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Emerging Media's Impact on the Customer Experience

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Published in: Business, Technology
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  • Helpful.
    zunita http://ringtones-x.com/ | www.freeringtonesforatt.org/
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  • Exceptional presentation. Very clear together with helpful
    Teisha
    http://dashinghealth.com http://healthimplants.com
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  • Very nice! Can you please email the presentation to cns@am-c.gr ?
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  • Very nice presentation. I think Social Media will force companies into outside-in thinking. Focusing on customers will become an integral part of strategy but not just on paper. Because that's where the power of Social Media comes into play: the customers are connected and empowered to give companies very direct feedback. They can promote you or send you to hell (Dell). Old marketeers' tricks won't work anymore. Unless you are not the only company in your market there is only one way: good products, good service, good conversation, good relationships resulting in good customer experience.
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