The Art and Science of Onboarding

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Ted Tencza

Onboarding - CTO Summit Sydney presentation

Marketing Software Technology

THE ART AND SCIENCE OF
ONBOARDING
Ted Tencza
CTO - finder.com.au
@darthted

BACKGROUND
Designed Atlassian's onboarding
program “Bootcamp”
Designed Bigcommerce's
onboarding program
Designed finder.com.au’s
onboarding program

QUESTIONS
https://www.flickr.com/photos/jamuraa/813966437
10

1
DO DEVELOPERS HAVE ACCESS TO ALL
NECESSARY SYSTEMS AND ACCOUNTS
CREATED BEFORE THEY START?

2
DOES YOUR COMPANY HAVE A
SPECIFIC LIST OF GOALS TO
ACCOMPLISH FOR THE
ONBOARDING?
https://www.flickr.com/photos/anitacanita/2106907984

3
DO THE GOALS EXPLAIN
AND RE-ENFORCE
COMPANY VALUES
AND MISSION?
https://www.flickr.com/photos/inkybob/122476158

ARE THE PEOPLE INVOLVED ACTIVE
MEMBERS OF THE TEAM TRAINED ON
HOW TO DELIVER INFORMATION?
Not HR.
https://www.flickr.com/photos/menlopics/3928252097
4

5
DO DEVELOPERS HAVE A
FULLY FUNCTIONING DEV ENVIRONMENT
BEFORE LUNCH?

6
DO DEVELOPERS WRITE
AND COMMIT NON-TRIVIAL
CODE FOR PRODUCTION
SYSTEMS ON THE FIRST
DAY?
https://www.flickr.com/photos/adactio/8371213156

7
ARE DEVELOPERS INSTRUCTED IN
HIDDEN/INSTITUTIONAL KNOWLEDGE
EARLY ON?
https://www.flickr.com/photos/aigle_dore/6365101775

8
DO DEVELOPERS HAVE A DESIGNATED
PERSON THEY CAN GO TO FOR HELP?

9
IS THE PROGRAM MOSTLY UNIFORM
BETWEEN LOCATIONS, BETWEEN TEAMS,
AND FOR VARYING SENIORITY LEVELS?

10
IS THE ONBOARDING PROGRAM
REGULARLY IMPROVED WITH INPUT FROM
NEW HIRES AND PARTICIPANTS?

THANK YOU
Ted Tencza
http://www.meetup.com/Syd-Technology-
Leaders/
@darthted

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The Art and Science of Onboarding

1. THE ART AND SCIENCE OF ONBOARDING Ted Tencza CTO - finder.com.au @darthted

2. BACKGROUND Designed Atlassian's onboarding program “Bootcamp” Designed Bigcommerce's onboarding program Designed finder.com.au’s onboarding program

3. QUESTIONS https://www.flickr.com/photos/jamuraa/813966437 10

4. 1 DO DEVELOPERS HAVE ACCESS TO ALL NECESSARY SYSTEMS AND ACCOUNTS CREATED BEFORE THEY START?

5. 2 DOES YOUR COMPANY HAVE A SPECIFIC LIST OF GOALS TO ACCOMPLISH FOR THE ONBOARDING? https://www.flickr.com/photos/anitacanita/2106907984

6. 3 DO THE GOALS EXPLAIN AND RE-ENFORCE COMPANY VALUES AND MISSION? https://www.flickr.com/photos/inkybob/122476158

7. ARE THE PEOPLE INVOLVED ACTIVE MEMBERS OF THE TEAM TRAINED ON HOW TO DELIVER INFORMATION? Not HR. https://www.flickr.com/photos/menlopics/3928252097 4

8. 5 DO DEVELOPERS HAVE A FULLY FUNCTIONING DEV ENVIRONMENT BEFORE LUNCH?

9. 6 DO DEVELOPERS WRITE AND COMMIT NON-TRIVIAL CODE FOR PRODUCTION SYSTEMS ON THE FIRST DAY? https://www.flickr.com/photos/adactio/8371213156

10. 7 ARE DEVELOPERS INSTRUCTED IN HIDDEN/INSTITUTIONAL KNOWLEDGE EARLY ON? https://www.flickr.com/photos/aigle_dore/6365101775

11. 8 DO DEVELOPERS HAVE A DESIGNATED PERSON THEY CAN GO TO FOR HELP?

12. 9 IS THE PROGRAM MOSTLY UNIFORM BETWEEN LOCATIONS, BETWEEN TEAMS, AND FOR VARYING SENIORITY LEVELS?

13. 10 IS THE ONBOARDING PROGRAM REGULARLY IMPROVED WITH INPUT FROM NEW HIRES AND PARTICIPANTS?

14. THANK YOU Ted Tencza http://www.meetup.com/Syd-Technology- Leaders/ @darthted

The Art and Science of Onboarding

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