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Interpreting Evalu8ing Results To Improve Client / Agency Relationships


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Evalu8ing is an on-line survey system that allows you to measure, manage and maximise the performance, relationship, alignment and collaboration between multiple stakeholder groups. The system provides three levels of results: A chart / graphic of the current relationships and results, Numeric scores to quantify that performance and Participant commentary to provide insights into the results.

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Interpreting Evalu8ing Results To Improve Client / Agency Relationships

  1. 1. Evalu8ing Getting the most information from your Evalu8ing results Evalu8ing October 2010 1Evalu8ing. Collaboration. Relationships. Performance.
  2. 2. Analysing your Evalu8ing resultsWhen you have completed yourEvalu8ing survey there are three typesof metrics / results that the systemproduces:1. Evalu8ing Relationship Maps2. Relationship Metrics3. Participant CommentaryTogether the three provide valuabledirection and invaluable stimulusmaterials for discussions between thegroups participating in the relationship.Here we have a report that bringsthese three outputs together. 2Evalu8ing. Collaboration. Relationships. Performance.
  3. 3. Reading the Evalu8ing relationship mapsThe relationships being evaluated arevisually mapped and represented bythese graphicsThe scores given in each relationship(both overall and by question) arecolour coded.In this case the “traffic lights” providered for below average and yellow andgreen for above average.The colour closest to thetarget group represents the scoregiven by the assessing group.Simply look for where redis over-represented to identifyopportunities for improvement 3Evalu8ing. Collaboration. Relationships. Performance.
  4. 4. The meaning behind the relationship metricsThe Evalu8ing system generates acomprehensive range of metrics foreach relationship including:1. Average overall score given to thetarget group by each of theassessing groups.2. Average score per question givenby the target group by each of theassessing groups.3. Number of participants whoprovided a response overall and byquestion.4. Overall, and by question, averagescore from all assessing groups ofthe target group. 4Evalu8ing. Collaboration. Relationships. Performance.
  5. 5. Insights from the participant commentaryThe relationship map and scores lets you identify where the issues are, andprovide an indication of the magnitude of the issue.The participant commentary provides insights into the underlying cause or detailsof the specific issues, behaviours or circumstances. It is for this reason thatparticipant commentary is actively encouraged.The commentary is always individually anonymous and attributed to the group. 5Evalu8ing. Collaboration. Relationships. Performance.
  6. 6. Putting the Evalu8ing results togetherThe steps for interpreting the resultsand metrics produced by the Evalu8ingsystem are:1. Use the Evalu8ing relationshipmaps, overall and by question, toidentify which relationships are belowthe average.2. Use the Evalu8ing relationshipmetric to then identify trends insubsequent surveys and differentiatethe magnitude of the issue.3. Read the Evalu8ing participantcommentary to look for understandingand insight into the scores and results.Use all three to stimulate discussion 6between all groups.Evalu8ing. Collaboration. Relationships. Performance.
  7. 7. For more information… Evalu8ing Pty Ltd Sydney +612 8399 0922 Melbourne +613 9682 6800 London +44 7880 910 064 Wellington +64 21 515 650 Hong Kong +852 3589 3095 Singapore +65 6884 9149 7Evalu8ing. Collaboration. Relationships. Performance.