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Knowledge Management: Aplicaciones y Tendencias

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Investigación para curso de Business Intelligence en U Latina.

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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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Knowledge Management: Aplicaciones y Tendencias

  1. 1. Knowledge Management: Aplicaciones y tendencias Carlos Velázquez
  2. 2. Objetivos <ul><li>Estudiar ligamen entre la disciplina del knowledge management (KM) y la planificación estratégica, </li></ul><ul><li>Comentar el enfoque metodológico para vincular KM con estrategia </li></ul><ul><li>Presentar herramientas específicas empleadas por el KM para cumplir con este objetivo, así como ejemplos actuales que las ilustren. </li></ul>
  3. 3. Modelo Knowledge Management
  4. 4. Gran reto del KM Explícito Tácito
  5. 5. Otro reto: Compartir
  6. 6. <ul><li>Las herramientas, personas y prácticas que facilitan .. </li></ul><ul><li>… el objetivo de mejorar la competitividad organizacional </li></ul>Qué es KM? Estrategia Crear conocimiento Aplicar conocimiento Diseminar conocimiento Organizar conocimiento C KM CODE
  7. 7. <ul><li>A qué clientes y productos se enfoca la empresa? </li></ul><ul><li>Cómo lo hace eficientemente? </li></ul>KM debe alinearse con la estrategia Global strategy CODE KM <ul><li>Qué conocimiento apoya esta estrategia? </li></ul><ul><ul><li>Tenemos este conocimiento? ( C reate) </li></ul></ul><ul><ul><li>Cómo debemos organizarlo? ( O rganize) </li></ul></ul><ul><ul><li>Quién lo necesita, cuándo y dónde? ( D isseminate) </li></ul></ul><ul><ul><li>Cómo extraemos valor de este conocimiento? ( E mbed) </li></ul></ul>
  8. 8. KM: Mapa de conocimientos estratégico
  9. 9. Conocimiento capturado Individuos y equipos Using Knowledge British Petroleum: KM aplicado al trabajo en equipo Objetivos Resultados Uso del conocimiento Aprender r durante Aprender después Aprender antes
  10. 10. KM: Elementos Clave Infraestructura y sistemas Contenido Herramientas Organización Personas <ul><ul><li>Aprendizaje, motivación, incentivos </li></ul></ul>Procesos Roles, responsabilidades y recursos Lecciones aprendidas, mejores prácticas Información y conocimiento
  11. 11. Communities of practice <ul><li>Interés común </li></ul><ul><li>Buscan resolver problemas, compartir experiencias, desarrollar mejores prácticas. </li></ul><ul><li>Interacción frecuente </li></ul><ul><li>Aprendizaje e innovación continua </li></ul>
  12. 12. Communities of practice Personal Virtual
  13. 13. Ericsson: Grupos de Competencia Country 1 Country 2 Country 14 1. Tecnología 2. Órdenes 14. Servicio cliente Function Countries 3. Pronósticos
  14. 14. Gestión de competencias y motivación <ul><li>Gestión de Competencias </li></ul><ul><li>Valores </li></ul><ul><li>Incentivos </li></ul>Gestión de competencias Gestión de motivación
  15. 15. Ericsson: Gráficos de competencias Individuals in one unit Comparison of units Professional – Operations, financial, etc. Business – Markets, core business, strategy, etc. Human – Interpersonal, communication, KM attitudes, etc.
  16. 16. Valores <ul><li>Somos contratados para ser estrellas, no trabajar en equipo </li></ul><ul><li>A veces me llaman de otras sucursales. Es extraño colaborar si no conozco a la persona </li></ul><ul><li> </li></ul><ul><li>Uno de nuestros valores esenciales es el trabajo en equipo. 99% de al sveces que solicito ayuda, la obtengo. </li></ul>
  17. 17. Incentivos : Hewlett-Packard (1990s) <ul><li>Evaluación del desempeño reconoce y premia redes de conocimiento. </li></ul><ul><li>Apoyo gerencial </li></ul><ul><li>Socialización: Rotación de personal </li></ul><ul><li>Valores: Trabajo en equipo </li></ul>
  18. 18. Km: Métricas 1 - Superior 2 - Normal 3 - Pobre
  19. 19. Herramientas del KM <ul><li>Mapa de conocimientos </li></ul><ul><li>Mapa de habilidades </li></ul><ul><li>Wikis </li></ul><ul><li>Sesiones de transferencia </li></ul><ul><li>Casos de estudios </li></ul>
  20. 20. Mapa de conocimiento
  21. 21. Mapa de habilidades
  22. 22. Mapa de habilidades
  23. 23. Mapa de habilidades: Drill down
  24. 24. KM: Tendencias <ul><li>Petrobras: Case studies locales </li></ul><ul><li>Rolls Royce Air: Sesiones transferencia de conocimiento. </li></ul><ul><li>Cooperación de clientes: DELL http://www.dellideastorm.com/ </li></ul><ul><li>Wikis para trabajo en equipo: Goodwin Procter </li></ul>
  25. 25. Wikis aplicada a: Generación de conocimiento y Colaboración grupal
  26. 29. Lecciones aprendidas <ul><ul><li>Conocimiento compartido es poder </li></ul></ul><ul><ul><li>Economías de escala del conocimiento: Compartir es rentable </li></ul></ul><ul><ul><li>Primero las personas y la cultura </li></ul></ul><ul><ul><li>Los sistemas y herramientas son sólo un medio </li></ul></ul><ul><ul><li>KM íntimamente ligado a la estrategia </li></ul></ul>
  27. 30. ¡Sigamos aprendiendo!

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