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The core configuration of Business Role, Navigation Bar Profile etc. for the SAP CRM UI is simple and straightforward as is the UI Configuration Tool and AET. SAP have done an exceptionally good job here.
However, the moment you want to do something that is not supported by these tools you are looking at potentially costly, time consuming and complex enhancements and developments.
Your consultants and developers will require a deep knowledge of the CRM UI framework and UI architecture including the Presentation Layer, the Business Object Layer (BOL), Generic Interaction Layer (genIL) and API’s which make up the CRM UI. They will also need to be able to use the Component Workbench and be comfortable with ABAP OO.
Are these skills in plentiful supply within your organization? No, I didn’t think so.
It is important that you understand this. If you don’t you are going to be in for a big shock once those time and cost estimates come in for the CRM UI work stream of your project.
This 1 page presentation summarizes my thoughts on the effort and complexity associated with the different CRM UI tasks that need to be undertaken as part of an SAP CRM implementation.