and exchange ideas with professionals. The workshop brought together satellite operators, experts and practitioners, senior government of- ficials and other stakeholder groups from the satellite in- dustry. Among the total 112 participants from 15 member countries from the Asia-Pacific region including delegates from the CRC of Mongolia. Government agreement on “Cooperation on Information Technology Sector” has made Mr.Balgansuren, Chairman and CEO of CRC and Mr.Jadambaa, Chairman of ITP- TA signed Government agreement on “Cooperation on Information Technology Sector” between Mongolia and People’s Republic of Korea, on 1-4 July 2013, in People’s Republic of Korea. The opportunities for cooperation in the fields of Communications Regulation were discussed during the visit. Chairman of ITPTA and Chairman of the CRC attended to the Connect Asia-Pacific Summit A delegation led by Mr.Jadambaa, Chairman of ITPTA and Mr.Balgansuren Chairman and CEO of CRC were magnifi- cently participated Connect Asia-Pacific Summit which was held on between 18-22 November 2013, in Bangkok Thailand under the support of ITU and the Government of Thailand. The summit brough together global leaders, ICT ministers, CEOs, and senior officials to exchange views on the digital challenges and opportunities. This was an important oppor- tunity for leaders of countries in the Asia-Pacific region to foster a shared vision and strategy for creating an inclusive information society, in line with the objectives of the World Summit on the Information Society. 69FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  67. 67. CRC delegates worked in Germany on conformity issues CRC representatives were visited to Germany on 08-13 July 2013, to meet with Federal Network Agency, TUV SUD and Rohde Schwarz organizations and discussed on future cooperation and exchanged ideas and experiences on regulation and environment of type approval, disaster management and numbering. Meeting on agreement of radio frequencies to be used in border zone CRC representatives cooperated with the Ministry of Communications, Russian Federation and discussed and approved 6 contracts in total on radio frequencies to be used in border zone of those two countries in Moscow in April 2014. ITPTA finalized and signed 6 contracts (1 contract for radio & TV and 5 contracts for mobile communications) in total for radio frequency zones to be used in border zone of those two countries with the Ministry of Communications of Russia. Drafts of those contracts were discussed and supported by the Parliament of Mongolia in August, 2013. Foreign Visits and Events 70
  68. 68. Delegates from National Communications Commission visited to the CRC CRC cooperates with more than 150 regulatory organiza- tions around the world. Within the scope of cooperation, a delegation led by Mr.Shyr from National Communications Commission of Taiwan, China visited to Mongolia on 14-18 August 2013 and jointly organized training and meeting on futher trend of mobile and 4th generation and USOF. Widened foreign cooperation with OFCOM Mr.Balgansuren, Chairman and CEO of CRC and other rep- resentatives of CRC joined to IIC’s 2013 annual conference (held in London on 9-10 October), which was convergence in all its forms among the telecoms, media and technology sectors. The Chairman and CEO of CRC was joined to ses- sion 5 “Access Infrastructure Issues and is getting the best deal for the consumer the best society?” as speaker and introduced current situation of Mongolian ICT Sector and its specific challenges. 71FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  69. 69. CRC delegates successfully participated to the Global Symposium for Regulators 2013 Project on Fixed radio frequency monitoring station was implemented successfully CRC delegates were successfully participated “ITU Global Symposium for Regulators-2013” held on 2-6 July, 2013 in Warsaw, Poland. More than 650 representatives from 130 countries 190 reg- ulatory commissions, organizations and committees partici- pated the symposium. The symposuim was covered the current issue of ICT sector and its future regulatory trend includes; “Looking for Spec- trum”, “Are standards the Crux of ICT Business in Today’s digital World”, “Building the Future Digital Society”, “Infra- The MoU was signed between The Korea Communications Commission (KCC) of the Republic of Korea and CRC on Cooperation in the field of the Communications Regulation on 30 May 2013. Within the scope of development cooperation with the Cen- tral Radio Management Office (CRMO) of Korea the MoU and agreement on “Installation and Donation of Fixed Radi- on Frequency Monitoring station” were signed by CRC and CRMO. Accordance with agreement, Fixed Radio Frequency Monitoring Station was successfully installed and handed over to CRC on 24 October 2013. Foreign Visits and Events 72
  70. 70. structure 4.0 and Beyong: How To attract Investment and Secure Funds, Maximising the Potential of Universal Funds Through Successful Administration and Management”, “Dig- ital Transactions in Today’s Smart Society”, “A World of data: The Need for more IP Addresses” and Moving to the Next Level: New Apps and New Delivery Platforms, 4th Gen- eration Regulation. 73FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  71. 71. Accordance with annual plan of trainings and development plan, 14 trainings were successfully held to officers and experts of the CRC. Total 31 officers and experts were participated professional trainings and language school include archive training on pro- cedure and document professional for 3 months-1 officer, training on documentation for 3 days-2 officers, training on procurement-14 officers and experts and Talk Talk English Language school-14 officers and experts. The social welfare was issued for 11 officers and experts in frame of regulation on social welfare of the CRC. Every year, on 1st of October we show honor to the former workers who retired from the CRC | 2013.10.01 The CRC staffs had planted trees in Radio Frequency Monitoring Center field | 2013.10.19 The CRC staffs had cleaned up litter in the field of Radio Frequency Monitoring Center | 2013.10.19 human resource and social activities 74
  72. 72. Appendex 75 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t FISCAL YEAR 2013
  73. 73. LISTS OF THE RESOLUTIONS APPROVED BY THE COMMISSION MEETING IN 2013 CRC Resolution Number Date of approval Name of Regulations and Guidelines, Procedures, Terms and Requirements, and Other Documents Resolution 01 2013.01.11 Suspension of licenses (Cable channel license) Resolution 02 2013.01.11 Amendment of the General Regulation Procedure and Terms on Radio and TV Broadcasting Resolution 04 2013.02.27 Amendment of the General Terms and Conditions on Digital Content Service Resolution 05 2013.02.27 The General Guidelines on Website Regulation Resolution 06 2013.03.01 Approval of Tariff Resolution 07 2013.03.01 Suspension of Licenses Resolution 08 2013.03.01 Issuing of Licenses Resolution 09-11 2013.03.01 Annihilation and Suspension of Licenses Resolution 12 2013.03.01 Direction of Regulation and Procedure on Radio Frequency of 470-690 MHz Band Resolution 13 2013.03.01 Suspension of Some Rule, Regulation Document, Terms and Conditions Resolution 14 2013.03.01 Annihilation, Suspension and Amendment of Licenses Resolution 16 2013.03.15 The Allocation and Technical Requirements of Radio Frequency in UHF 340-350 Band Resolution 17 2013.03.15 The Allocation and Technical Requirements of Radio Frequency in UHF 400-430 Band 76
  74. 74. Resolution 18 2013.03.15 The Allocation and Technical Requirements Radio Frequency in UHF 440-450 Band Resolution 19 2013.04.05 Procedure on the Presidential Election Advertising Campaign by Radio and Television Broadcasting Resolution 20 2013.05.01 Amendment of General Terms and Conditions on IPTV License Resolution 21 2013.05.01 Methodology to Monitoring of MMDS Channel Resolution 22 2013.05.01 Amendment of Terms and Conditions on Installation Communications Network & Infrastructure and Operation License Resolution 23 2013.05.01 Annihilation and Amendment of Licenses Resolution 24 2013.05.01 Procedure on Registration for Amateur Radio Communications/Stations in the Territory of Mongolia Resolution 25 2013.05.01 Technical Terms & Operational Conditions on Radio Communications Stations in the Territory of Mongolia Resolution 26 2013.05.01 Direction of Regulation and Procedure on Information and Communications Network Resolution 27 2013.06.28 Regulation Rules and Guidelines, and Related Sets of Documents on Type Approval Resolution 28 2013.06.28 Approval of Allocation Plan of Radio Frequency Channel of Digital TV Broadcasting Resolution 29 2013.06.28 Direction of Regulation of Radio Frequency in 2200-2400 GHz, 2500-2700 GHz and 2700-2900 GHz Bands Resolution 31 2013.06.28 Annihilation, Suspension and Amendment of Licenses Resolution 32 2013.06.28 Annihilation of Licenses Resolution 33 2013.06.29 Amendment of General Terms and Conditions on Construction of Network and Service License Resolution 34 2013.06.29 Amendment of Special Terms and Conditions on MMDS service 77FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  75. 75. Resolution 35 2013.06.29 Amendment of Special Terms and Conditions on TV and Radio Broadcasting, and Cable Channel Licenses Resolution 36 2013.06.29 General Terms and Conditions on Radio Frequency Utilization License Resolution 37 2013.06.29 General Rule and Procedure of License in Communications Sector Resolution 38 2013.06.29 Special Terms and Conditions on Construction and Utilization of Information Communications Network and Infrastructure License Resolution 43 2013.08.30 Amendment of Rule on Type Approval of Information and Communications Equipment Resolution 44 2013.08.30 Regulation Procedure and Technical Terms and Conditions in Radio Frequency 2.4 GHz Band Resolution 45 2013.08.30 Regulation Procedure and Technical Terms and Conditions in Radio Frequency 5.0 GHz Band Resolution 46 2013.08.30 Direction of Regulation and Procedure in Radio Frequency 2.5-2.7 GHz Band Resolution 48 2013.08.30 Issue Licenses and Annihilation, Suspension and Amendment of Licenses Resolution 49 2013.09.06 Amendment of Special Terms and Requirements on ISP Service License (Attachment-1) and Special Conditions and Conditions on Establishment of International Network License (At- tachment-2) Resolution 50 2013.09.06 Regulation Terms and Conditions on Service License for Transmission of International Transit Traffics Resolution 51 2013.09.06 Issue Licenses and Annihilation, Suspension and Amendment of Licenses Resolution 52 2013.09.20 Amendment of Special Terms and Conditions of TV and Radio Multichannel Broadcasting License Resolution 53 2013.09.20 Amendment of Special Terms and Conditions of Information and Communications Network and Infrastructure License Resolution 54 2013.09.20 Amendment of Classification of Communications Licenses Resolution 55 2013.09.20 Approval of Basic Service Tariff (ICNC) Lists of the resolutions approved by the commission meeting in 2013 LISTS OF THE RESOLUTIONS APPROVED BY THE COMMISSION MEETING IN 2013 78
  76. 76. Resolution 56 2013.09.20 Issue Licenses and Annihilation, Suspension and Amendment of Licenses Resolution 57 2013.10.04 Direction of Regulation and Procedure on Internet Exchange Point Service Resolution 58 2013.10.04 Issue Licenses Resolution 59 2013.10.25 Issue Licenses and Annihilation, Suspension and Amendment of Licenses Resolution 60 2013.12.06 Amendment of Direction of Regulation on Voice Service by Using Special Numbers Resolution 61 2013.12.06 Tendering Rule and Procedure on Radio Frequency Utilization License Resolution 62 2013.12.06 Radio Frequency Allocation and Channels on Digital TV Broadcasting in Ulaanbaatar Resolution 63 2013.12.06 Issue Licenses and Annihilation, Suspension and Amendment of Licenses Resolution 64 2013.12.20 Amendment of Special Terms and Conditions of Postal Network Construction and Postal Service Licenses Resolution 65 2013.12.20 Approval of Buildup Amount in 2014 year for Universal Service Fund Resolution 66 2013.12.20 Amendment of Radio Frequency Utilization and Service Fee Resolution 67 2013.12.20 Issue License Resolution 69 2013.12.25 Issue Licenses and Annihilation, Suspension and Amendment of Licenses Resolution 70 2013.12.25 Amendment of General Rule and Procedure of License in Communications Sector Resolution 71 2013.12.25 Amendment of General Rule on Commissions Meeting and Regulation on Ethics of Employers LISTS OF THE RESOLUTIONS APPROVED BY THE COMMISSION MEETING IN 2013 79FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  77. 77. Directions, terms and requirements of procedures and regulations approved in 2013 No Name Date of approval Reso- lution No. Type Description 1 Procedure to regulate comment relations on web sites 27 Feb, 2013 05 Procedure Newly approved 2 Regulatory direction of 470-690MHz frequen- cy band, which is to be used for broadcasting of digital TV in Mongolia 01 Mar, 2013 12 Direction of regulation Newly approved 3 Distribution of UHF 340-350MHz frequency band in Mongolia, technical requirements 15 Mar, 2013 16 Terms and conditions Revoked the Resolution No.18, “To distribute frequency band”, of CRC dated on 26 June, 2009 and newly approved. 4 Distribution of UHF 400-430MHz frequency band in Mongolia, technical requirements 15 Mar, 2013 17 Terms and conditions Revoked the Resolution No.24, “To distribute frequency band”, of CRC dated on 14 April, 2011 and newly approved. 5 Distribution of UHF 440-450MHz frequency band in Mongolia, technical requirements 15 Mar, 2013 18 Terms and conditions Revoked the Resolution No.13, “To distribute frequency band”, of CRC dated on 08 May, 2009 and newly approved. 6 Approval of procedure to broadcast adver- tisement of Presidential Election of Mongolia through radio & TV 05 Apr, 2013 18/19 Procedure Jointly approved with the General Election Commission. 7 Terms and requirements of license to provide IPTV Service 01 May, 2013 20 Terms and conditions Revoked with the Resolution No.34 of CRC, dated on 29 June, 2013, despite it’s newly approved in 2013. 8 Methodology to control channel structure of TV & radio multi-channel transmis- sion service providers 01 May, 2013 21 Methodology Newly approved 80
  78. 78. 9 Special terms and requirements of the license to establish information and communication network and infrastructure 01 May, 2013 22 Terms and Conditions Revoked with Resolution No.10 of CRC dated on 21 February, 2014 10 Regulation of information and communication network of Mongolia 01 May, 2013 26 Regulatory document Newly approved 11 Direction of regulation for 2500-2700MHz frequency band in Mongolia 28 Jun, 2013 29 Terms and Conditions Revoked the Resolution No.28 of CRC dated on 07 May, 2010 and newly approved. 12 Direction of regulation for 2700-2900MHz frequency band in Mongolia 28 Jun, 2013 29 Direction of regulation Revoked the Resolution No.38 of CRC dated on 31 May, 2011 and newly approved. 13 General terms and requirements of license to establish and serve with network 29 Jun, 2013 33 Terms and Conditions Revoked the Attachment No.2 of Resolution No.3 of CRC dated on 05 Nov, 2002 and newly approved. 14 Special terms and requirements of license to transmit TV & radio multi-channels 29 Jun, 2013 34 Terms and Conditions Revoked each of Resolution No.47 of CRC of the year 2009, Attachment No.1 of Resolution No.26 of the year 2011, Resolution No.49 of the year 2011 and Resolution No.20 of the year 2013 and newly approved. 15 Special terms and requirements of TV & Radio broadcasting and cable channels 29 Jun, 2013 35 Terms and Conditions Revoked each of Attachments No.2, No.3 and No.4 of Resolution No.26 of CRC of the year 2011 and newly approved. 16 Terms and requirements of license to use radio frequency 29 Jun, 2013 36 Terms and Conditions Newly approved 17 Procedure of permission to have an operation in communications sector 29 Jun, 2013 37 Procedure Revoked each of Attachments No.1 and 2 of Resolution No.4 of CRC of the year 2002 and newly approved. Amended with the Resolution No.8 dated on 21 Feb, 2014. 18 Special terms and requirements of license to establish information and communication net- work and infrastructure 29 Jun, 2013 38 Terms and Conditions Newly approved 81FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  79. 79. 19 Procedure of inspection on type approval documents 28 Jun, 2013 27 Procedure Newly approved 20 Procedure to register, access, storage and disposal 21 Procedure on internal audit and monitoring 22 Procedure on management analysis 23 Procedure to confirm model of information and communication equipment 24 Procedure to certificate, storage, renewal and suspension 25 Procedure to secure information 26 Procedure on decision making on requests and petition related to type approval 27 Procedure on nonconformities and any addres- sor correction to ensure the effectiveness of measures taken to prevent 28 Procedure on evaluating sub-contractor andregistration, cooperation and monitoring system 29 Procedure on writing report and evaluation on conformity 30 Direction of regulation for 2.200-2.400MHzra- dio frequency band in Mongolia 28 Jun, 2013 29 Direction of regulation Direction of regulation 31 Regulation and technical terms and require- ments of radio frequency band regulation (Frequency band 2.4GHz) 30 Aug, 2013 44 Terms and Conditions Newly approved Directions, terms and requirements of procedures and regulations approved in 2013Directions, terms and requirements of procedures and regulations approved in 2013 Directions, terms and requirements of procedures and regulations approved in 2013 82
  80. 80. 32 Regulation and technical terms and require- ments of radio frequency band regulation (Frequency band 5GHz) 30 Aug, 2013 45 Terms and conditions Newly approved 33 Direction of regulation for 2500-2700MHz radio frequency band in Mongolia 30 Aug, 2013 46 Direction of regulation Newly approved 34 Special terms and requirements of license to provide internet service 06 Sep, 2013 49 Terms and conditions Updated and approved 35 Terms and requirements for international tran- sit stream transmission service over territory of Mongolia 06 Sep, 2013 50 Terms and conditions Updated and approved 36 Regulation of internet interconnection service 20 Sep, 2013 57 Direction of regulation Updated and approved 37 Regulation of special number used calling service 06 Dec, 2013 60 Direction of regulation Updated and approved 38 Procedure on issuing radio frequency license by competition 06 Dec, 2013 61 Procedure Updated and approved 39 Allocation on radio frequency for digital TV broadcasting in Ulaanbaatar 06 Dec, 2013 62 Direction of regulation Newly approved 40 Modification of use of radio frequencies, and additional service fees 20 Dec, 2013 66 Direction of regulation Amended and approved 41 Terms and requirements of A-class license to provide postal service 20 Dec, 2013 64 Terms and conditions Updated and approved 42 Terms and requirements of B-class license to provide postal service 20 Dec, 2013 64 Terms and conditions Updated and approved Directions, terms and requirements of procedures and regulations approved in 2013 83FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  81. 81. № Class Standard Name Pages 1 33,030 MNS 6365: 2013 Requirements for call center operators of ICT service providers 11 2 33,030 MNS 6365: 2013 Requirements for call center operators of ICT service providers 11 3 33,030 MNS 6366: 2013 Call center requirements for information and inquiry service 8 33.170 Television and radio broadcasting 4 33,170 MNS 6400: 2013 Digital television. Technical requirements of DVB-T2 digital terrestrial transmitter 25 5 33,170 MNS 6401: 2013 Digital television. Technical requirements of DVB-T2 digital terrestrial broadcasting receiver 26 6 33,170 MNS 6402: 2013 Digital television. Technical requirements of DVB-C2 digital cable transmission equipment 14 7 33,170 MNS 6403: 2013 Digital television. Technical requirements of DVB-C2 digital cable receiver 7 8 33,170 MNS 6404: 2013 Digital television. Technical requirements of DVB-S2 digital satellite transmitter 13 9 33,170 MNS 6405: 2013 Digital television. Technical requirements of DVB-S2 digital satellite receiver 11 33.180.10 Fibres and cables 10 33,180,10 MNS 5279: 2013 Installation of Cross connection Cabinet with capacity 1200,2000 pairs and terminal block of 100 and 200 pairs. General requirements 3 Standart List of ICT Sector of Mongolia 84
  82. 82. № Category Type Coverage 1 Establishing, owning and operating communications network and infrastructure 1. ICT backbone network and infrastructure International National / Regional Local 2. ICT access network and infrastructure 3. Radio and television terrestrial (repeater) network and infrastructure 4. Satellite network 5. Post network 6. Data hosting and storage infrastructure CLASSIFICATIONS OF LICENSES TO RUN COMMUNICATIONS PUBLIC SERVICES (Appendix to the 13-th Resolution of 2011, CRC meeting) One. “A” Class: Communications network and infrastructure CLASSIFICATION OF COMMUNICATION’S LICENSING № Category Type Coverage 1 Voice International Local and long distance 2 Internet, data 1. Internet According to service coverage2. Data Three. “B” class: Communication service 85FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  83. 83. 3 Radio and television multichannel 1. Cable TV According to service coverage 2. Satellite TV 3. IPTV 4. Mobile TV 4 Post 1. Main service According to service coverage 2. Logistic 3. Courier post 4. International parcel 5. Direct route international parcel 5 Communications cable network and infrastructure installation and maintenance service 1. PBX installation and maintenance According to service coverage 2. Outside cable network installation and maintenance 3. Cable network installation and maintenance inside building 4. Equipment installation and maintenance on tower 5. Network operation and maintenance 6 Retailer /Distributor/ and other services Satellite mobile service (Iridium, Inmarsat etc.,) Public services through PBX Establishing telecommunication or post service branches contractual basis with main license According to service coverage Classification of communication’s licensing Three. “B” class: Communication service 86
  84. 84. № Category Type Coverage 1 Television broadcasting According to service coverage 2 Radio broadcasting 3 Television channel 4 Toll free and premium rate service 5 Content aggregator 1. Online 2. Mobile Three. “C” class: Content service Four. Registration № Category Type Coverage 1 Web site Should be registered if average user access is exceeding 3000 in one month. CLASSIFICATION OF COMMUNICATION’S LICENSING 87FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  85. 85. Certificate of Audit 88
  86. 86. BALANCE SHEET as of 31st December 2013 PERFORMANCE STATEMENT as at 31st December 2013 ASSETS /in thousand tugrugs/ CURRENT ASSETS Cash and cash equivalent 2242457,9 Receivables 959161,4 Prepaid expenses 345095,3 Goods 217,7 Total current assets 3546932,3 NON-CURRENT ASSETS Physical assets 3786556.9 Non-physical assets 184444,2 Total non-current assets 3971001,2 TOTAL ASSETS 7517933,5 LIABILITIES Other liabilities 46863.9 Unearned Income 735160,0 Total liabilities 782024,0 EQUITY Government fund 1169840,3 Total accumulation 5451437,4 Retained surpluses 114631,8 Total equities 6735909,5 TOTAL LIABILITIES AND EQUITIES 7517933,5 ITEMS /in thousand tugrugs/ OPERATION REVENUE Basic operation revenue 3788088,6 Non-Basic operation revenue 205951,7 TOTAL OPERATION REVENUE 3994040,3 OPERATION EXPENCES Employee related costs 1597291,8 Remuneration 1435023,0 Social and health insurance 162268,9 Allowances 127442,8 Good and service expenses 1399378,8 Depreciation 544506,9 TOTAL OPERATION EXPENSES 3668620,3 Performance 325419.9 89FISCAL YEAR 2013 P e r f o r m a n c e a n d A c c o u n t a b i l i t y R e p o r t
  87. 87. ABU Asia-Pacific Broadcasting Union APEC Asia-Pacific Economic Cooperation APSCO Asia-Pacific Space Cooperation Organization APT Asia and Pacific Telecommunication CATV Cable television CDMA Code division multiple system CEO Chief executive officer CRC Communications Regulatory Commission CRMO Central Radio Management Office DSL Digital subscriber line EDGE Enhanced Data for GSM (Global System for Mobile) Evolution EVDO Evolution Data Only GPRS General Packet Radio Service GSM Global system for mobiles ICT Information and Communications Technology ISP Internet service provider ITPTA Information Technology, Post and Telecommunication Author- ity ITU International Telecommunication Union KCC Korea Communications Commission KISDI Korea Information Society Development Institute GLOSSARY OF TERMS LTE Long Term Evolution MMDS Multi point multi distribution system NCC National Communications Commission OFCOM The Office of Communications QoS Quality of service TV Television TUV Sud Technische Uberwachungs Verein Sud UA Universal access USOF Universal service obligation fund VDSL Very high-speed digital subscriber line VoIP Voice Over Area Network /Network using short-range radio communications trans- mission links, for example, a private network of computer terminals, which may or may not be connected to the public networks./ VPN Virtual Private Network VSAT Very Small Aperture Terminal Wi-Fi Wireless Fidelity /Broadband wireless data technologies used for interconnecting computer equipment/ WiMAX World Interoperability for Microwave Access Broadband wireless data technologies used for interconnecting computer equipment WLL Wireless Local Loop 90
  88. 88. 2013Performance and Accountability Report www.crc.gov.mn

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